WARNING: Be careful buying a G400 from Scan Computers UK
Kevin Morgan
back in June. It finally got delivered in September & although hacked off at
having to wait so long I was pleased that it had finally arrived.
However, I discovered just before Xmas that they had actually sold me a G400
DH 32MB. They now wont let me return it. OK, so I got a G400 & I guess I
should have realised their mistake earlier, but I didn't and now I feel as
though I've lost out.
I've bought quite a bit of stuff from them in the past & now I'm quite
dissapointed in them.
Just thought you might like to know.
Regards,
Kevin Morgan
Ke...@mist.co.uk
Lee
later find out their error and they then refuse to put it right. I agree
with you, they should have given you a Max as soon as the error was found.
If they made a contract to supply a Max, then they should do just that. Why
don't you go to Trading Standards and ask them to have a word with Scan?
There are better dealers. Mind, they're all after your money but some rob
you less and with a smile and call you 'sir' and things like that. It is the
case that the proof of a good dealer is how they behave when things go
wrong....
"Kevin Morgan" <Ke...@mist.co.uk> wrote in message
news:85090p$ds5$1...@uranium.btinternet.com...
DeadFish
> I've bought quite a bit of stuff from them in the past & now I'm quite
> dissapointed in them.
Remember: you're the one with the money. If a dealer gives you any hassle at
all then don't buy from them ever again. Don't reward bad serivce with your
future custom. That's my philosophy.
If eveyone did this then the bad guys would go bust. Too many ppl are
willing to take crap :o(
--
Remove ANTISPAM to reply via e-mail
WallpaperLooksCool
That's a BULLSHIT services. I hate order from a dealer for delivery... Read
this:
1. Your G400 now is cheaper when the time you order it. Take too long.
2. Wrong order. This is not a mistake or human EROR. It's called "SUCKER" :)
3. Why should you let you down? GO FOR IT. Fight with it?.
4. Call your bank to cancel the paycheck that you PAID for your G400. IF the
bank can.
5. You should ask for a garantee too.
That's it... GOOD LUCK.
"Kevin Morgan" <Ke...@mist.co.uk>
> Just some friendly advice. I pre ordered a G400MAX from Scan (scan.co.uk)
> back in June. It finally got delivered in September & although hacked off
at
> having to wait so long I was pleased that it had finally arrived.
>
> However, I discovered just before Xmas that they had actually sold me a
G400
> DH 32MB. They now wont let me return it. OK, so I got a G400 & I guess I
> should have realised their mistake earlier, but I didn't and now I feel as
> though I've lost out.
>
> I've bought quite a bit of stuff from them in the past & now I'm quite
> dissapointed in them.
>
bmcgarvey
* Sent from AltaVista http://www.altavista.com Where you can also find related Web Pages, Images, Audios, Videos, News, and Shopping. Smart is Beautiful
Indigo
I encountered the same problem when I ordered from DABS direct.
However I noticed immediately that I'd been sent the wrong card and
they arranged return/replacement on the spot.
The reason for mixup was that the first box containing the 32Mb/300Mhz
DAC card had the manufacturers product i.d code sticker for the MAX
card on it's side (sealed under the sellophane). Matrox ?
Indigo.
On Wed, 5 Jan 2000 20:22:30 -0000, "Kevin Morgan" <Ke...@mist.co.uk>
wrote:
>Just some friendly advice. I pre ordered a G400MAX from Scan (scan.co.uk)
>back in June. It finally got delivered in September & although hacked off at
>having to wait so long I was pleased that it had finally arrived.
>
>However, I discovered just before Xmas that they had actually sold me a G400
>DH 32MB. They now wont let me return it. OK, so I got a G400 & I guess I
>should have realised their mistake earlier, but I didn't and now I feel as
>though I've lost out.
>
>I've bought quite a bit of stuff from them in the past & now I'm quite
>dissapointed in them.
>
>Just thought you might like to know.
>
>Regards,
>
>Kevin Morgan
>Ke...@mist.co.uk
>
>
>
>
>
______________________________________________________________
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Spadge Fromley
Everybody has problems with Scam, but they usually give in and sort
them out if you hassle them enough.
I would definitely have a go at your local Trading Standards. They
should help you. I don't know where you live, so I can't help you any
further on that score.
You might also want to let Matrox know that one of their dealers is
selling the wrong kit to people. Scan make a big deal out of the fact
that they are a major Matrox dealer.
Demand that Scam put you through to a manager, and tell them what your
problem is. Tell them (as a last resort) that if they are not
prepared to replace the offending object, they can damn well refund
you the (then) difference in price between the two cards.
Remember to use the phrase 'fit to purpose' in your dealings with
them. Remind them of your statutory rights as a consumer. Also
remind them that the length of time from when you recieved the card to
when you noticed that they had sent you the wrong card is in fact no
longer than it took them to send it to you from the date of your
ordering it. So they can't pull that one on you.
