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Blurry magenta print results and unable to align its new ink cartridge in an old HP Pro 8600 N911g (CN579A) printer.

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Ant

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Jul 11, 2019, 11:45:14 PM7/11/19
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Hello.

I'm helping a client with his five(?) years old HP Pro 8600 N911g
(CN579A) printer. Last night, its old magenta printer ink cartridge ran
out (very light) so we replaced it with a refilled ink from Costco but
the printer didn't want to use it. So, we used a brand new official HP
951XL Z10 (its warranty ends on 6/3/2020) cartridge (heavy and
shakeable) and that worked fine until tonight with its blurry print results.

I ran its three cleanings, but that helped a little. And then I tried
two alignments, but they became unsuccessful (how do I make them
successful then?). I tried powering off and on the printer to see if
that help, but it did not. Should I even try to shutdown, disconnect its
power, replug, and repower on (will that makes any differences?).

Does anyone have any ideas what is happening? Does he need a new printer
soon? :( Thank you for reading and hopefully answering soon. :)
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