!!!WARNING!!! Monarch Computer Systems is dangerous source of equipment... Read horror story
Java
complaint--
always purchase with a credit card
make sure the credit card compnay cancels the order too-dont trust Monarch to do
it.
simple1 wrote:
> If you are buying computer equipment on the net, this post is for you!
>
> I was unfortunate enough to place an order with Monarch Computer Systems for
> a motherboard and CPU. The next day I received an email requesting that I
> verify my Billing address as my credit card company could not validate it.
> I obligingly provide the address and received a further communication from
> this company that seemed to indicate that all was right with my order.
>
> After a week, no delivery, I sent an email inquiring as to the status of my
> order. No response. I then sent another email and received the reply that
> my order wasn't shipped because of a problem in the credit department with
> my billing address. Now keep in mind I had no additional email notifying me
> of any additional problem.
>
> I called my credit card company and verified my correct address. It was
> correct all along and has not changed in several months. I then contacted
> Monarch Computer Systems and informed them that if I didn't have ship
> confirm by COB to cancel my order. I got a snippy little email from the
> girl that I had been dealing with that my order was canceled. I then wrote
> back and asked her who her boss was. She gave me his name and I called him
> up. When I explained the situation, he couldn't give a damn and ended up
> HANGING UP ON ME.
>
> I was lucky, my order wasn't processed and I'm supposed to be receiving a
> credit.
>
> Can you imagine the difficulty you will have receiving service??
>
> The following is the email thread with personal information censored.
> Should give you a pretty good idea of what to expect from this outfit.
> Please note that I called my credit card company and my wife called my
> credit card company and the address is right. The payment for the order had
> been charged to the account and I was told that they had probably already
> received payment!
>
> DJ
>
> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
>
> My supervisor is Major Morgan....I have already credited your credit
> card....
> ----- Original Message -----
> From: Daniel White
> To: Carol
> Sent: Tuesday, November 14, 2000 6:19 PM
> Subject: RE: ORDER #7957
>
> Who do you work for, as in how do I contact your supervisor. I contacted my
> credit card company and that order was charged so there was no error in the
> billing address. As to correcting the shipping address that was promptly
> done. I want to speak to your supervisor. I can be contacted at
> XXX-XXX-XXXX.
>
> DJ White
> -----Original Message-----
> From: Carol [mailto:ca...@monarchcomputer.com]
> Sent: Tuesday, November 14, 2000 11:35 AM
> To: sim...@tampabay.rr.com
> Subject: Re: ORDER #7957
>
> Mr. White, I just called CREDIT_CARD_COMPANY for the third time...They said
> the billing address is incorrect...Because I cannot verify your billing
> address....and since I have e-mailed you and asked for a corrected billing
> address and you say that it is correct...I will at this time cancel your
> order and credit your card....Thank you....Carol
> ----- Original Message -----
> From: Daniel White
> To: Carol
> Sent: Tuesday, November 14, 2000 5:34 PM
> Subject: FW: ORDER #7957
>
> Carol,
>
> I just wrote for status on this order to Charlotte. She replied that the
> order was in the credit department awaiting an address. As shown in the
> forwarded message, I responded immediately with the mailing address when I
> received your request. Why is this order still being held up for this
> address. The order was billed to my account on the same day that you wrote
> me.
>
> I had to write twice to determine that nothing was being done on this order.
> It certainly makes me wonder what sort of customer support I can expect from
> your company. I haven't even received the order yet and I'm having
> problems. How do I contact somebody in your company who is responsible for
> customer satisfaction? I'm mad enough to paper the internet with bad news
> as pertains to your company.
>
> The long and short of it is, if I do not receive ship confirmation today,
> cancel the order and I will notify my credit card company. I have been very
> patient with this process but I am now concerned about your companies
> customer support.
>
> Again, I need ship confirmation TODAY!
>
> Sincerely,
>
> DJ White
>
> -----Original Message-----
> From: Daniel White [mailto:sim...@tampabay.rr.com]
> Sent: Thursday, November 09, 2000 8:39 AM
> To: Carol
> Subject: RE: ORDER #7957
>
> Funny, they seem to get the bills to me alright. My mailing address is
> MAILING_ADDRESS. If you find the billing address in error, please ensure
> the ship to address is corrected!