I have to say in their defence, though, that Scam are one of the
better dealers I have dealt with, even bearing in mind that everbody I
know has had some kind of problem with them (myself included), but at
least I've never had to take them to court like I did the cowboys in
Northampton who originally sold me my PC - I may have lost the case (I
could rant on about this for hours) but at least they were forced into
giving me some kind of customer care.
Good Luck!
--
Eliot
I'm gone
http://jared.earle.co.uk/eliot
Jeff Hartley
wrote:
>Just some friendly advice. I pre ordered a G400MAX from Scan (scan.co.uk)
>back in June. It finally got delivered in September & although hacked off at
>having to wait so long I was pleased that it had finally arrived.
>
>However, I discovered just before Xmas that they had actually sold me a G400
>DH 32MB. They now wont let me return it. OK, so I got a G400 & I guess I
>should have realised their mistake earlier, but I didn't and now I feel as
>though I've lost out.
So are you saying that Scan charged you for a DH Max but sent a 32mb
DH? If they did this and you have the reciepts etc, Scan surely will
at least refund the amount they overcharged you. If not and you were
charged for what you got, why didn't you notice the considerable
difference in price between the DH and DH MAX?
We had a similar thing happen at work when we bought what we thought
was a Quantum AV hard drive. Scan didn't stock these (still don't
AFAIAA) and we bought one from a local supplier. This drive went into
a machine for British Aerospace and after a couple of months the drive
was found not to be performing to spec. The company had supplied a
similar drive (not the one specified) thinking it would be ok and
charged us for it appropriately. When we asked trading standards in
Manchester what we could do about this, they told us that:
1. Check your invoice as soon as possible.
2. After 2 months, it would probably be seen that we had been deemed
to have accepted the item
It hurt but we were advised to just drop it as after two months we
stood a slim chance of winning anything.
>
>I've bought quite a bit of stuff from them in the past & now I'm quite
>dissapointed in them.
I also have dealt with them for years, personally spending at least
seven thousand pounds of my own money and many times that of the
company I work for. I can honestly say that I have never had a single
problem with their service. On the extremely rare occasion I have had
to return items, there has never been a problem.
>
E.Holton
Computers UK", bmcgarvey said...
>what is the company name? SCAM Computers UK...lol
acceptance. Consequently I've never been sold underspec kit and
benefited from picking errors (in my favour) in the past.
As far Scan, I must admit I've never had a problem with them myself, but
that doesn't necessarily mean that problems never happen.
Caveat emptor, but stick up for your rights!
--
Euan mailto: Eu...@top-hat.demon.co.uk
'Why?'
Justin Colson
450Mhz from Insight UK for £310, by the time I got it it was listed for
£175(the new catalogue was in the box! talk about rubbing it in!) but I
still had to pay the £310!
Kevin Morgan <Ke...@mist.co.uk> wrote in message
news:85090p$ds5$1...@uranium.btinternet.com...
> Just some friendly advice. I pre ordered a G400MAX from Scan (scan.co.uk)
> back in June. It finally got delivered in September & although hacked off
at
> having to wait so long I was pleased that it had finally arrived.
>
> However, I discovered just before Xmas that they had actually sold me a
G400
> DH 32MB. They now wont let me return it. OK, so I got a G400 & I guess I
> should have realised their mistake earlier, but I didn't and now I feel as
> though I've lost out.
>
> I've bought quite a bit of stuff from them in the past & now I'm quite
> dissapointed in them.
>
Kevin Morgan
wasn't a MAX was that I didn't know (at the time) what a MAX looked like
compared to a standard G400. The thing that really has annoyed me is that
they just haven't responded to my e-mails & letters. I spoke to someone
their this evening & and got their personal e-mail address & she told me
she'd look into it.
I mentioned that I had posted the problem in this news group. I'm promised a
phone call on Monday so I wait with interest.
In this particular case I do realise that I should have known the difference
myself, or at least realised sooner. However, I would have thought in the
interests of good customer relations Scan would have helped me to resolve
it, not just ignore me.
I'll report back on Monday.
And thanks once again.
Regards,
Kevin
Lee
with dealers so that we can all benefit from our collective experience. Why
should such things be hidden from us in court cases and Trading Standards
letters? We need that information to help us decide where to put our
money/trust. Why should we always be on the losing end?
I know it'd be open to abuse, but most people I find are honest and able to
decide for themselves given both sides. You'd obviously look for a pattern
of complaints rather than just one. People in this case are saying for and
against...
"Kevin Morgan" <Ke...@mist.co.uk> wrote in message
news:855og4$6ul$1...@plutonium.btinternet.com...
Dr Teeth
>I have used many different firms over the years and they are all the
>same, you can specify on the order e.g. "must work on NT4", underline
>it 3 times, and the morons still send you stuff which doesn't.
A bit unfair I feel.
