--> CAUTION: DON'T BUY NEW P2L97 SERIES FROM RICK LINDSAY!!!!
Fred Hsu
********************* ATTENTION ***********************
This is a message from a fellow Asus buyer who is looking out for you
guys for Scamsters who want to dupe you out of your money. At the bottom
of this are sites where you CAN find the P2L97 series for GOOD PRICES!
Do not buy the new Asus P2L97 series motherboards (probably any other
board for that matter) from Rick Lindsay of Lindsay Computer Systems:
I warn you. I bought a P2L97-S from him on 9/2/97 and he sent me the
following without even telling me:
1. No driver and software CD 2. No manual 3. The bare P2L97-S in an
ALREADY OPENED BOX AND ALREADY OPENED STATIC PROTECTION BAG. (The tape
was already pre-folded back, and any kindergardener could see the stress
marks). 4. The shipping box was not even extra-packed. No foam
protection, just an Airborne express brown box the same dimensions as the
Asus box.
***IF YOU'RE LOOKING FOR A BETTER DEAL, I'VE ALREADY DONE SOME SHOPPING
AROUND AND HERE ARE A FEW STORES THAT SELL THE P2L97 SERIS BOARDS AT MUCH
LOWER PRICES THAN RICK LINDSAY:
http://www.baber.com/baber/products/motherbd.htm
http://www.mparam.com/ (in Canada, but the prices ROCK! ($328 for the
P2L97S USD. The boards might not be listed yet since the P2L97 series
are new. And the guy there was super nice and helpful.)
Also, goto http://www.asus.com and check out the US resellers list and
email the many stores. I got a reply within 24hours for most. I emailed
most, and most said they already got the P2L97 series this week. One
place sold the P2L97S for $349, which is a bargain compared to Rick
Lindsay's rip off $379, and you don't even get what you pay for from Rick
Lindsay.
When I emailed Rick Lindsay back to complain, he said "Oh well."....
(what an a**hole)
Sincerely,
Fred
-------------------==== Posted via Deja News ====-----------------------
http://www.dejanews.com/ Search, Read, Post to Usenet
Lindsay Computer Systems
Two sides to every story. Travel this weekend prevents me from properly responding.
Sunday I will post the email I sent to Asus in San Jose requesting that they send Mr. Hsu the missing
manual and CD.
This forum can judge LCS by our actions. I will refrain from publishing the obnoxious and rude email Mr.
Hsu initially sent because it contains language unsuitable for this newsgroup. Given the nature of the
communications from Mr. Hsu over this issue, I have not doubt that he has had many bad experiences
dealing with other people and companies. Not only did he go ballistic because he could not find his credit
card receipt that his brother had left on the shipping box, but he cannot effectively communicate his
problems without being rude.
Thanks Fred.
Rick Lindsay, Lindsay Computer Systems, http://www.jump.net/~lcs
Austin, Texas. 512-719-5257. Asus based systems, Asus Products.
Advanced Systems.
This message is SHAREWARE, please register...
Jerry Houlihan
In article <baqezakao...@jumpnet.com>, "Lindsay Computer Systems" <.l...@jumpnet.com> wrote:
>Two sides to every story. Travel this weekend prevents me from properly
> responding.
>Sunday I will post the email I sent to Asus in San Jose requesting that they
I don't know your side of the story Rick, but it seems to me that "Oh well..."
is not an adequate response to an angry or upset customer. Your excuse that
you were travelling doesn't seem very good.
When customers pay good money for products, they usually expect to get brand
new sealed boxes with all the trimmings. I would go ballistic if I paid
retail for a used mboard. It's not good business to do pawn off returned
goods without telling your customer ahead of time.
I suggest you hurry up and post your version of events so that I and others
won't think twice about buying stuff from you. I was considering getting a
T2P4 and P200MMX from you soon.
Jerry
Fred Hsu
Rick Lindsay of www.jumpnet.com/~lcs,
I will save you the trouble of posting me emails and your responses.
I'll post ALL of them below. But first, I want to express some of my
views (anger) about getting ripped off by you....
>Not only did he go ballistic because he could not find his credit
> card receipt
If you think that I went "ballistic" as you so inaccurately and
misleadingly suggest, over not being able to find my invoice at first,
let me remind you and EVERYONE READING THIS that the fact remains that
YOU DID NOT GIVE ME WHAT YOU CHARGED ME FOR ($391 for the New Asus
P2L97-S). AND I HAVE RIGHT TO BE MAD, as any consumer should! No, I
wasn't "BALLISTIC," I was COMPLETELY INCENSED YOU SOLD ME THIS
MOTHERBOARD WITHOUT EVEN TELLING ME I WASN'T GOING TO GET WHAT I WAS
PAYING FOR. ****Why are you trying to portray yourself as the victim
here???????**** Rick, would you not worry too if you bought a near $400
computer peripheral and couldn't find the receipt at first? Then you
would have no proof that you bought it, and therefore could not file a
DISPUTE WITH THE CREDIT CARD COMPANY over such a dishonest, misleading,
and just plain sleazy business.
