Problems with Quicken 99 for Windows
James Fairweather
begin. Has anyone else come across the message "Transfer cancelled" when
you try to enter a transaction in which you want to transfer money from one
account to another? I started seeing this message a few days ago and now it
seems like the program will not accept transactions in which money is being
transferred. When I enter the information and hit "enter" for the
transaction to be accepted and recorded by the program, a message box pops
up saying "Transfer Cancelled". The only button is "OK". I eventually have
to cancel the transaction or enter it in the cash category. There's no help
on this message in the manual and I couldn't find a reference to it in the
Quicken knowledge base, so I'm asking here in the hope that maybe someone
from Intuit reads this group or maybe one of the other users has experienced
similar problems and knows how to deal with it. I've gotten the most recent
update to Quicken 99 from Intuit's web site.
Next, I tried to submit a suggestion (well, more of a complaint) at the
Quicken web site about why the reconciliation feature isn't available with
libality accounts. I write checks on my PLC regularly, just like a chequing
account, and it seems pretty stupid to me that I can't reconcile a PLC
account just like any other account. However, when you submit a question or
problem to Intuit, they want you to provide a home address. Fine, but I
live in Canada and don't have State (they don't want provinces) or Zip code
(we have postal codes). I also found the web site difficult to use and
navigate around.
Anyway, I'm pretty fed up with Quicken already, and I've only been using it
for about a month. I'm thinking of returning the software and starting over
with MS Money. The only reason I went with Quicken over Money in the first
place is that I basically feel Microsoft is big enough and so I'll support
the smaller guy on this one. But now I find faults with the product and no
way to vent my frustration, so I may as well use the Microsoft product. At
least then I'll expect crummy service. I'm wondering how many other people
are out there who feel the support they get from Intuit is lousy?
Thanks for reading,
James
Andrew DeFaria
Sorry for being vague on the subject line, but I don't even know where to begin. Has anyone else come across the message "Transfer cancelled" when you try to enter a transaction in which you want to transfer money from one account to another? I started seeing this message a few days ago and now it seems like the program will not accept transactions in which money is being transferred. When I enter the information and hit "enter" for the transaction to be accepted and recorded by the program, a message box pops up saying "Transfer Cancelled". The only button is "OK". I eventually have to cancel the transaction or enter it in the cash category. There's no help on this message in the manual and I couldn't find a reference to it in the Quicken knowledge base, so I'm asking here in the hope that maybe someone from Intuit reads this group or maybe one of the other users has experienced similar problems and knows how to deal with it. I've gotten the most recent update to Quicken 99 from Intuit's web site.
Next, I tried to submit a suggestion (well, more of a complaint) at the Quicken web site about why the reconciliation feature isn't available with libality accounts.
I write checks on my PLC regularly,
just like a chequing account, and it seems pretty stupid to me that I can't reconcile a PLC account just like any other account. However, when you submit a question or [roblem to Intuit, they want you to provide a home address. Fine, but I live in Canada and don't have State (they don't want provinces) or Zip code (we have postal codes). I also found the web site difficult to use and navigate around.Could it be because you should be submitting things to the Canadian site (I don't even know if there is a Canadian site for sure). In any event you could always simply lie
).
Anyway, I'm pretty fed up with Quicken already, and I've only been using it for about a month. I'm thinking of returning the software and starting over with MS Money. The only reason I went with Quicken over Money in the first place is that I basically feel Microsoft is big enough and so I'll support the smaller guy on this one.
But now I find faults with the product and no way to vent my frustration, so I may as well use the Microsoft product.
At least then I'll expect crummy service.
I'm wondering how many other people are out there who feel the support they get from Intuit is lousy?
And...@DeFaria.com http://www.defaria.com
Unofficial Quicken Web Page: http://www.defaria.com/Quicken
Newsgroup: news:alt.comp.software.financial.quicken
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it's too much work for me to fix your email address!
James Fairweather
Andrew DeFaria wrote in message <3734DEEE...@DeFaria.com>...
That is indeed odd. Let me get this straight - you enter a transaction
in the register with a category such as [Savings] and it immediately pops up
a dialog box saying Transfer Canceled when you record it?
Sort of. I enter a transaction in my chequing account register that is
a payment to say, my Mastercard account. So the same transaction should be
recorded in my MasterCard account, but in the other column (debit from the
chequing account is a credit to the Mastercard) When I hit the enter button,
it pops up a message box stating "Transfer Cancelled", and the only button
is "OK". I've only seen it when I try to transfer money to a credit card
account, but it might happen when I try to transfer to a liability account,
too. There's no help on this message; I think it's probably a bug.
