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Suntrust upgrading Direct Connect Service Quicken users the weekend (January 18-20)
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JohnA
Feb 7, 2022, 2:34:53 PM2/7/22
to
Got a snail mail notice from Suntrust informing me of this. Interesting that
they say: "if you use Direct Connect through Quicken and Quickbooks to pay
bills, you may lose the ability to pay bills through Quicken And Quickbooks
with Direct Connect. However, there may be other options available." Then
they give a link to find alternatives where none is readily apparent.
Perhaps they are going on the assumption that Web Connect Express is an
upgrade to Direct Connect and we're stuck with web bill pay or Quicken Bill
Pay.
they say: "if you use Direct Connect through Quicken and Quickbooks to pay
bills, you may lose the ability to pay bills through Quicken And Quickbooks
with Direct Connect. However, there may be other options available." Then
they give a link to find alternatives where none is readily apparent.
Perhaps they are going on the assumption that Web Connect Express is an
upgrade to Direct Connect and we're stuck with web bill pay or Quicken Bill
Pay.
JohnA
Feb 8, 2022, 4:36:14 PM2/8/22
to
From reading some Truist online documentation, it matters whether online
bill pay was setup previously. Apparently, you can't have both bill pay
from Quicken and the Web. Not sure why this is so complicated but it is
what it is. The bottom line is that when one removes their old Suntrust
account from Quicken and adds in the Truist FI, you don't pick Truist (Web
Express Connect only) but "BBT online" in order to get Direct Connect.
Depending on how your Truist web profile was setup, you might have to call
Truist and get Bill Pay added. I'm going through this soon, will let folks
here know what happens.
"JohnA" wrote in message
news:i9GdnaZb067K6Zz_...@giganews.com...
bill pay was setup previously. Apparently, you can't have both bill pay
from Quicken and the Web. Not sure why this is so complicated but it is
what it is. The bottom line is that when one removes their old Suntrust
account from Quicken and adds in the Truist FI, you don't pick Truist (Web
Express Connect only) but "BBT online" in order to get Direct Connect.
Depending on how your Truist web profile was setup, you might have to call
Truist and get Bill Pay added. I'm going through this soon, will let folks
here know what happens.
"JohnA" wrote in message
news:i9GdnaZb067K6Zz_...@giganews.com...
JohnA
Feb 24, 2022, 3:50:43 PM2/24/22
to
Hi all,
I'm happy to report that the transition from Suntrust to Truist went by and
large extremely well, much better than I expected. The instructions were
tedious to piece together but when followed and interpreted correctly
actually worked. When adding my Suntrust Account to BBT Online, I was
surprised that there were no duplicate transactions. However, there appears
to be a couple of transactions that fell into the crack so to speak and were
not downloaded. These were easy to add manually however. Everything else
so far appears to be working well including downloads and bill pay through
Direct Connect and there was no need to call either Truist or Quicken for
anything. Hope everyone else has a good experience as well.
"JohnA" wrote in message
news:lP2dnUMgVfDVf5__...@giganews.com...
I'm happy to report that the transition from Suntrust to Truist went by and
large extremely well, much better than I expected. The instructions were
tedious to piece together but when followed and interpreted correctly
actually worked. When adding my Suntrust Account to BBT Online, I was
surprised that there were no duplicate transactions. However, there appears
to be a couple of transactions that fell into the crack so to speak and were
not downloaded. These were easy to add manually however. Everything else
so far appears to be working well including downloads and bill pay through
Direct Connect and there was no need to call either Truist or Quicken for
anything. Hope everyone else has a good experience as well.
"JohnA" wrote in message
news:lP2dnUMgVfDVf5__...@giganews.com...
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