> This forum can judge LCS by our actions. I will refrain from publishing the obnoxious and rude email Mr.
> Hsu initially sent because it contains language unsuitable for this newsgroup.
Oh please... Rude you say! You were the one who said "S**t happens..."
when I contacted you of the problem. And don't pretend you care about
the suitability of material in this newsgroup. Both you and I know that
you would have sold the same P2L97S board to any of these readers in a
heartbeat, without telling them of the missing and opened items. And you
also told me "why don't you save us both some trouble and call Asus."
SINCE WHEN IS IT "TROUBLE" TO HELP OUT YOUR OWN CUSTOMERS? You and I
both know what you said, don't deny it Rick Lindsay.
>Given the nature of the
> communications from Mr. Hsu over this issue, I have not doubt that he has >had many bad experiences
> dealing with other people and companies
Interesting statement. I agree the key word is "COMMUNICATIONS". You
should have told me (ok, since you like "communications") - communicated
to me you were selling me a P2L97S without the required CD, driver
software, and Manual for goodness sake. HOW IN GOD'S NAME DO YOU EXPECT
ONE TO USE IT??? Then I could have said "No thanks, I'll buy a complete
set somewhere else" (and for a better price). You should have also told
me the box was already opened because there was no shrink wrap, as Jose
at Asus told me all products are, and the static bag was opened too. And
no, I have not "had many bad experiences dealing with other people and
companies," just YOU. I'm in college earning dual degrees in Computer
Science and English. Plain and simple, I have not DEALT with many
computer companies in the past in itself. Given your stated pretentious
"doubts," I "doubt" you truly have any sincerity, and I don't "doubt"
that you present yourself in ways which will help fatten your pocket.
> Thanks Fred.
Yes, I'm sure you are thankful Rick Lindsay, for duping me out of $391
for an item which should have been sent back to ASUS in the first place.
In article <baqezakao...@jumpnet.com>,
"Lindsay Computer Systems" <.l...@jumpnet.com> wrote:
>
> Two sides to every story. Travel this weekend prevents me from properly responding.
************ AN ENTIRE, COMPLETE RECORD OF COMMUNICATION BETWEEN LCS AND
I*****************************
******************(I Sent)***********************
Wed. 9/3/97 1:10 PM
The manual for the P2L97S is not online.
Please send me ASAP a copy of the manual if you can. Please contact your
distribuotor or something. This is very, very suspicious.
Fred
*****************(I Sent)***********************
Wed. 9/3/97 1:11 PM
I dearly hope that the board you sold me is not a trial board.
**************(Rick Lindsay Sent)****************
On Wed, 3 Sep 1997 13:11:05 -0700, Fred Hsu wrote:
>I dearly hope that the board you sold me is not a trial board.
Yours was the the only P2L97-S we have gotten from Asus in San Jose.
Rick Lindsay
http://www.jumpnet.com/~lcs/
Lindsay Computer Systems Austin, Texas Voice 512-719-5257
**************(I Replied)**************************
This is just wonderful. F**k. (no offense)
Can you please get ahold of Asus and get a manual to me? How did you
expect me originally to get this thing installed without a manual. You
didn't tell me from the start that I was getting no manual. Why? This
was not a very cheap board, I hope you can understand. I do not build
computers for a living, so I probably don't have your kind of no-manual
intuition. Please, for the love of god, get a manual to me as soon as
possible. I also can't afford to call you long distance all the time.
Sincerely,
Fred
----------
> From: LCS <l...@jumpnet.com>
> To: Peter Hsu <pet...@pacbell.net>
> Subject: Re: Also
> Date: Wednesday, September 03, 1997 2:09 PM
>
> On Wed, 3 Sep 1997 13:11:05 -0700, Peter Hsu wrote:
>
> >I dearly hope that the board you sold me is not a trial board.
>
> Yours was the the only P2L97-S we have gotten from Asus in San Jose.
>
>
****************(Rick Lindsay Sent)*************
On Wed, 3 Sep 1997 13:28:10 -0700, Peter Hsu wrote:
>This is just wonderful. F**k. (no offense)
Please save us both some hassle by contacting Asus in San Jose at
408-474-0567.
Rick Lindsay
http://www.jumpnet.com/~lcs/
Lindsay Computer Systems Austin, Texas Voice 512-719-5257
**************(I Replied)************************
On Wed, 3 Sep 1997 17:30:54 -0700, Fred Hsu wrote:
>Rick,
>
>I am sorry for the previous tone. I called Asus and this is all that they
>need you to do for them to send the CD and Manual, both of which are
>missing:
>
>1. Send an email to jo...@asus.com confirming that there was a missing CD
>and manual, and they will send me the stuff. Simple as that.