Next, I tried to submit a suggestion (well, more of a complaint) at
the Quicken web site about why the reconciliation feature isn't available
with libality accounts.
It isn't available with cash accounts either. Instead you use Update
Balance and Quicken gives you a chance to enter an adjustment amount with a
category and it in turn marks all unreconciled transactions to be reconciled
as well as an adjustment transaction. Other than that you can manually place
an "R" in the Clr field or look at I have a large number of unreconciled
transactions in a cash account. How do I easily reconcile them all? (It
should work for liability accounts too).
I think that's poor program design. Maybe not for cash accounts, since
you shouldn't be writing checks on cash accounts, but most banks allow you
to write checks on your PLC now, don't they?
I write checks on my PLC regularly,
What's a PLC?
Personal Line of Credit.
just like a chequing account, and it seems pretty stupid to me that
I can't reconcile a PLC account just like any other account. However, when
you submit a question or [roblem to Intuit, they want you to provide a home
address. Fine, but I live in Canada and don't have State (they don't want
provinces) or Zip code (we have postal codes). I also found the web site
difficult to use and navigate around.
Could it be because you should be submitting things to the Canadian site
(I don't even know if there is a Canadian site for sure). In any event you
could always simply lie ).
Yes, I could do that, but it's the principle of the thing. I was (and
still am) upset that there's no provision to enter a province and Canadian
Postal code. Most web sites support entering Canadian information, why
can't Intuit's? But I hadn't thought to try a Canadian web site.
I'm wondering how many other people are out there who feel the
support they get from Intuit is lousy?
Many if not most.
I guess I was under the impression that Intuit would fight harder than
Microsoft for customers, given the fact that they're a smaller company. But
this doesn't seem to be the case, which is pretty disappointing. Maybe
there's room in the market for another financial software package, one which
is supported properly by the people who write it.
Fred H Smith
and tried everything I could, but I was unable to generate your error
message. Can you give us some more specifics to help pinpoint the problem?
2. I also have a PLC that I write cheques on. I agree it would seem a
reasonable feature to be able to reconcile these accounts. Maybe Intuit will
do this for the next version. Until then, a simple workaround would be to
call your PLC a credit card account, or a bank account. Either will allow
you to reconcile.
3. The Canadian forum for quicken users is at www.quicken.ca
4. From monitoring this newsgroup, my impression is most people are pretty
unhappy with Intuit's support. I've never used it myself. I find I get all
the help I need from this newsgroup.
Hope this helps,
Fred.
James Fairweather wrote in message <92620832...@news.remarQ.com>...
>Sorry for being vague on the subject line, but I don't even know where to
>begin. Has anyone else come across the message "Transfer cancelled" when
>you try to enter a transaction in which you want to transfer money from one
>account to another? I started seeing this message a few days ago and now
it
>seems like the program will not accept transactions in which money is being
>transferred. When I enter the information and hit "enter" for the
>transaction to be accepted and recorded by the program, a message box pops
>up saying "Transfer Cancelled". The only button is "OK". I eventually
have
>to cancel the transaction or enter it in the cash category. There's no
help
>on this message in the manual and I couldn't find a reference to it in the
>Quicken knowledge base, so I'm asking here in the hope that maybe someone
>from Intuit reads this group or maybe one of the other users has
experienced
>similar problems and knows how to deal with it. I've gotten the most
recent
>update to Quicken 99 from Intuit's web site.
>
>Next, I tried to submit a suggestion (well, more of a complaint) at the
>Quicken web site about why the reconciliation feature isn't available with
>libality accounts. I write checks on my PLC regularly, just like a
chequing
>account, and it seems pretty stupid to me that I can't reconcile a PLC
>account just like any other account. However, when you submit a question
or
>problem to Intuit, they want you to provide a home address. Fine, but I
>live in Canada and don't have State (they don't want provinces) or Zip code
>(we have postal codes). I also found the web site difficult to use and
>navigate around.
>
>Anyway, I'm pretty fed up with Quicken already, and I've only been using it
>for about a month. I'm thinking of returning the software and starting
over
>with MS Money. The only reason I went with Quicken over Money in the first
>place is that I basically feel Microsoft is big enough and so I'll support
>the smaller guy on this one. But now I find faults with the product and no
>way to vent my frustration, so I may as well use the Microsoft product. At
>least then I'll expect crummy service. I'm wondering how many other people
>are out there who feel the support they get from Intuit is lousy?
>
>Thanks for reading,
>
> James
>
>
James Fairweather
Fred H Smith wrote in message ...
>1. Sorry I can't help you with your main problem. I have a similar setup,
>and tried everything I could, but I was unable to generate your error
>message. Can you give us some more specifics to help pinpoint the problem?