I feel that it is up to me as the purchaser to check what I am buying
first and to see if it will work. Sure, the seller may have some info
but not all.
Cheers,
Guy
** Only the mathematically inept thought the new millennium **
** started on 1st January 2000. **
Remove 'SPAMMERSGETLOST' from address to reply by e-mail.
Russ Fountain
Justin Colson <jus...@kcolson.globalnet.co.uk> wrote in message
news:855jer$ls2$1...@gxsn.com...
> I think preordering is a bad idea full stop. I preordered my AMD K6-III
> 450Mhz from Insight UK for £310, by the time I got it it was listed for
> £175(the new catalogue was in the box! talk about rubbing it in!) but I
> still had to pay the £310!
>
Not always a bad thing... I ordered my G400 max from Watford Electronics at
£160 and by the time it was despatched it was at £186 on their web site.
Russ
Nafets
ages to get through to their customer sevices, but the damn phone just keeps
on ringing. I called the sales line (just so I could get through to someone)
and they said they'd connect me through to customer services. However either
no-one answers the phone, or someone picks up and then hangs up after 5
seconds.
They owe me over Ł100 for an item which I returned 2 months ago. I have
limited opportunities at work to make phone calls, and haven't ever been
able to speak to someone who could sort out my refund.
Kevin Morgan
I called on the customer service number listed on their web site. I spoke to
a women called Nisha. She seemed more helpful than most of them. Her
personal e-mail address is Ni...@scan.co.uk, try that. Hope you have some
luck.
Perhaps you should mention that you'd seen other people having problems with
Scan in this newsgroup.
Regards,
Kevin
Nafets <Nafets...@pervasive2.com> wrote in message
news:38776...@newsread3.dircon.co.uk...
> Which phone number did you call to get through to them? I've been trying
for
> ages to get through to their customer sevices, but the damn phone just
keeps
> on ringing. I called the sales line (just so I could get through to
someone)
> and they said they'd connect me through to customer services. However
either
> no-one answers the phone, or someone picks up and then hangs up after 5
> seconds.
>
> They owe me over £100 for an item which I returned 2 months ago. I have
Nafets
hopefully get my money back without further delays. I'll also mention the
NG.
Kevin Morgan <Ke...@mist.co.uk> wrote in message
news:858c59$d02$1...@uk26.supernews.com...
Mike
note they are not 'Which? Web Trader' - would they be invited to be if they
applied....
See Trading Standards. Goods must fit the description. You might also seek
help from the Advertising Standards Authority. Suppose someone sold you a
painting claiming it was by Monet and you later were told by an expert that
it was a fake. do you not think you would be entitled to the genuine article
or your money back?
Don't give up. They like to put you off by being awkward or by ignoring you
and in doing so they get away with such unfair behaviour. Persist and you'll
most likely win. They do not like persistent people.
Good luck.
Mike
Kevin Morgan
00:24 this morning telling me to call on Monday & she would sort out the
problem. Here's hoping it WILL be resolved in my favour. Thanks for all the
postings on this issue, let's hope they've listened and taken notice. I'll
post an update on Monday.
BTW, I discovered a newsgroup called uk.comp.vendors which has info on
computer retailers in the UK & peoples experiences with them. Definitely
worth a look!
Cheers,
Kevin
Kevin Morgan <Ke...@mist.co.uk> wrote in message
news:8508r5$gfc$1...@uk21.supernews.com...
Dr Teeth
>Let's say I am purchasing a HD and a removable carrier for it. The
>vendor's catalogue does not make it entirely clear that the carrier
>will take that particular HD, and a moron on the end of the phone
>doesn't really know. Is it wrong for me to specify on the order that
>the two must be compatible?
No. But how do you expect a retailer to know, especially if the
manufacturers don't supply the info. Would you be happy to purchase
opened stock? That is the only way for a retailer to be sure.
Personally, once something is opened, it's second hand. Your
specifying your requirements just gives you a good case for a refund
(not 100% though).
>Let's say I am purchasing a piece of software. The vendor's catalogue
>does not make it entirely clear that it will work under NT4, and a
>moron on the end of the phone doesn't really know. Is it wrong for me
>to specify on the order that it must work under NT4?
See above.
>Your position implies that a retailer has the right to make his profit
>margin but has no obligations in return.
The obligation is to provide a place for you to buy stuff from. As you
have an internet connection, perhaps you should visit a few more
manufacturers' web sites.
I have to say the your continued use of the word 'moron' tells me
reams. Perhaps you treat the sales staff with such contempt you get
the service you deserve?
Martin Grundy
at that time other vendors were asking £135.00, upwards, good price I recon.
I have had a few things off them in the past , and a close freind of mine
has also had a system in the past, and lots of bits more recently, and
niether of us has ever had any hastle at all, infact I only have priase for
them, but we live localy and have only ever used them in person.
Telcontar
looking for...
http://www.resellerratings.com/