QUICKEN 2008 Printer(s) Issue (JOHN POLLARD, please read)
Richard
storage. The problem experienced was also experienced on my old Gateway
Performance 850 computer running XP3This leaves me to believe that it's an
issue with Quicken 2008. By the way, the old machine is no longer available
for testing.
PROBLEM:
When printing reports, any report, the "Page Scaling" options are "grayed
out" on all available printers with the exception of "PDF995 on Ne00:. In
addition to the PDF995 printer, I also have available the following
printers:
Microsoft XPS Document Writer on Ne01: (I don't use it for Quicken. Probably
not even possible.)
Quicken PDF Printer on LPT1: (I have tried it, but it has the same problem.)
Canon Inkjet i9900 on Ne02: (This is my DEFAULT printer and the one I really
want to use.)
Since the only printer that allows "page scaling" is the PDF995, I need to
print to PDF whenever I have a need to page scale. Of course then, I can
print the PDF file on the Canon Inkjet i9900. This is an acceptable "work
around" but I'd really like to be able to print directly using the Canon
i9900. The Canon i9900 does work great, as long as I don't have to page
scale.
Since even the Quicken PDF Printer displays this issue and the fact that
this issue surfaced immediately when Quicken 2008 was installed on my "old"
machine, I suspect the problem is within Quicken 2008.
Two years ago, when this problem surfaced during "initial" installation,
Intuit Technical Support was no help. They had me reinstall both the
software and my Canon i9900 printer driver. Now that I have a new system, I
thought that I would again attempt to find a solution.
During the installation, 2 years ago, the data files were converted from
Quicken 2005. I don't remember having a problem at the time of conversion
and I have not experienced any database issues either on my old, or now on
my new computer.
I have "super validated" a copy of my Quicken file and there were no issues.
However, I'm wondering if the problem may lie in one of the Quicken files
other than QDF. Any opinions? If so, please provide "specific" corrective
action instructions.
I have not seen this problem addressed on any forum, newsgroup or web-site
previously. I find it hard to believe that I'm the only experiencing it,
especially on two different computers running two different operating
systems.
Any assistance, greatly appreciated and pardon the long post.
--
Thank You,
Richard
P.S. John Pollard, I'd be interested in your take on this, since you have a
very comprehensive knowledge of Quicken's "nuts and bolts".
TomYoung
mention that in the writeup. Is this a situation where you're
printing to a shared printer on another computer?
Tom Young
Richard
I'm not sure what you mean.
I have only the one computer normally connected to a docking station. All of
my devices, i.e.. Canon i9900 printer, External Monitor, WD My Book
Essential External HD, HP Scanjet G4050 and Audio Speakers are all connected
to the Docking Station. The printer, external HD and scanner are all
connected via USB. The speakers plug into the "headphone jack" in the
docking station. The monitor is a VGA connection. I use a Linksys Wireless
Router. I also have a HP Wireless Keyboard and Mouse that came with the
docking station. My old computer was a Desktop, not a Laptop, and all
devices that I had then were plugged directly into the computer. The only
"old" devices that I kept were the printer and the external HD. All other
items are new.
There are no other computers and I know nothing about a network. I do notice
in the Control Panel\Network and Sharing Center that I am joined to a "Home
Group". I really don't know how it came to be. It had to be something that I
set up when I first set up my computer. I understand it to be the ability to
share files with other computers in the same "Home Group". Since I'm the
only computer, I assume that this isn't necessary but may leave it in place
so that I can share with my son, when he visits and not have to hassle with
settings at that time.
I assumed that the Ne0x related to either USB connection or in the case of
the Microsoft XPS, PDF995 and Quicken PDF printers refer to the fact that
they are "physical" printers but rather software emulators of some sort.
(Excuse me if my terminology and/or understanding is not quite correct, I'm
not that "techie").
Also, please note that this is not a new situation for me. The same issue
existed on my old computer running XP3. I don't remember if that system
referenced a "Home Group" which I think use to referred to as a "Work
Group". Either way, I'm not sure how file sharing would impact this problem.
