Quicken Deluxe Update R7 Fail
Robert Neville
install it (including manually) failed. Reviewing the update.log file, it
appears that the patch was sucessful for all files except one called
convert_stub.dat. The error message is:
RTPatch error ept0036: Old file not found. However, a file of the same name was
found. No update done since file contents do not match:
Any ideas on why this is failing and how to correct it?
Barbara Lindholm
message that "a patching engine error had occured" Did anyone else have the
same problem? Where do you find the log file?
"Robert Neville" <do...@bother.com> wrote in message
news:bp3ud596find2tmn0...@4ax.com...
Robert Neville
>Where do you find the log file?
It's in the Quicken program directory. Note that the log is cumulative, so
you'll need to scroll down to the bottom of the file.
Barbara Lindholm
name that failed was listed as wpt0036. That log file dates all the way
back to 2003. How do I know that the Release 7 update log refers to Release
7 for version 9? At the very bottom of the log file it says log closed
2004. I see no mention of todays date. I found one of the reasons for a
failure is if Quicken is installed in the C:/ drive and not in Program
files. Mine did install on the root directory, C: /. It recommeds
reinstalling into C:/Program Files/Quicken. I 'd rather not resort to this
to risk something else going wrong. Also why did all my other patches
install correctly to it's present location?
"Robert Neville" <do...@bother.com> wrote in message
news:fm5ud5d4ijhuhug5t...@4ax.com...
Ken Blake
<ba...@charter.net> wrote:
> I also tried to update to release 7 and it was unsuccessful; I got the error
> message that "a patching engine error had occured" Did anyone else have the
> same problem? Where do you find the log file?
I assume that the two of you are talking about R7 for Quicken 2009.
It installed here with no problems this morning.
> "Robert Neville" <do...@bother.com> wrote in message
> news:bp3ud596find2tmn0...@4ax.com...
> > Was notified this morinng that the R7 patch was available, but all
> > attempts to
> > install it (including manually) failed. Reviewing the update.log file, it
> > appears that the patch was sucessful for all files except one called
> > convert_stub.dat. The error message is:
> >
> > RTPatch error ept0036: Old file not found. However, a file of the same
> > name was
> > found. No update done since file contents do not match:
> >
> > Any ideas on why this is failing and how to correct it?
>
--
Ken Blake
Please Reply to the Newsgroup
Tim Johnson
in the log are:
========================================
Patching: cashgen.dll .......... Applying MODIFY File Patch for
'cashgen.dll'
Writing New File
Verifying - Passed!
Done
Patching: convert_stub.dat .......... Applying MODIFY File Patch for
'convert_stub.dat'
error ept0036:
RTPatch error ept0036: Old file not found. However, a file of the same
name was found. No update done since file contents do not match: PATCH
was unable to locate an exact match for the original file to be updated.
However, PATCH was able to locate a file
Old File not found. However, a file of the same name was
found. No update done since file contents do not match.
RTPatchApply32 returned 36
ERROR: Error occurred applying patch to Quicken directory.
Unloading RTPatch Engine.
Not Rebasing DLLS
Displaying Wizard 5
UPDATE FAILURE REASON: ERROR: One or more error(s) occurred with the
patching engine, or patch data files.
=======================================
Should I assume it is convert_stub.dat that is the old file that can't
be found (although a file with the same name was found. How confusing is
that)? The convert_stub.dat I have is dataed 10/30/2006, and there is a
convert_stub.dll dated 5/26/2009.
--
Tim
char...@invalid.address.com
how to get the update to apply?
Charlie
Jim Jensen
patching engine error has occurred when updating Quicken. I tried all of
the suggested solutions here, with no success:
http://quicken.intuit.com/support/articles/using-quicken/patches-and-updates/1408.html
Has anyone running Vista successfully installed the update to R7?
<char...@invalid.address.com> wrote in message
news:cqjud5p2a1b7jhsn0...@4ax.com...
XS11E
> Has anyone running Vista successfully installed the update to R7?
Just did, Vista Ultimate 64, updated with no problems.
--
XS11E, Killing all posts from Google Groups
The Usenet Improvement Project:
http://twovoyagers.com/improve-usenet.org/
Jim Jensen
news:Xns9CAB9767C59...@127.0.0.1...
> "Jim Jensen" <m...@privacy.net> wrote:
>
>> Has anyone running Vista successfully installed the update to R7?
