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ELAN Financial Services Credit Card Downloads to Quicken?
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char...@email.com
May 22, 2013, 12:14:24 AM5/22/13
to
I have been downloading my credit card transactions from Elan
Financial Services to Quicken for a number of years. About 4 days
ago, I started receiving an error when trying to download to Quicken
saying "Quicken cannot make an Internet connection...), but no error
code. It is not my Internet connection as all my other download
accounts are working just fine.
I tried Deactivating and Reactivating the Elan services, but cannot
reactivate now as it gets the cannot connect error. I'm using Quicken
2012 on Win7 64bit.
Anyone else using Elan Financial Services credit cards and getting the
download to work? If so, can you advise as to what I should try?
Appreciate any tips.
charliec
Financial Services to Quicken for a number of years. About 4 days
ago, I started receiving an error when trying to download to Quicken
saying "Quicken cannot make an Internet connection...), but no error
code. It is not my Internet connection as all my other download
accounts are working just fine.
I tried Deactivating and Reactivating the Elan services, but cannot
reactivate now as it gets the cannot connect error. I'm using Quicken
2012 on Win7 64bit.
Anyone else using Elan Financial Services credit cards and getting the
download to work? If so, can you advise as to what I should try?
Appreciate any tips.
charliec
John Pollard
May 22, 2013, 10:26:26 AM5/22/13
to
char...@email.com wrote
--------------------------------------------------------------
What is the exact error message (and error number, if any)?
What is the "connection" method (found in the "Transaction Download" column
in the Account List - or the Online Services tab of the Edit Account Details
dialog for the account)?
What is the exact error message (and error number, if any)?
What is the "connection" method (found in the "Transaction Download" column
in the Account List - or the Online Services tab of the Edit Account Details
dialog for the account)?
---Fitz---
May 22, 2013, 11:46:15 AM5/22/13
to
wrote in message news:75hop89mle0mim3tn...@4ax.com...
------------------
I'm having the same problem but with a Capital One credit card...code
CC-899.
This is Express Web Connect.
It's always worked in the past and all other accounts download fine.
I'm having the same problem but with a Capital One credit card...code
CC-899.
This is Express Web Connect.
It's always worked in the past and all other accounts download fine.
char...@email.com
May 22, 2013, 2:50:49 PM5/22/13
to
See below
>On Wed, 22 May 2013 09:26:26 -0500, "John Pollard" <inv...@invalid.com> wrote:
>char...@email.com wrote
>
>I have been downloading my credit card transactions from Elan
>Financial Services to Quicken for a number of years. About 4 days
>ago, I started receiving an error when trying to download to Quicken
>saying "Quicken cannot make an Internet connection...), but no error
>code. It is not my Internet connection as all my other download
>accounts are working just fine.
>
>I tried Deactivating and Reactivating the Elan services, but cannot
>reactivate now as it gets the cannot connect error. I'm using Quicken
>2012 on Win7 64bit.
>
>Anyone else using Elan Financial Services credit cards and getting the
>download to work? If so, can you advise as to what I should try?
>--------------------------------------------------------------
>
>What is the exact error message (and error number, if any)?
The message was "Quicken cannot make an Internet connection". I
cannot repeat the error as I deactivated the online service and tried
to reactivate and receive this message - "Sorry. We encountered an
error (It is not your fault)" and then below that "Quicken is having
trouble connecting to Elan Financial Services". No error codes are
provided.
>
>What is the "connection" method (found in the "Transaction Download" column
>in the Account List - or the Online Services tab of the Edit Account Details
>dialog for the account)?
The method in the Transaction Download column for the account is "Not
Available"
In the Online Services tab, it says "Set up Now", but trying to set up
generates the error above.
>
>
>
>On Wed, 22 May 2013 09:26:26 -0500, "John Pollard" <inv...@invalid.com> wrote:
>char...@email.com wrote
>
>I have been downloading my credit card transactions from Elan
>Financial Services to Quicken for a number of years. About 4 days
>ago, I started receiving an error when trying to download to Quicken
>saying "Quicken cannot make an Internet connection...), but no error
>code. It is not my Internet connection as all my other download
>accounts are working just fine.
>
>I tried Deactivating and Reactivating the Elan services, but cannot
>reactivate now as it gets the cannot connect error. I'm using Quicken
>2012 on Win7 64bit.
>
>Anyone else using Elan Financial Services credit cards and getting the
>download to work? If so, can you advise as to what I should try?
>--------------------------------------------------------------
>
>What is the exact error message (and error number, if any)?
cannot repeat the error as I deactivated the online service and tried
to reactivate and receive this message - "Sorry. We encountered an
error (It is not your fault)" and then below that "Quicken is having
trouble connecting to Elan Financial Services". No error codes are
provided.
>
>What is the "connection" method (found in the "Transaction Download" column
>in the Account List - or the Online Services tab of the Edit Account Details
>dialog for the account)?
Available"
In the Online Services tab, it says "Set up Now", but trying to set up
generates the error above.
>
>
>
John Pollard
May 23, 2013, 12:10:14 AM5/23/13
to
"---Fitz---" wrote
I'm having the same problem but with a Capital One credit card...code
CC-899.
This is Express Web Connect.
It's always worked in the past and all other accounts download fine.
-------------------------------------------------------------------------------
Here's the Quicken faq for CC-899 (I'm guessing that may be what charliec
had too):
http://quicken.intuit.com/support/help/bank-download-issues/message-when-using-online-services--cc-899/GEN83194.html
Whenever you get an error message with an error number (most error numbers
will begin with OL-nnn or CC-nnn), your best bet is to go the the Quicken
support site at:
http://quicken.intuit.com/support/index.jsp
and key just the numeric digits of the error number in the search box and
press Enter (or click Go).