Also, this issue had NEVER shown up in any other application such as Word,
Excel, the various Works 9.0 modules.
--
Thank You,
Richard
"TomYoung" <somb...@gmail.com> wrote in message
news:3c4d29a2-11ef-4400...@r10g2000prb.googlegroups.com...
John Pollard
I'm sorry to say I don't think I have any insights into the matter.
I do recall reading a couple of posts (not, necessarily here) about a
similar problem (I forget the details; but the basic complaint was that
page scaling was unavailable), but I don't recall any "solution" having
been found.
I see something similar to what you describe, in Q2008, Q2009 and Q2010;
in my case, page scaling is greyed out for the Quicken PDF printer (and my
Lexmark Optra +), but available for "CutePDF". [The pc where I run Q2009
and Q2010 does not have a real printer available, just the aforementioned
PDF printers; but I assume the Lexmark would act the same there. Both
pc's are running Windows XP SP3.]
If you're just trying to fit your report on a page, another workaround
would be to use a smaller font.
--
John Pollard
TomYoung
probably the case that Quicken just can't deal with it since it's not
designed to work on networks. The original tech suggestion of
uninstalling everything and then reinstalling everything probably was
on the right track and might even work if properly done, but it could
be that some other program - Excel might be one - re-names the port
for it's own purposes and then Quicken is stuck in the mud again.
Tom Young
> "TomYoung" <sombo...@gmail.com> wrote in message
Richard
When you say "...uninstalling everything and then reinstalling everything
probably was on the right track and might even work if properly done". What
do you mean by "everything" and "done properly"?
I do not have any Microsoft Office products, per se, on my computer. I put
it that way because I do have the VIEWERS for Word, Excel and PowerPoint. I
also have the Compatibility Pack for Office 2007 which was factory installed
on my system along with Works 9.0. I noticed that Windows Update has
installed numerous updates for these applications primarily in the form of
Service Packs and/or Security updates.
On my "old system", I did have Microsoft Office 2000 Professional. Since I'm
now retired, I really don't need that much power anymore and I wasn't sure
that Office 2000 was compatible with Windows 7 64-bit. Therefore, I never
installed it. Works and WLM seem to meet my current needs.
Since I am the only user with a single computer, how do I "eliminate" the
NETWORK? As stated in my previous post, I really didn't realize that I had a
network. If THIS IS REALLY the issue, I have no objection to changing that.
I just don't want to have to reinstall everything from "scratch" for this
printer issue, since PDF995 appears to offer a "work around".
If you haven't already, you may want to look at John Pollards post response.
It seems to indicate that he has seen a similar, if not the same, issue with
a different printer and also on XP3 which was my old OS. He doesn't have a
solution but I find it interesting that this issue continues on from 2008 to
the present 2010.
The problem DID NOT appear in the 2005 version which was on my same old XP
computer. I don't remember if SP3 was installed at that time or not. I'm
sure it was installed prior to my upgrading to Quicken 2008. From checking
the properties of the old 2005 data files, it appears that I upgraded in
March 2008. That makes sense to me, because I did it in conjunction
preparing my 2007 income taxes using TurboTax and I need to upgrade in order
to have the automated interface between Quicken and TurboTax. I believe that
Quicken 2005 "sunsetted" by that time. I don't recall if that system was "on
a network" or not. As is true today, I was the only user and there was only
one computer.
--
Thank You,
Richard
"TomYoung" <somb...@gmail.com> wrote in message
news:4c4d6ec0-a6ff-433f...@c3g2000yqd.googlegroups.com...
wbertram
use of the docking station, and the fact that the printer is
connected to the docking station and not to the computer per se.
I have a local network, with 3 printers connected to the
network. The 3 printers all have TCP printer port
addresses, i.e., 192.168.100.xxx. Quicken 2009, and
previous versions, all work as expected with the 3 network
printers.
I have no printer port addresses of the form NExx.
Can you install the printer directly to the computer and see
how it works?
Also, is it only the "page scaling" which is grayed out?
