Re: Quicken 2010 R2 crashes trying to update transactions
JMc
you are left with after Quicken closes. I've had a similar problem with one
of my accounts and the symptom is that on any attempt to open or download to
that account, Quicken closes, and leaves me in a browser window. It has
been discussed here several times, without clear resolution. However, I've
found that if I verify my data file, I always find an incongruous log entry
suggesting that the verify has eliminated 65k transactions for the specific
account, and left a more appropriate 6 transactions (turns out 6 is the
correct amount to reflect a bi-weekly 401K investment.)
So, you might try the verify before the Update and read the log entries.
Good luck
"Evan Platt" <ev...@theobvious.espphotography.com> wrote in message
news:em7ce5lrrkjhumd0s...@4ax.com...
> Well, thinking I had everything running good under Q2009, I upgraded
> to Quicken 2010. Downloaded the updates after it installed. Now, when
> I go to Account Options / Update now, Quicken simply closes. No error
> or anything. Any suggestions? Don't even know what more information I
> can provide since I don't even know what it's doing at this point, but
> it just vanishes. No longer running in my list of processes. Yes, it
> does ask for the Vault password, but right after that, it closes.
>
> Thanks. :)
> --
> To reply via e-mail, remove The Obvious from my e-mail address.
Don in San Antonio
wrote:
> On Mon, 26 Oct 2009 19:43:13 -0400, "JMc" <mcdonal...@verizon.net>
> wrote:
> L
>
> >Evan, have you noticed whether there is any consistency in what application
> >you are left with after Quicken closes. I've had a similar problem with one
> >of my accounts and the symptom is that on any attempt to open or download to
> >that account, Quicken closes, and leaves me in a browser window. It has
> >been discussed here several times, without clear resolution. However, I've
> >found that if I verify my data file, I always find an incongruous log entry
> >suggesting that the verify has eliminated 65k transactions for the specific
> >account, and left a more appropriate 6 transactions (turns out 6 is the
> >correct amount to reflect a bi-weekly 401K investment.)
>
> >So, you might try the verify before the Update and read the log entries.
>
> >Good luck
>
> alt-tabbed out of it.
>
> I did try Validate (assuming you mean File, File Operations,
> Validate?) Said Validation was complete.
>
> Where do I view any logs? I swear I looked through every menu
> option...
> --
> To reply via e-mail, remove The Obvious from my e-mail address.
I had some problems with QP2010 that vanished after I reinstalled. I
used the same user account and just ran the install process. It's
important to note that I had no warning messages or any other sign of
a proble when I installed the program the first tine.
B
> On Mon, 26 Oct 2009 21:22:39 -0700, Evan Platt
> <ev...@theobvious.espphotography.com> wrote:
>
>> It just puts me back in whatever application I was last in - as if I
>> alt-tabbed out of it.
>>
>> I did try Validate (assuming you mean File, File Operations,
>> Validate?) Said Validation was complete.
>>
>> Where do I view any logs? I swear I looked through every menu
>> option...
>
> Step Update...
Within Q2010, click Help > Quicken Support. If you don't see your
problem listed click the Contact Us button. They will respond.
Bernie
John Pollard
> Where do I view any logs?
Help > Product and Customer Support > OFXlog
Help > Product and Customer Support > Connlog
:\Documents and Settings\All Users\Application Data\Intuit\Quicken\Log
--
John Pollard
John Pollard
That last path should have read:
:\Documents and Settings\All Users\Application
Data\Intuit\Quicken\Log\update.log
And there's anothe one at:
:\Documents and Settings\All Users\Application
Data\Intuit\Quicken\Log\qw.log
[All Windows paths are for Windows XP]
--
John Pollard
John Pollard
> And there's anothe one at:
>
> :\Documents and Settings\All Users\Application
> Data\Intuit\Quicken\Log\qw.log
Phooey; that one should read:
:\Documents and Settings\YourWindowsUserName\Application
Data\Intuit\Quicken\Log\qw.log
--
John Pollard
John Pollard
> On Tue, 3 Nov 2009 20:24:19 -0600, "John Pollard"
> <8plu...@gmail.com> wrote:
>
>>
>> Phooey; that one should read:
>>
>> :\Documents and Settings\YourWindowsUserName\Application
>> Data\Intuit\Quicken\Log\qw.log
>
> Mutual (now Chase).