Most OL-nnn and CC-nnn errors will have faq's.
I'm having the same problem but with a Capital One credit card...code
CC-899.
This is Express Web Connect.
It's always worked in the past and all other accounts download fine.
Here's the Quicken faq for CC-899 (I'm guessing that may be what charliec
had too):
http://quicken.intuit.com/support/help/bank-download-issues/message-when-using-online-services--cc-899/GEN83194.html
Whenever you get an error message with an error number (most error numbers
will begin with OL-nnn or CC-nnn), your best bet is to go the the Quicken
support site at:
http://quicken.intuit.com/support/index.jsp
and key just the numeric digits of the error number in the search box and
press Enter (or click Go).
Most OL-nnn and CC-nnn errors will have faq's.
---Fitz---
May 23, 2013, 8:01:51 AM5/23/13
to
"John Pollard" wrote in message news:knk4jc$68o$1...@dont-email.me...
>>"---Fitz---" wrote
>>
>>I'm having the same problem but with a Capital One credit card...code
>>CC-899.
>>
>>This is Express Web Connect.
>>It's always worked in the past and all other accounts download fine.
-------------------------------------------------------------------------------
>.Here's the Quicken faq for CC-899 (I'm guessing that may be what charliec
Thanks for the info. I've alrady done all of this and still no joy. This
is the only account with this problem. I guess it's been about 7-10 days
since I've been able to connect with Capital One. I'll continue to try and
thanks again.
>>"---Fitz---" wrote
>>
>>I'm having the same problem but with a Capital One credit card...code
>>CC-899.
>>
>>This is Express Web Connect.
>>It's always worked in the past and all other accounts download fine.
-------------------------------------------------------------------------------
>had too):
>
>http://quicken.intuit.com/support/help/bank-download-issues/message-when-using-online-services--cc-899/GEN83194.html
>
>Whenever you get an error message with an error number (most error numbers
>will begin with OL-nnn or CC-nnn), your best bet is to go the the Quicken
>support site at:
>
>http://quicken.intuit.com/support/index.jsp
>
>and key just the numeric digits of the error number in the search box and
>press Enter (or click Go).
>Most OL-nnn and CC-nnn errors will have faq's.
-------------------------------------------------------------------------------
>
>http://quicken.intuit.com/support/help/bank-download-issues/message-when-using-online-services--cc-899/GEN83194.html
>
>Whenever you get an error message with an error number (most error numbers
>will begin with OL-nnn or CC-nnn), your best bet is to go the the Quicken
>support site at:
>
>http://quicken.intuit.com/support/index.jsp
>
>and key just the numeric digits of the error number in the search box and
>press Enter (or click Go).
>Most OL-nnn and CC-nnn errors will have faq's.
Thanks for the info. I've alrady done all of this and still no joy. This
is the only account with this problem. I guess it's been about 7-10 days
since I've been able to connect with Capital One. I'll continue to try and
thanks again.
John Pollard
May 23, 2013, 9:43:35 AM5/23/13
to
"---Fitz---" wrote
Thanks for the info. I've alrady done all of this and still no joy. This
is the only account with this problem. I guess it's been about 7-10 days
since I've been able to connect with Capital One. I'll continue to try and
thanks again.
-------------------------------------------------------
I'm not sure why it doesn't work for you, but as far as I know, you're the
only one for whom the instructions don't work: Specifically, resetting
Internet Explorer settings.
[Many have accomplished the same result by just unchecking the box to "Use
TLS 1.2. I think that resetting Internet Explorer settings does ... that
plus more.]
If you can not get downloading working by doing that, I suggest you contact
Quicken support.
Thanks for the info. I've alrady done all of this and still no joy. This
is the only account with this problem. I guess it's been about 7-10 days
since I've been able to connect with Capital One. I'll continue to try and
thanks again.
I'm not sure why it doesn't work for you, but as far as I know, you're the
only one for whom the instructions don't work: Specifically, resetting
Internet Explorer settings.
[Many have accomplished the same result by just unchecking the box to "Use
TLS 1.2. I think that resetting Internet Explorer settings does ... that
plus more.]
If you can not get downloading working by doing that, I suggest you contact
Quicken support.
---Fitz---
May 23, 2013, 3:51:36 PM5/23/13
to
"John Pollard" wrote in message news:knl66c$1ja$1...@dont-email.me...
-------------------------------------------------------
MY BAD! I double checked again and TLS 1.2 WAS still checked. Unchecking
it did the trick! All is well and thanks agin for the help. The check is
in the mail!
MY BAD! I double checked again and TLS 1.2 WAS still checked. Unchecking
it did the trick! All is well and thanks agin for the help. The check is
in the mail!
char...@email.com
May 23, 2013, 6:04:05 PM5/23/13
to
Where is this TLS 1.2 located so I can check on it's status?
Thanks
char...@email.com
May 23, 2013, 6:49:57 PM5/23/13
to
Found it! I made the change it IE7 to uncheck it, but left 1.0 & 1.1
still checked. Closed IE7 and restarted the computer (just wanted to
be sure :). Went back to Quicken and got the download working again.
Thanks for the tips and I hope Fitz's check covers me as well!
charliec
Sharx35
May 23, 2013, 8:32:00 PM5/23/13
to
<char...@email.com> wrote in message
news:k37tp8t1g7b8phbj9...@4ax.com...
IE8 which is more secure than IE7.
char...@email.com
May 23, 2013, 8:34:19 PM5/23/13
to
Sharx35
May 23, 2013, 9:27:19 PM5/23/13
to
<char...@email.com> wrote in message
news:sadtp8dmvng4i3llb...@4ax.com...
versions of browsers installed on their computers. Why, when the
updated versions are free...who knows?
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