Does the printer work otherwise with Quicken?
Richard wrote:
> Tom,
>
> When you say "...uninstalling everything and then reinstalling
> everything probably was on the right track and might even work if
> properly doCne". What do you mean by "everything" and "done properly"?
wbertram
"Page Scaling" is Grayed Out on my laptop version of Q2009 also!
Have to check the desktop tomorrow.
Richard
plugged it directly into one of the laptop USB ports and restarted my
computer. The results were the same, page scaling is still grayed out. My
Canon Printer does work in Quicken. The things that I have noticed different
in Quicken from other applications, such as Works, is that it doesn't give
me a page preview (one from my printer that is. The one in the application
is fine) and it also does not do "duplex" printing even though I have it
checked in the printer properties. There is definitely something different
about how Quicken handles printers.
I saw on your second post, that you also see the same thing on your laptop.
Maybe together, with some other help, we can solve this. I'll be anxious to
hear about your desktop computer. Just to clarify, my new computer is a
laptop, while my old computer was a desktop. Same problem on both machines.
--
Thank You,
Richard
When I think about it, since the Quicken PDF printer isn't a physical
printer, why would that matter if I'm connected to a docking station or not.
That driver is on the laptop and all it does is bring up a "save box" to
name and save a file in PDF format.
"wbertram" <wber...@rcn.com> wrote in message
news:2QQZm.1836$Iz5...@newsfe05.iad...
John Pollard
> To check your theory, I unplugged the printer from the docking
> station, plugged it directly into one of the laptop USB ports and
> restarted my computer. The results were the same, page scaling is
> still grayed out. My Canon Printer does work in Quicken. The things
> that I have noticed different in Quicken from other applications,
> such as Works, is that it doesn't give me a page preview (one from my
> printer that is. The one in the application is fine) and it also does
> not do "duplex" printing even though I have it checked in the printer
> properties. There is definitely something different about how Quicken
> handles printers.
> I saw on your second post, that you also see the same thing on your
> laptop. Maybe together, with some other help, we can solve this. I'll
> be anxious to hear about your desktop computer. Just to clarify, my
> new computer is a laptop, while my old computer was a desktop. Same
> problem on both machines.
I'm not confident we can "solve" the problem; but here is another thought.
Why does the Quicken PDF "printer" (which, it should be noted, is not an
Intuit product) not allow what non-Quicken PDF "printers" allow?
--
John Pollard
Robert Neville
>Why does the Quicken PDF "printer" (which, it should be noted, is not an
>Intuit product) not allow what non-Quicken PDF "printers" allow?
If memory serves, Intuit licensed the PDF driver from Amyundi (or someone
similar), who also sells the driver as part of a complete PDF package.
Presumably, to avoid any potential canibalism of the package sales, they imposed
the restriction to only work with Quicken and to restrict other features in the
driver like scaling.
John Pollard
Yes, the Quicken PDF printer is licensed from Amyuni (who also sells a
more complete product). But I don't see how that would explain
restricting the use of print scaling. That the "free" Amyuni PDF printer
only works with Quicken makes sense to me; restricting features normally
available with many (most?) printers, including free PDF drivers, doesn't.
What could Amyuni gain from such a restriction, especially once everyone
finds out that free PDF printer drivers can be used with Quicken with no
restriction on print scaling?
--
John Pollard
Richard
I did a little internet research regarding networks and printer addresses.
While I have indicated before that I'm not a "techie", I think I may have
figured out why all my printers have Nexx port notations. I have a Wireless
Network with my new laptop. As indicated earlier, I usually have my laptop
"docked" and all of my peripheral devices are USB devices plugged into the
docking station. Obviously, being wireless, I can use my computer anywhere
in the house on battery power. Of course, when undocked, I can't use any of
the peripherals unless I plug them directly into the computer. NOTE however,
this doesn't explain the same printer problem on my old desktop. The old
computer was a "direct connect" into a cable modem plugged into the wall
cable outlet, no wireless network existed. Does any of this make sense? This
is definitely a case of not understanding what I'm writing about.