>
> DJ
> -----Original Message-----
> From: Carol [mailto:ca...@monarchcomputer.com]
> Sent: Wednesday, November 08, 2000 6:04 PM
> To: SIM...@TAMPABAY.RR.COM
> Subject: ORDER #7957
>
> Daniel, Monarch Computer would like to thank you for your recent order. I
> called CREDIT_CARD today to verify your billing address...They said the one
> I presented is incorrect...Please e-mail me with the correct billing
> address. I look forward to hearing from you...Carol
jennifer
really low price on pricewatch). I had never heard of them prior to finding
them on pricewatch. I placed my order with Sterling and he even made sure I
had a proper motherboard (A7V which I had purchased prior) and that their
tech's had a bit of trouble getting the stability from the A7V but just
needed BIOS tweaks. (He was right in my case but I've heard stories of
others with bad luck with these boards) I guess my point is that I had a
great experience with Monarch. I checked reseller ratings prior to the
order just to make sure they were kosher. MOST of the reviews were good (I
forget what they scored) and I decided to order from them.
Just my interpretation of the situation.
simple1
Collin
The sale was excellent, the shipping slow, no problems with the billing.
Sterling's a great guy. Monarch came thru fine.
So if the price was right, and it was just delayed a bit, you left the order
cancelled?
Was this supposed to run a heart/lung machine and you couldn't wait?
Reseller Ratings shows them to be exceptional.
Far better than most. Perhaps, it was just your day.
I will admit the guy probably shouldn't have hung up on you,
but then we don't know what was said by YOU, except by the tone of your
email which so kindly (ha) asked to speak to the womans supervisor.
monarch does a good job with their kits and computers, adn that takes time.
It may not have occurred to you, but they didn't hire someone to JUST take
care of your order.
Shipping can only ship what the techs finish, IF the parts are there.
You want some guy working 18 hours overtime setting up your BIOS?
There is no way the guy at Monarch hung up on you un-provoked.
Lastly, they get hit by fraud for computers like you wouldn't believe.
They have to match that address EXACTLY, or they lose money.
That means higher prices.
Sterling was nothing BUT helpful, as were the techs too.
I saved hundreds and shipping was (almost) prompt.
(translated: who doesn't want it yesterday?)
Collin
"Hey, why is it so hot in here, and what am I doing in this handbasket?"
"jennifer" <ede...@email.uah.edu> wrote in message
news:8usr3b$i13$1...@info2.uah.edu...
simple1
order placed, the service after the fact is questionable. I've been
ordering off the net for years and this sort of thing is the biggest problem
with "resellers". We're mostly little folks here and we need our systems
working and we need help. If you're a little guy, you deserve the same
amount of attention and respect as the big order customer. Wasn't it
customer service week last month? Guess these guys missed the message.
Also, it wasn't the techs that were the problem. They never even saw the
order. It was the order processing that created the problem. You seem to
know a little bit about the problem, do you perhaps work for monarch?
DJ
"Collin" <tigg...@tds.net> wrote in message
news:ZioQ5.570$Le.8...@ratbert.tds.net...
War_Pig5
burned by them anyway. they sent me a slower cpu than i ordered... and they
haven't yet issued me a rma number to exchange it, three weeks after my
first email to them. their support people are nice - they kindly told me
that the problem was with the rma deartment. thanks. their techs are good,
too; my cpu runs at a low temp, indicating that they did something right
with the heatsink/thermal compound... or else the sensor isn't making good
contact with the cpu.
simple1: i'm sure that the two of us aren't alone in our problems.
>You seem to know a little bit about the problem, do you perhaps work for
monarch?
for all we know, they're posting positive newsgroup messages about
themselves... as well as stuffing the ballot box at resellerratings with
positive reviews!
Collin
Naw, I don't work for them. They simply bent over backwards to please me.
I was impressed, with that anyway. Their price was considerably better than
many,
they had the stuff in stock, I saved quite a bit of money, and the items
arrived early.
Sterling returned all my calls promptly. Also, when they were out of
something, they had no problem substituting the next level up for no charge,
unlike other places who simply "backorder" you to death.
Well, that being said, I can of course only relate MY experience with them.
For all I know, they may just ship one good system to us nice guys once a
month and it was my turn? :)
AMD 1GHz at 1GHz (blue)
Tai-Sol HS/fan (31deg idle, 45deg heavy load)
KT7-RAID
256mb PC133 2-2-2
Enlight 7237 w/350w PS
30GB ata/100 Maxtor
LiteOn 52x CDrom
TEAC 12x10x32
Asus 7700 GeForce2 32mb DDR Deluxe
Creative sound card
Dlink NIC
100mbZIP
Collin
"Hey, why is it so hot in here, and what am I doing in this handbasket?"
"War_Pig5" <annoyan...@excite.com> wrote in message
news:8uta6l$503$1...@bob.news.rcn.net...
Jeff Brown
from them last Thursday. I emailed them a query last week before ordering but
have yet to received a reply... They were rated a 6 out of 7 on the venders
rateing site.
I'll keep ya'll posted on how it goes.