>
> Just did, Vista Ultimate 64, updated with no problems.
There is now a sign-up in Quicken Community so those experiencing the
problem can be contacted when Intuit comes up with a solution. Lots of
users are affected by this issue, be it XP or Vista.
Barbara Lindholm
Community and can't find any info on it. Thanks
"Jim Jensen" <m...@privacy.net> wrote in message
news:hbo12s$bmo$1...@news.eternal-september.org...
Meebers
"Barbara Lindholm" <ba...@charter.net> wrote in message
news:89MDm.10464$MZ1....@newsfe11.iad...
R. C. White
Looks like some of us dodged a bullet! I bought Quicken 2010 Deluxe Monday
and installed it Tuesday (10/20/09), so I never got the R7 patch.
Or did I? There was an "R" update within the last week or so and it went
smoothly for me. I seem to remember that was the R6 patch, but it might
have been R7. Too late to check now because Q2009 is gone from my computer.
At any rate, I had no problems with last week's patch - or with installing
Q2010, which automatically uninstalled Q2009 (with my permission).
RC
--
R. C. White, CPA
San Marcos, TX
(Retired. No longer licensed to practice public accounting.)
r...@grandecom.net
Microsoft Windows MVP
(Using Quicken Deluxe 2010 and Windows Live Mail in Win7 x64)
"Robert Neville" <do...@bother.com> wrote in message
news:bp3ud596find2tmn0...@4ax.com...
Andrew
> Hi, Robert.
>
> Looks like some of us dodged a bullet! I bought Quicken 2010 Deluxe
> Monday and installed it Tuesday (10/20/09), so I never got the R7
> patch.
I thought the same thing R.C.! Has it occurred to you (like it did to me
with a wry smile on my face) that some folks are amazed that some of us
install the latest release without even waiting for R1? Here's a good reason
why! You might not get crappy 'old' maintenance!
--
-------------------------------------------------------------
Regards -
- Andrew
Bob Fry
JJ> can be contacted when Intuit comes up
JJ> with a solution.
When Intuit fixes the bug? Which century will that be....
--
War is an instrument entirely insufficient toward redressing wrong;
and multiplies, instead of indemnifying losses.
~ Thomas Jefferson
R. C. White
> install the latest release without even waiting for R1?
Fresh-out-of-the-box, mine already says "Quicken 2010 Deluxe Release R 2".
;^}
RC
--
R. C. White, CPA
San Marcos, TX
(Retired. No longer licensed to practice public accounting.)
r...@grandecom.net
Microsoft Windows MVP
(Using Quicken Deluxe 2010 and Windows Live Mail in Win7 x64)
"Andrew" <and...@jkl.com> wrote in message
news:4adfbb31$0$31257$607e...@cv.net...
Barbara Lindholm
"Meebers" <Jus...@Idontknow.com> wrote in message
news:4adf9289$0$5103$9a6e...@unlimited.newshosting.com...
Barbara Lindholm
"Meebers" <Jus...@Idontknow.com> wrote in message
news:4adf9289$0$5103$9a6e...@unlimited.newshosting.com...
Joel
If they have a fix post in on their site.
Better yet, include the fix in the Quicken Online Update, and the Quicken
manual update file. Just call it REV 7A
Next, Intuit will want my SS# and bank account #'s.
"Jim Jensen" <m...@privacy.net> wrote in message
news:hbo12s$bmo$1...@news.eternal-september.org...
John Pollard
> Hi, Andrew.
>> install the latest release without even waiting for R1?
> Fresh-out-of-the-box, mine already says "Quicken 2010 Deluxe Release R
> 2". ;^}
Yup; as far as I know, a first. Because Intuit extended the release date
for Q2010 until they could complete a reasonable first-shot at the
Quicken-to-Money converter ... they had time to create a bug release
before the actual R1 release was finished.
R3 is already scheduled for sometime in November.
But take note: from what I have read, users of Q2010 (and, I infer, users
of future versions) will never again be allowed to choose what release
they use. As long as you give Quicken online access, you will be forced
to accept the most current release.
I think this is related to difficulties Quicken support has had trying to
address problems when users are not using the most current release of
Quicken. And I think there is no question that trying to solve problems
that may not exist in the most current release, poses a significant burden
on anyone in that position. I have been burned by it, and seen other
responders burned by it, many many times.
But it also prevents users who want to use Quicken to download data, from
trying to avoid problems introduced by a new release.