I would think that, in this day and age, with wireless networks being so
common, that Quicken should fully function on them. But then again!
I'm sorry that I didn't mentioned this before, I guess I didn't think of
wireless as a "network". Though, as mentioned above, this doesn't explain
the fact the problem existed in a "direct connect" environment.
--
Thank You,
Richard
"TomYoung" <somb...@gmail.com> wrote in message
news:4c4d6ec0-a6ff-433f...@c3g2000yqd.googlegroups.com...
Ken and Jane Becker
John,
A slight correction. It's not what >Amyuni< could gain from the
restriction. A wild but probably accurate guess is that Amyuni pays
Adobe licensing fees for the use of Adobe's technology; in turn, Intuit
pays Amyuni a per-copy fee for the fees associated with Amunyi's
technology; and, finally, we all pay for the various licensed
technologies with each copy of Quicken that we buy.
So, everybody pays. However, Adobe has open-sourced the PDF format. Now,
open source players like PDF Creator are up and running on Source Forge.
It's free, as in both beer and cost. This means that Intuit can make
more profit by halting payments to Amunyi and providing Quicken for
either the same cost (boo) or lowering the cost to customers a bit (yea).
In any case I find PDF Creator more stable than the Intuit/Amunyi
offering, so I go with that.
K. Becker
John Pollard
> On 12/28/2009 3:21 AM, John Pollard wrote:
>> Robert Neville wrote:
>>> "John Pollard"<8plu...@gmail.com> wrote:
>>>
>>>> Why does the Quicken PDF "printer" (which, it should be noted, is
>>>> not an Intuit product) not allow what non-Quicken PDF "printers"
>>>> allow?
>>>
>>> If memory serves, Intuit licensed the PDF driver from Amyundi (or
>>> someone similar), who also sells the driver as part of a complete
>>> PDF package. Presumably, to avoid any potential canibalism of the
>>> package sales, they imposed the restriction to only work with
>>> Quicken and to restrict other features in the driver like scaling.
>>
>> Yes, the Quicken PDF printer is licensed from Amyuni (who also sells
>> a more complete product). But I don't see how that would explain
>> restricting the use of print scaling. That the "free" Amyuni PDF
>> printer only works with Quicken makes sense to me; restricting
>> features normally available with many (most?) printers, including
>> free PDF drivers, doesn't. What could Amyuni gain from such a
>> restriction, especially once
>> everyone finds out that free PDF printer drivers can be used with
>> Quicken with no restriction on print scaling?
>
> A slight correction. It's not what >Amyuni< could gain from the
> restriction. A wild but probably accurate guess is that Amyuni pays
> Adobe licensing fees for the use of Adobe's technology; in turn,
> Intuit pays Amyuni a per-copy fee for the fees associated with
> Amunyi's technology; and, finally, we all pay for the various licensed
> technologies with each copy of Quicken that we buy.
>
> So, everybody pays. However, Adobe has open-sourced the PDF format.
> Now, open source players like PDF Creator are up and running on
> Source Forge. It's free, as in both beer and cost. This means that
> Intuit can make more profit by halting payments to Amunyi and
> providing Quicken for either the same cost (boo) or lowering the cost
> to customers a bit (yea).
I have no argument with what you say; but where does that leave you on the
reasoning behind why Amyuni would be restricting their Quicken PDF printer
to be unable to do print scaling?
Doesn't it still seem like there is less chance of Intuit paying Amyuni
anything, if Quicken users can get a better PDF printer driver somewhere
else, for free? Doesn't Amyuni want to be the provider of a PDF printer
for Quicken? If they do, and they are providing a hamstrung PDF printer,
aren't they less likely to continue to be chosen to provide that PDF
printer, as Quicken users catch on?
I only got into this somewhat side issue in an attempt to see whether any
insights to the original problem might be found in the fact that only
free, non-Quicken, PDF printers seem able to do print scaling. Are there
any real printers, that are still able to do print scaling in Q2009 and
Q2010?