Jeff
simple1 wrote:
> If you are buying computer equipment on the net, this post is for you!
>
> I was unfortunate enough to place an order with Monarch Computer Systems for
> a motherboard and CPU. The next day I received an email requesting that I
> verify my Billing address as my credit card company could not validate it.
> I obligingly provide the address and received a further communication from
> this company that seemed to indicate that all was right with my order.
>snip<
Unknown
wrote:
>do you perhaps work for monarch?
precisely the kind of sarcasm that destroys customer service....
" There is no necessary correlation between knowledge and goodness."
Benjamin Elijah Mays
Dudley Parker
I bought from Monarch 2 weeks ago and all was ok. My only conplaint was
they are a bit slow on shipping.
I got what I ordered it was well packed and everything worked.
Dudley
"simple1" <sim...@tampabay.rr.com> wrote in message
news:KjlQ5.32842$vc3.5...@typhoon.tampabay.rr.com...
Tony
subsequent requests were answered promptly. I have no problem giving
them my business again.
From what I read here and your attempt to destroy their reputation tell
me that you're the kind of customer I would not want to deal with
either. I like this in a vendor, they know they're good and they don't
need you.
--
Remove "NOSPAM" from address for direct e-mail
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Tommy Mathis
http://www.resellerratings.com/index.html
looks pretty good
<T Jaszewski> wrote in message
news:cj251tcq6qrk1s209...@4ax.com...
| On Wed, 15 Nov 2000 04:44:49 GMT, "simple1" <sim...@tampabay.rr.com>
| wrote:
|
| >do you perhaps work for monarch?
Spud
Good price, excellent service in building my system over the phone.
Good after sale tech support. I was so impressed (compared to other
e-tailors on the web) I recommeded Monarch to a buddy. He just
recently ordered and received a 900MHz A7V system. Again same
situation: competitive price, good service, excellent running system.
I don't work for monarch either but with so many questionable
companies on the web (such as accubyte) I hate to see a decent one get
a bad rep. Sterling in particular seems to be an excellent saleman
and Chuck in tech support is wonderful.
Steve Scott
On Wed, 15 Nov 2000 01:05:46 GMT, "simple1" <sim...@tampabay.rr.com>
wrote:
Collin
Sterling and Chuck are both good people.
"Hey! Why is it so hot in here??? and what am I doing in this handbasket?"
Buy from http://www.monarch.com/
"Spud" <res0...@gte.net> wrote in message
news:60991t45bv3b4jpei...@4ax.com...
Wayne
I was NOT able to get to anyplace that had computer products.
I think they need to rethink their layout something drastically.
And yes, I have been using the net for years, and ran a BBS for many years
before that.
And have created many web pages along the line, many from scratch.
To Monarch.
if you want to sell, make it a bit easier to find your products.
"Collin" <tigg...@ntown.net> wrote in message
news:btaR5.5138$Le.10...@ratbert.tds.net...
PC
computer store in Florida (where Sterling works) that sells Athlons, etc.
then web site is NOT http://www.monarch.com as listed below...(I agree that
the monarch.com site is a strange). The website is
http://www.monarchcomputer.com (do not put an "s" on "monarchcomputer" or
you will get another strange website).
"Wayne" <modesto...@earthlink.net> wrote in message
news:ppjS5.12755$xd3.9...@newsread1.prod.itd.earthlink.net...
Wayne
You have to be careful of what you type in, or you can wind up at some odd
places.
"PC" <voya...@nospamearthlink.net> wrote in message
news:w3kS5.12903$xd3.9...@newsread1.prod.itd.earthlink.net...
Collin
it's www.monarchcomputer.com
Their site is extremely easy. Have you been on the web before?
:)
There is a panel on the left and 1/2" letters that say "Configure your PC".
hmmmmmm.
--
"Hey! Why is it so hot in here??? and what am I doing in this handbasket?"
Buy from http://www.monarchcomputer.com/
"Wayne" <modesto...@earthlink.net> wrote in message
news:LNlS5.15551$n9.10...@newsread2.prod.itd.earthlink.net...
Wayne
And I ran various BBS's for around 15 years before that.
With the corrected URL, the site is easy to navigate.
However, it is harder to find the info about motherboards that they are
selling.
Looking at Asus, for example, they would seem to think that you are going
to know just what each model number is. Never having owned Asus board, I am
only familiar with a few odd model numbers I have seen mentioned in posts.
I have found many other sellers web sites to be much better all around.
This is not to say that monarch is bad, just not as easy to find the info
I'd want...
Also, being as they are out of Florida, and I live in California, not as
good for my needs.
"Collin" <tigg...@ntown.net> wrote in message
news:i5vS5.8903$Le.15...@ratbert.tds.net...