Unfortunately, no. I had been using Quicken for about 2 weeks, everything
was working normally, then about 4 or 5 days ago, I went to enter a payment
from my Checking account to my American Express account, and after I'd
entered the relevant information and hit the "enter" button to record the
transaction, I got a Message Box, "Transaction Cancelled." There's no help
button on this message in the help index, so I've no idea what it means.
One possible thing is that I'd reconciled all the transactions in both
accounts recently, but this should have no effect on whether I should be
allowed to enter more transactions.
Thanks anyway.
Michael Dyck
> Has anyone else come across the message "Transfer cancelled" when
> you try to enter a transaction in which you want to transfer money from
one
> account to another?
See http://www.intuit.com/canada/quicken/faq99.html#How14
It recommends downloading the R2 update. However, you say, "I've gotten the
most recent update to Quicken 99 from Intuit's web site," which presumably
includes the R2 update, so I'm not sure where that leaves you.
The "transfer cancelled" problem has come up several times on quicken.ca's
(ridiculously unorganized) user forum. See, for instance
http://www.quicken.ca/cgi-bin/eng/forums/quicken.cgi?read=994
There was a suggestion that it might be associated with having enabling
online banking transaction, but it also happened to someone who hadn't set
up online banking.
Apparently, the R2 update worked for one person.
Another solved it by reinstalling Quicken in a new directory, rather than
the same directory as the previous (trial) version. This also worked for
somebody else. See
http://www.quicken.ca/cgi-bin/eng/forums/quicken.cgi?read=1806
> I tried to submit a suggestion (well, more of a complaint) at the
> Quicken web site ... However, when you submit
> a question or problem to Intuit, they want you to provide a home address.
> Fine, but I live in Canada and don't have State (they don't want
provinces) or
> Zip code (we have postal codes).
Me too. And it's not just a matter of inappropriate labels on the fields,
you simply *can't* enter a province code in the State field, or a postal
code in the Zip Code field, because the form doesn't accept those as valid.
Very frustrating. In the end, I just put in fake data for those fields.
Andrew DeFaria <And...@DeFaria.com> suggested...
> Could it be because you should be submitting things to the Canadian site
(I
> don't even know if there is a Canadian site for sure).
There's www.intuit.com/canada, which appears to be mostly product bumf and
FAQs. No way to submit a problem.
There's www.quicken.ca, but it's mostly stock quotes, investment news, tax
tips, etc. There's the user forum, but it's not monitored by Intuit Canada.
-Michael Dyck
jmdyck @ netcom.ca
James Fairweather
Michael Dyck wrote in message <01be9a59$f372b3a0$ef48b5cf@default>...
>
>See http://www.intuit.com/canada/quicken/faq99.html#How14
>It recommends downloading the R2 update. However, you say, "I've gotten the
>most recent update to Quicken 99 from Intuit's web site," which presumably
>includes the R2 update, so I'm not sure where that leaves you.
I'll check my set up again, but I'm pretty sure I downloaded and installed
the R4 version.
>The "transfer cancelled" problem has come up several times on quicken.ca's
>(ridiculously unorganized) user forum. See, for instance
>http://www.quicken.ca/cgi-bin/eng/forums/quicken.cgi?read=994
>
>There was a suggestion that it might be associated with having enabling
>online banking transaction, but it also happened to someone who hadn't set
>up online banking.
This could be something. I have two computers - one at the office and one
at home. Unfortunately, the one at home, where I orginally installed
Quicken, is a little flaky and crashes a lot more than a typical Windows PC
crashes. So I installed the program at work, and then a few days ago, tried
the online banking thing at work. It worked fine, but now that I think
about it, it was the next time I tried to use my home PC that this problem
showed up. I have never seen it on the office PC. So mabye it does have
something to do with online banking. I think I've enabled online banking at
the home PC too, but maybe I didn't do it correctly.
James Fairweather
>It recommends downloading the R2 update. However, you say, "I've gotten the
>most recent update to Quicken 99 from Intuit's web site," which presumably
>includes the R2 update, so I'm not sure where that leaves you.
My thanks to you, Andrew and Fred Smith for answering my plea for help. I
checked my home computer last night and lo and behold, it says I still have
the R1 version! So I reinstalled the patch, and it _still_ says I have the
R1 version. Checked the file update.log and noticed there was an error
patching one of the DLLs, which of course the update program hadn't told me
about. Removed Quicken entirely, and then reinstalled it, reapplied the
patch, and the problem is now solved. So I guess I should have rechecked
the version information. Intuit should have a better Beta test program, it
seems. Even their update utility has problems.
Thanks again,
James