I personally don't like the new policy ... no matter how many difficulties
allowing users to chose their Release creates for those trying to solve
problems.
--
John Pollard
Jeff
What would trying to fix a bug in a patch require them to have your SS# or
Bank Account #'s.
"Joel" <NOS...@yahoo.com> wrote in message
news:ik6Em.13959$Xq1....@newsfe10.iad...
ps56k
I'm guessing that the newly created Money Converter by "Dan" over at Intuit
is attempting to verify the previous version and can't....
SO - the solution would be to just post a copy of the module it wants to
compare
so the compare would succeed...
Now they are stuck in the Update Queue Hell ...
how to get a new "fix" ahead of the current "fix",
so that it will correctly compare
and allow the patch engine to install the newly created converter stub.
sidpolk
http://www.rockryno.com/quicken/Re-Quicken-Deluxe-Update-R7-Fail-19462-.htm
:
Where is the list? How do I get to it?/ sid...@verizon.net
-------------------------------------
Jim Jensen wrote:
##-----------------------------------------------##
Newsgroup Access Courtesy http://www.rockryno.com/
Tax and Accounting Software Forums
Web and RSS access to your favorite newsgroup -
alt.comp.software.financial.quicken - 18945 messages and counting!
##-----------------------------------------------##
Tim Johnson
http://quicken.intuit.com/support/articles/using-quicken/patches-and-updates/7531.html
sidpolk wrote:
> Where is the list? How do I get to it?/ sid...@verizon.net
--
Tim
tfletchall
http://www.rockryno.com/quicken/Re-Quicken-Deluxe-Update-R7-Fail-19462-.htm
:
Here is a solution that worked for me. I signed up at
http://quicken.intuit.com/support/articles/using-quicken/patches-and-updates/7531.html
and received the following response:
You contacted our support team regarding Quicken 2009 R7 - Patching Engine
Error.
You are receiving this error because a file was damaged during
installation or a prior update patch.
Please follow the uninstall procedures to clean up your files which is
listed in the following QcleanUI link:
http://quicken.intuit.com/support/articles/getting-started/installation/4108.html
Once you have a clean uninstall then choose the following link for your
version of Quicken for a new installation of the software:
Deluxe:
http://http.intuit.speedera.net/http.intuit/CMO/quicken/patch/QW09DLX.exe
Home & Business:
http://http.intuit.speedera.net/http.intuit/CMO/quicken/patch/QW09HAB.exe
Premier:
http://http.intuit.speedera.net/http.intuit/CMO/quicken/patch/QW09PRM.exe
New User Edition:
http://http.intuit.speedera.net/http.intuit/CMO/quicken/patch/QW09QNUE.exe
Rental Property Manager:
http://http.intuit.speedera.net/http.intuit/CMO/quicken/patch/QW09RPM.exe
If you have any further questions or concerns, please visit our support
site. We apologize for any inconvenience this has caused you.
Sincerely,
Quicken Support Team
IMPORTANT: Intuit respects the personal nature of e-mail communication.
Every effort is made to offer only information that may be of value to you
or your business.
If you have any questions or comments about this e-mail, DO NOT REPLY to
this e-mail, please contact a representative through the contact us
http://quicken.intuit.com/support.jsp feature on the Quicken Support Web
site.
NOTE: When you go to
http://quicken.intuit.com/support/articles/getting-started/installation/4108.html
you will need to download both QcleanUI.exe and msizap.exe and save them
to the same folder. Otherwise QcleanUI.exe will not work. -Ted
-------------------------------------
Jim Jensen wrote:
##-----------------------------------------------##
Newsgroup Access Courtesy http://www.rockryno.com/
Tax and Accounting Software Forums
Web and RSS access to your favorite newsgroup -
alt.comp.software.financial.quicken - 18977 messages and counting!
##-----------------------------------------------##
Lyle Bickley
> I'm having the same problem with the R6->R7update. The last few entries
I'm getting the same error and log indications....
Lyle
ps56k
and/or on the Quicken support forum.
Basically - there is a 72meg download
to totally replace your Quicken program
with an updated one....
Bob Fry
TJ> As was posted in this thread earlier:
TJ> http://quicken.intuit.com/support/articles/using-quicken/patches-and-updates/7531.html
I just tried Q's 3-step fix and the manual download/patch worked for me.
--
Only two things are infinite, the universe and human stupidity, and
I'm not sure about the former.
~ Albert Einstein