Citibank Reverses Itself on Quicken Online
Stephen M. Gluck
with regard to the letter I posted earlier on this newsgroup. The
letter is signed by Margaret Dwyer, Director of National Marketing for
the bank. In essence the bank has reversed itself based on the number
of irate letters it recieved by Quicken users who use the bank. No
charge for customers who keep 10K in any combinination of accounts
at the bank. I guess complaining and threatening to go elsewhere
helped. Thanks to those of you who may have written as I did.
Jason Freund
Citibank for about 6 years before we figured out that we didn't like typing
in our transactions into Quicken. We asked about online banking with
Citibank and also researched about every other bank listed on Quicken's
online banking webpage listing. I guess you're saying you need $10k
balance in your accounts to get free online banking? And last I heard, you
need to have a checking account or something opened with Citibank in order
to get online banking with your credit card to work.
With Mileage Plus First Card, online banking is free, and there are no
requirements. So if you don't care whether you fly United instead of
American, I'd recommend switching. Mileage Plus is: 800-537-7783.
Internet related questions: 800-226-5123. It took some doing to get my
account setup for online transactions, but eventually I found the right
phone number to talk to the people who understand online banking, and they
got me setup pretty quickly.
-Jason
Stephen M. Gluck <sgl...@interport.net> wrote in message
news:37b800c1...@news.interport.net...
Steven Solnick
gotten around to writing letters yet. I, too, find the fees absurd,
especially for a bank offering a whopping 2% interest on savings, and I
share the general gripes with the cumbersome interface for Direct Access.
I was thinking of switching banks at the end of the month, so I read your
post with some interest.
However, a quick call to the telephone support number for Citibank's
Online Banking with Quicken (1-800-446-5331) yielded a dead end. The
support person checked with her supervisor and assured me that there was
no waiver of fees, nor was one planned. I figured this might just be slow
communications, but the Citigroup national directory (to which she
transferred me) also had no listing for a Margaret Dwyer, or any Dwyer in
Marketing.
Could you provide a bit more info so we can get this new policy
implemented before the rest of us have to go through the trouble of
switching banks? Was this phrased as an exception for you--in which case
it would help to know who is empowered to waive those fees so the rest of
us can raise hell--or is this a new policy that's taking it's time getting
disseminated?
Many thanks,
Steve Solnick
Bill Pierson
leats the ones with 10K in their accounts. Now they need to step it up
for the little guy.
Bill Pierson
The Z Man
Jason Freund <fre...@pacbell.net> wrote in message
news:kpXt3.17$%8.2...@typhoon01.swbell.net...
> Thats good, but not good enough. My wife and I were happy exclusively
using
> Citibank for about 6 years before we figured out that we didn't like
typing
> in our transactions into Quicken. We asked about online banking with
Why do you have to type your transactions? I have been using Direct Access
since inception, and have always downloaded my transactions into an Excel
worksheet, from which I use a macro to convert to Quicken format. Then, I
import the transactions into Quicken. Where's the typing?
Stephen M. Gluck
wrote:
>I also complained at my local branch and to telephone support, but hadn't
>gotten around to writing letters yet. I, too, find the fees absurd,
>especially for a bank offering a whopping 2% interest on savings, and I
>share the general gripes with the cumbersome interface for Direct Access.
>I was thinking of switching banks at the end of the month, so I read your
>post with some interest.
>
>However, a quick call to the telephone support number for Citibank's
>Online Banking with Quicken (1-800-446-5331) yielded a dead end. The
>support person checked with her supervisor and assured me that there was
>no waiver of fees, nor was one planned. I figured this might just be slow
>communications, but the Citigroup national directory (to which she
>transferred me) also had no listing for a Margaret Dwyer, or any Dwyer in
>Marketing.
>
>Could you provide a bit more info so we can get this new policy
>implemented before the rest of us have to go through the trouble of
>switching banks? Was this phrased as an exception for you--in which case
>it would help to know who is empowered to waive those fees so the rest of
>us can raise hell--or is this a new policy that's taking it's time getting
>disseminated?
>
>Many thanks,
>
>Steve Solnick
>The letter is dated 8/9/99 and is signed by Margaret G Dyer, Director of National Marketing, Citibanking North America. In essence it says that in September they will be introducing a new account "Citibank Everything Counts" It says that you will need a minimum balance of $10,000 in combination of checking, savings, money market and market Rate accounts and the Quicken fee will be waived. It goes on to say that it will take time to automatically waive the fees and that should a fee be charged to your account to call 1(800)-446-5331 and mention the letter that was signed by her. I suppose that it will be necessary to visit the bank to make sure that the combinations of your accounts are set up in this "Everything Counts" account. Basically, this seems to be a face saving move to correct a bad business decision since I presume most Quicken users keep 10k or better floating around at the bank.
Bill Rubin
statement is incorrect. The fact is that they will continue to offer free online
banking to all customers thru their own system, Direct Access. And they offer
free access to credit card accounts without having a checking account (or any
minimum balance). I am just thankful that they appear to have offered a way to
get it for free for some people.
Bill
Jason Freund wrote:
> Thats good, but not good enough. My wife and I were happy exclusively using
> Citibank for about 6 years before we figured out that we didn't like typing
> in our transactions into Quicken. We asked about online banking with