>
> Selecting chase as the bank, and attempting to perform a Quick
> Connect, the log says:
>
> 20091104 12:38:42: Marketing session sending to:
> http://www2.bankone.com/quicken/chaseindex08.ini
> 20091104 12:38:42: QFN: Beginning get from
> http://www2.bankone.com/quicken/chaseindex08.ini
> 20091104 12:38:42: QFN: End get from
> http://www2.bankone.com/quicken/chaseindex08.ini, netstatus 0
> 20091104 12:38:43: QFN: Beginning send to
> https://onlineofx.chase.com/chase.ofx
> 20091104 12:38:44: QFN: End send to
> https://onlineofx.chase.com/chase.ofx, netstatus 0
> 20091104 12:38:46: QFN: Beginning send to
> https://onlineofx.chase.com/chase.ofx
> 20091104 12:38:54: QFN: End send to
> https://onlineofx.chase.com/chase.ofx, netstatus 0
> 20091104 12:38:54: The user cannot signon because of invalid user ID
> or password, or host is unavailable.
>
>
> Any hints? username / password I'm using is the same I use to login to
> chase.com with.
Sometimes, the user-id/password for Quicken is not the same as that for
logging in to the fi's web site; I don't know whether that's true here or
not.
If it's a Wamu->Chase credit-card account, there's a FAQ for that:
https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=7326
If the faq doesn't help, at least one person has said that they were
helped by calling Chase and asking to speak to a Quicken expert.
--
John Pollard
B
answer the question. Despite what Quicken says about Direct Connect (I
think they now call it Express Connect) for Chase, it does not work.
The Chase site actually says what you have to do. You have to use the
webconnect process, or just go directly to the Chase website and find
your way to the link that lets you download transactions. When your
browser asks if you want to process the downloaded file with Quicken say
Yes. The transaction will be imported to Quicken as you would expect
and you can proceed as normal from that point on.
Chase does not make it easy to find that link to download transactions.
I find it very annoying but I only use my Chase account to make ATM
deposits which I then transfer to my real checking account elsewhere so
I only do the download from Chase once a month. Never-the-less, I may
change if I find a bank that has free a free account for the small
balance that I leave in the Chase account just to keep the account open.
Bernie
On 11/4/2009 2:41 PM, Evan Platt wrote:
> On Tue, 3 Nov 2009 20:24:19 -0600, "John Pollard"
> <8plu...@gmail.com> wrote:
>
>> Phooey; that one should read:
>>
>> :\Documents and Settings\YourWindowsUserName\Application
>> Data\Intuit\Quicken\Log\qw.log
>
> Ok, I think that gives me something to go on. This is a Washington
> Mutual (now Chase).
>
> Selecting chase as the bank, and attempting to perform a Quick
> Connect, the log says:
>
> 20091104 12:38:42: Marketing session sending to:
> http://www2.bankone.com/quicken/chaseindex08.ini
> 20091104 12:38:42: QFN: Beginning get from
> http://www2.bankone.com/quicken/chaseindex08.ini
> 20091104 12:38:42: QFN: End get from
> http://www2.bankone.com/quicken/chaseindex08.ini, netstatus 0
> 20091104 12:38:43: QFN: Beginning send to
> https://onlineofx.chase.com/chase.ofx
> 20091104 12:38:44: QFN: End send to
> https://onlineofx.chase.com/chase.ofx, netstatus 0
> 20091104 12:38:46: QFN: Beginning send to
> https://onlineofx.chase.com/chase.ofx
> 20091104 12:38:54: QFN: End send to
> https://onlineofx.chase.com/chase.ofx, netstatus 0
> 20091104 12:38:54: The user cannot signon because of invalid user ID
> or password, or host is unavailable.
>
>
> Any hints? username / password I'm using is the same I use to login to
> chase.com with.
>
> Thanks again :)
Han
Chase can work fine. But it is a Royal PITA to set up. Call Chase
web/Quicken help and let them explain ...
--
-- Han
John Morris
To activate, I needed to log in at chase.com, click the Customer
Center tab at the top, then click on the "Activate Money, Quicken,
etc" link at the bottom under tools.
On Wed, 04 Nov 2009 12:41:32 -0800, Evan Platt
<ev...@theobvious.espphotography.com> wrote:
>On Tue, 3 Nov 2009 20:24:19 -0600, "John Pollard"
><8plu...@gmail.com> wrote:
>
>>
>>Phooey; that one should read:
>>
>>:\Documents and Settings\YourWindowsUserName\Application
>>Data\Intuit\Quicken\Log\qw.log
>
JimH
> On Thu, 05 Nov 2009 07:26:09 -0500, John Morris <jwm...@yahoo.com>
> wrote:
>
>> For me, Chase one step works fine.
