Tyan Customer Service

[Greg Gobleman]

I have an S1854 that went south last Sunday. Have tried flashing the BIOS
several times with no success. So I tried to call Tyan Customer service
several times. Busy or down for maintanence except for today. Called at 3
min after 8:00 am and waited 45min and finally decided that ATT was getting
too much of my money. How does anyone ever get to the Customer Service
Dept???

Greg

[Gary Shapiro]

A little word to the wise. Next time you buy a system from Micron pay the
extra few bucks for an extended warranty. You get Priority tech support
service with it. I never had to wait more then a minute or so for a real
person.

--
Gary Shapiro

=================================
GSha...@bigfoot.com

Visit me @ http://theshapiros.homestead.com
=================================
"Trying is the first step towards failure"

"Greg Gobleman" <k9...@frontiernet.net> wrote in message
news:906n7f$14ns$1...@node17.cwnet.frontiernet.net...

[Ken Zboyan]

Greg Gobleman wrote:

> I have an S1854 that went south last Sunday. Have tried flashing the BIOS
> several times with no success. So I tried to call Tyan Customer service
> several times. Busy or down for maintanence except for today. Called at 3
> min after 8:00 am and waited 45min and finally decided that ATT was getting
> too much of my money. How does anyone ever get to the Customer Service
> Dept???
>
> Greg

http://www.tyan.com/support/support.html

Ken

--
I intend to live forever......So far, so good.

[Greg Gobleman]

Finaly got thru! Fellow I talked to seem helpfull and confirmed that he had
other complaints about the phone system this morning. I have a new BIOS
chip on the way.

BTW, it's not a Micron system. I built two systems for the house based on
that board running 466 Celeron's and they have been good performers till
last Sunday.

Greg