"Last online session was not completed"

Sarah

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Oct 27, 2001, 4:01:41 PM10/27/01

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Each and every time I open, or try to close, Quicken 2000, I get this
annoying message:
"Your last online session was not completed. Do you want to try again
now?"
About a month ago, I interrupted an online session and I've been getting
that message ever since. HOWEVER, I am having NO PROBLEMS with
connecting to the internet or with sending or receiving banking
transactions.

The message does not appear when I click on Update/Send. All is well
with updating and sending. From what I have read, that message is
supposed to relate to problems connecting online, and transferring
information. Not so here, it is just annoying!

After trying for more than half an hour to help me, my bank's online
tech support folks suggested I phone Quicken. Quicken phone support
isn't open on weekends. Anyone have any ideas I might try to delete this
stupid pop up message?

Hopeful,
Sarah

One

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Oct 27, 2001, 5:22:22 PM10/27/01

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This happened to me once. I called my bank's tech support and they were
able to help. Not sure if this will help you but maybe you can give it a
try.

They told me the the program is stuck in a mode (not harmful) but just
annoying.

When that message appears again, leave it on the screen hold down the
control key while hitting the shift key. A window should come up with a
question (can't remember what it says) but answer yes or okay.

See if that helps.

Good Luck.

Sarah <Di...@sprintmail.com> wrote in message
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John Pollard

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Oct 27, 2001, 6:59:56 PM10/27/01

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"Sarah" <Di...@sprintmail.com> wrote

The message usually indicates a previous online session was
interrupted - just as you said it was. What happens when you answer
"yes"?

No guarantees here, but you can try going to this web site:

http://www.intuit.com/support/quicken/2002/win/1884.html

and clicking

"Online Troubleshooting Guide"

then follow any suggestions that might seem helpful.

Sam

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Oct 28, 2001, 3:31:23 AM10/28/01

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You are stuck in error recovery. Quicken is put in this state when an
online session is not completed. It is designed to prevent sending the same
payment instruction twice. I would recommend you verify that all of your
online payments in Quicken match what the bank has on their system before
skipping out of error recovery.

Who do you bank with? This is a very common issue with online banking and
I'm pretty surprised that your bank was unable to help you fix this. Intuit
will NOT take you out of error recovery. Your bank has to do it.

Sam

"One" <o...@two.com> wrote in message news:3bdb2...@news.newsgroups.com...

Zilla

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Oct 30, 2001, 7:39:43 PM10/30/01

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The ctrl+shift+(click Ok) was the solution for me too in Q98.

-Zilla

"One" <o...@two.com> wrote in message news:3bdb2...@news.newsgroups.com...

Sarah

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Oct 31, 2001, 9:32:12 PM10/31/01

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Thanks everyone, but the ctrl/shift solution doesn't work on this problem
for some reason. Actually, that was what the bank's techies had walked me
through over and over and over, without success. I should have mentioned
that before. I still have the annoying message, but it isn't interfering
with the online bill paying, etc. I don't have the courage to reinstall
Quicken right now, which is the only solution I can think of. Even though I
have my accounts backed up on a zip drive, I'm not sure that all the areas
of Quicken I use would be copied. Guess I'll just adjust to the message
until a long dull day when I have nothing else to do but see if Quicken
reinstalls without the message.

Thanks to all of you for trying. I do appreciate your suggestions.

Sarah

Peter J. Ricciardiello

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Nov 1, 2001, 12:04:11 PM11/1/01

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Sarah wrote:

<snip>

> Even though I
> have my accounts backed up on a zip drive, I'm not sure that all the areas
> of Quicken I use would be copied.

Hmmmm... then I would be worried if I were you about what I would do if I
experienced a catastrophic hard drive failure (something that does happen
on occasion). It seems from the above quote that you are stating that
you do not have confidence in your backed-up files.

If that is the case and assuming you use Quicken's backup utility, I can
state with 100% confidence that you can uninstall and reinstall Quicken
and not lose any of your online bank session values (such as bank account
info, passwords, etc), your financial data in general (of course), or
most of your Quicken settings like password, where the QuickTAbs are,
etc. These are ALL stored in the Quicken data files that get backed up,
and will be restored when you restore your data.

I have restored my data from backup several times (reinstalling Quicken,
after reformatting and reinstalling Windows, etc), and I can state that
it is all rather painless and quick. You really should try it once under
a controlled situation, rather than find out the steps of a restore after
a replacement of a hard drive crash, IMO.

--
Peter J. Ricciardiello
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