If Amyuni has intentionally blocked print scaling, then there would seem
to be no relationship between the failure of the Quicken PDF printer to
allow print scaling and the failure of other printers to allow print
scaling in Quicken (since, I think it's a safe bet that the other printer
manufacturers didn't intentionally restrict print scaling when their
printers were to be used with Quicken).
But if Amyuni didn't intentionally restrict print scaling; what common
treatment would Quicken give to the Amyuni PDF printer and to other real
printers ... but not give to the free PDF printers (which all seem to
allow print scaling) - that would restrict print scaling.
--
John Pollard
Ken and Jane Becker
The only thing I can think of is that Amyuni was charging Intuit more
for each and every feature they could turn on or turn off. If I'm not
mistaken, I'm pretty sure that the inclusion of Amyuni's technology
predates Adobe's open sourcing of the PDF format; at the time, it was
considered a nice benefit to Quicken users to be able to print reports
to PDF, which could then be mailed, archived, or whatever. So, Intuit
would have gone for the option that cost the least: Locked to Quicken,
least number of features, etc.
Remember, the alternative, if one wanted PDF's, would be to buy the full
version of Adobe Acrobat. A quick search on Google shows that that costs
around $100 nowadays; back then, I think it was over $200. So, a
locked-down, cheap version of Acrobat would have been a good deal for
Intuit and its customers.
Time have moved on. The open-sourcing occurred, I think, about three
years ago. One can still do (relatively) amazing things with Acrobat;
but, for generating PDF's for general print-driver style of use, the
price has dropped to zero. I think it likely that Intuit will simply
replace Amyuni with one of the open-source solutions. All they have to
do, at least with the GNU GPL, is provide the unmodified source files
with the open sourced solution with the CD and/or download.
It's hard to compete with free, as in cost. If Amyuni had wonderful
features that was better than the open-source versions, then there'd be
an argument for Intuit to hang on to the Amyuni solution. However, it
looks like Amyuni has run in the opposite direction.
Regards,
Ken Becker
Richard
date with my findings. When you read this, you understand why I'm done
dealing with this subject. I'm too old for this.
THE BOTTOM LINE:
Of my two printers of chose, I can either use the Canon i9900 physical
printer or the PDF995 printer for Quicken.
Once I make my selection, I can not switch from one to the other without
"screwing up and making unusable, within Quicken, the PDF995 Printer. For
example, if I run a report and using the Canon printer. I cannot run that
same report using the PDF995 printer. I get a error "Unable to verify active
printer at the system level". Quicken Article ID: 4245 addresses this issue
but the solution doesn't work for me.
If I use the PDF995 printer, I have full report generation capability
including paper size, through the printer properties, and "page scaling"
within Quicken. Under NO circumstances, do I have "page scaling" using the
Canon printer.
As a result of the above, I have selected the PDF995 printer as my printer
of choice because it allows full page setup control. I can archive reports
and print paper copy from the archive, if desired.
ADDITIONAL COMMENTS AND OBSERVATIONS:
All of the above was discovered through trial and error (a lot more error by
far). I ended up uninstalling, reinstalling and performing system restores
multiple times before finally understanding my options. (Note: I never
claimed to be the fastest draw in the west).
Without going into excessive detail, I performed actions using the following
basic steps.
1. I uninstalled Quicken 2008 and both the Canon i9900 and PDF Printers.
(Note the PDF printers were uninstalled either in conjunction with Quicken
or through the software uninstall programs feature of Windows 7.
2. I followed all of the steps outlined in Quicken Article ID: 4108
"Using QcleanUI to uninstall Quicken.
3. I also uninstalled TurboTax 2009 on the assumption that Quicken and
TurboTax shared some components. (This was a big mistake as explained
later.)
4. I reinstalled Quicken 2008 using Windows Vista compatibility and "run
as administrator".
5. I reinstalled PDF995 via software. (Note, the Quicken PDF printer,
which in my opinion is absolutely worthless, is installed as part of
Quicken.)
6. I plugged the Canon i9900 into a USB port and let Windows and Windows
Update find the driver. (This is the recommended method for this printer.