>>
>> To activate, I needed to log in at chase.com, click the Customer
>> Center tab at the top, then click on the "Activate Money, Quicken,
>> etc" link at the bottom under tools.
>
I had forgotten how I set it up, but what John Morris wrote sounds like
it exactly. My Chase card downloads with direct connect. I don't pay
anything for that.
Perhaps it depends on which Chase card you have. Since I only use cards
that offer cash rebates, I have the Chase Freedom card.
--
Jim
John Morris
On Thu, 05 Nov 2009 07:02:11 -0800, Evan Platt
<ev...@theobvious.espphotography.com> wrote:
>On Thu, 05 Nov 2009 07:26:09 -0500, John Morris <jwm...@yahoo.com>
>wrote:
>
>>For me, Chase one step works fine.
>>
>>To activate, I needed to log in at chase.com, click the Customer
>>Center tab at the top, then click on the "Activate Money, Quicken,
>>etc" link at the bottom under tools.
>
B
I just went through a maze of Chase webpages based on the advice several
of you have given. It appears that we're all right - and some of us
will remain unhappy.
Here is what the site says when I put the pages together:
-----------------------------------
**Select Download Method**
***Download Now (no charge)***
At no charge, you can download your account activity to a file on your
desktop, then import it into your PFM software. Note: the OFX file
format is recommended for Microsoft Money, Quicken or Quickbooks,
version 2005 or newer.
***Activate Direct Access through the PFM service ($9.95/month) (1)***
Designed for those who use PFM software to retrieve account information
and PAY BILLS directly from the software. You'll be able to retrieve the
activity for most of your Chase accounts at one time. We may charge a
fee for this service depending on your account type. Read the Addendum
and Additional Banking Services and Fees [help with this feature, link
opens in new window] for details.
****Fine print -- (1) This fee does not apply to Private Bank, Private
Client Services and Chase Commercial Online Premium Service Plan
clients, and is $6.95 if Chase Premier PlatinumSM is your primary
checking account. Other terms and conditions may apply to this fee and
the PFM service. For details, please review the Chase Online Service
Agreement.****
Following the link from "Addendum and Additional Banking Services and
Fees" takes me to"
*Financial Management Software (4) - $9.95/month Service Fee*
**Fine print - (4) Personal Financial Manager is $6.95/month for Chase
Premier Platinum Checking. This fee is waived for Chase Premier Platinum
Asset Management Accounts.**
--------------------------------
So not free for clients like me, and cumbersome because of poor web
design on their part.
Bernie
Oilcan
+ Chase in Spouses Tax ID - Credit Card
+ Chase in My Tax ID - Credit Card
+ Heritage WAMU in My Tax ID - Checking
Several months ago WAMU (Chase) forced me to change my ID as it was
already the same as a Chase Account. When they migrated WAMU to Chase I
now have to Active Online Accounts. I can see everything on both of
them, but the only difference I see is that I can only do Bill Pay on
the former WAMU Account.
Since I did not want to have three Quicken downloads, I download from my
former WAMU Account. This is Express Web Connect. My spouses account
(Credit Cards) remains direct connect. My thinking is Chase is using
this as an opportunity to create more revenue and "downgrade" the costs
of Direct Connect.
I also saw the PFM for $9.95. Since I really have no interest
initiating Bill Payments from the Quicken application and did not want
to risk the $9.95 charge (for something I can do for free), I did not
continue with that set-up. Chase is really a secondary Checking Account
for me.
Oilcan
-----Original Message-----
From: Evan Platt [mailto:ev...@theobvious.espphotography.com]
Posted At: Thursday, November 05, 2009 7:02 AM
Posted To: alt.comp.software.financial.quicken
Conversation: Quicken 2010 R2 crashes trying to update transactions
Subject: Re: Quicken 2010 R2 crashes trying to update transactions
On Thu, 05 Nov 2009 07:26:09 -0500, John Morris <jwm...@yahoo.com>
wrote:
>For me, Chase one step works fine.
>
>To activate, I needed to log in at chase.com, click the Customer
>Center tab at the top, then click on the "Activate Money, Quicken,
>etc" link at the bottom under tools.
And then "Activate Direct Access through PFM ($9.95 / MO)?