Windows 7 has a specific driver for this printer.)
TURBOTAX REINSTALLATION WOES:
I followed the uninstall steps in Quicken Article ID: 4108 for both TurboTax
and Quicken, for reasons previously stated. Where the Article indicates to
"delete" a Quicken folder, I ACTUALLY deleted the Intuit folder which
includes sub-folders for both Quicken and TurboTax. While not creating a
problem when reinstalling Quicken, it created a "disaster' when reinstalling
TurboTax. TurboTax would not install and I would get an Error Code: 1402
related to a *.msi issue. The specific msi file name would change with each
reinstall attempt.
I spent hours on the telephone with TurboTax tech support and they concluded
that it was a Windows installer issue and referred me to Microsoft. Fat
change Microsoft would talk to me with an HP OEM version of software so I
called HP tech support and spend more hours on the telephone, they concluded
it was a TurboTax problem and referred me either back to TurboTax or to
their "for fee" support. During the TurboTax failed install process, I had
an option of send an error report to TurboTax with additional comments. I
elected to send it with some "not so nice" comments never expecting anything
to come of it.
A TurboTax engineering ACTUALLY responded via email with a command prompt
solution that resolved the problem. While I don't understand the solution
completely, I can tell that it as a command to fix a corrupt registry entry.
I was then able to install TurboTax without issue and it is now fully
functional.
All of the above confirms to me that I know just enough about computers to
"get into real trouble". I just have to learn to "leave well enough alone".
I suppose "playing around and tweaking" is fine if you have a separate
system to do it on. But, when you only have one computer, it's probably not
advisable to do things via "trial and error".
Thanks to everyone, in this thread, that tried to offer solutions and I wish
each of you a HAPPY NEW YEAR!
--
Thank You,
Richard
"Richard" <Re...@Newsgroup.Thanks> wrote in message
news:hh6dab$srh$1...@news.eternal-september.org...
Bee Lee
http://www.rockryno.com/quicken/QUICKEN-2008-Printer-s-Issue-JOHN-POLLARD-please-read-20372-.htm
:
Richard,
I am having the same printing problem with my Quicken 2007, R5: the Print
Scaling feature is "grayed out." Will you please confirm if/how you
resolved this issue.
Thank you,
Bee
-------------------------------------
Richard wrote:
> PROBLEM:
> scale.
##-----------------------------------------------##
Newsgroup Access Courtesy http://www.rockryno.com/
Tax and Accounting Software Forums
Web and RSS access to your favorite newsgroup -
alt.comp.software.financial.quicken - 20810 messages and counting!
##-----------------------------------------------##
Richard
I never did resolved it but found a workaround.
In order to get the workaround to function, I had to uninstall my printers
and Quicken and reinstall everything. Once reinstalled, I selected my PDF995
printer which allows me to save my reports in PDF format and then I can
print from there. Even with this workaround, I have to be
vvvvvvvvveeeeeeeeeeeeerrrrrrrrrrrryyyyyyyyy careful because once I set up
the PDF printer as the "default" printer, I dare not change it to my Canon
printer or the whole thing malfunctions again.
You didn't indicate what kind of printer you have. If it's an HP, you may
try to "Google" the issue. My recollection, is that I saw an HP article on a
fix for certain of their printer. I don't remember the details. I did email
Canon with the problem and they replied with the standard tech support
response "it's the other guy's problem". Since I had this problem even on my
old XP computer when I first installed Quicken 2008, I didn't bother with
Intuit tech support this time since they were of no help initially.
I went from Q2005 to Q2008 so I can't comment on Q2007. John Pollard
indicates that the issue continues in Q2009 and Q2010. Also the Quicken PDF
printer driver also doesn't work so don't even try it if you go through the
efforts that I did. Since at least the desktop version of Quicken is going
away within 5 years, I doubt that we will ever see final resolution.
--
Thank You,
Richard
"Bee Lee" <b-lee_at_com...@foo.com> wrote in message
news:313e3$4b818775$43de0cc0$23...@news.flashnewsgroups.com...