>
>Sincerely,
>
>Frederick Hsu
******(Rick Lindsay replied to Asus, cc to me)***********
Jose,
We sold this gentleman our first P2L97-S motherboard this week.
Unfortunately we have not had a chance to "play" with any of these new
boards. Mr. Hsu got the P2L97-S, but it did not have a manual or CD in
it's box. We have since checked all our P2L97 non-SCSI boards in our
stock, and they have the manual & CD disk.
Could you please send Mr. Hsu a P2L97-S manual and CD disk?
Sincerely,
Rick Lindsay
********(Rick Lindsay's final reply to me only)**********
Not to mention shit happens..... I replyed to your solution message,
adding jo...@asus.com to the distribution list for that piece of email.
What have you been able to do with your P2L97-S so far? I scanned
through the P2L97 manual today, and while a very nice manual, as normal
with Asus boards the manual is good for reference since 99% of whatt the
manual says is already silk-screened on the motherboard.
**************************************************************************************8
EVERYONE READING THIS, LIKE RICK LINDSAY, JUDGE LCS FOR YOURSELF. WOULD
YOU BUY FROM THEM?????
Mark Hahn
: guys for Scamsters who want to dupe you out of your money. At the bottom
Rick Linsay is not a "Scamster", no matter what else he his.
: 1. No driver and software CD 2. No manual 3. The bare P2L97-S in an
: ALREADY OPENED BOX AND ALREADY OPENED STATIC PROTECTION BAG. (The tape
: was already pre-folded back, and any kindergardener could see the stress
: marks). 4. The shipping box was not even extra-packed. No foam
: protection, just an Airborne express brown box the same dimensions as the
: Asus box.
you should thank him for verifying that the board worked. if the board's
supposed to come with cd and manual (probably), then tell him, don't whine
about it on the net. finally, MB's are not particularly delicate,
and don't necessarily need extra packing.
: When I emailed Rick Lindsay back to complain, he said "Oh well."....
: (what an a**hole)
get a grip, dude. shit happens; if he was unwilling to fix your
problem with the cd and manual, he'd deserve some blame. from
the sound of this post, you've got a whole load of logs on your
shoulder. somehow I doubt that your message was phrased to solve
the problem...
(no, I haven't bought from lcs. I think I exchanged email with him
once or twice, and thought he was OK.)
Antone Brown
In article <5uqrgs$4...@usenet.srv.cis.pitt.edu>,
ha...@neurocog.lrdc.pitt.edu says...
>
> Rick Linsay is not a "Scamster", no matter what else he his.
>
>
> (no, I haven't bought from lcs. I think I exchanged email with him
> once or twice, and thought he was OK.)
Just wondering-how do you make the conclusion above based on "exchanged
email"?
Antone Brown
ANBrown~@ix.netcom.com
Fred Hsu
In article <MPG.e7aaf1ba...@netnews.worldnet.att.net>,
Exactly, how DO YOU make such a conclusion when you yourself haven't done
business with Him?
Fred Hsu
I don't think you're understanding the primary reason why I'm mad.
Rick Lindsay didn't tell me that the Asus board was already opened, and
that HE knew there was a missing manual, CD. Yet he didn't tell me and
decided it was still OK to sell me the opened board for the full regular
price.
> you should thank him for verifying that the board worked. if the board's
> supposed to come with cd and manual (probably), then tell him, don't whine
> about it on the net. finally, MB's are not particularly delicate,
> and don't necessarily need extra packing.
Mark, no, I should not thank him because I called him and he said he had
"never fired up one of these boards yet". In other words, he opened the
box for no reason. Don't need extra packing? Ok, if computer
motherboards don't deserve extra packing, then what does???
> get a grip, dude. shit happens; if he was unwilling to fix your
> problem with the cd and manual, he'd deserve some blame. from
> the sound of this post, you've got a whole load of logs on your
> shoulder. somehow I doubt that your message was phrased to solve
> the problem...
>
Just read all the commuications between him and I. You can clearly see
that I asked him nicely to fix the problem, in other words, for him to
send me the missing manual and software CD. Let me remind you again, I
don't even know what was supposed to be included in my package without
even the manual hardware checklist he didn't include without warning me.
The problem will be solved once the CD and manual is sent to me from
Asus, and once I check out the hardware check list in the manual.
> (no, I haven't bought from lcs. I think I exchanged email with him
> once or twice, and thought he was OK.)
That's just wonderful he seems "OK" to you. Try to buy a P2L97S from
him. Then judge. The true mark of a good business is at the point of
sale.
In article <5uqrgs$4...@usenet.srv.cis.pitt.edu>,
ha...@neurocog.lrdc.pitt.edu (Mark Hahn) wrote:
>
> : guys for Scamsters who want to dupe you out of your money. At the bottom
>
> Rick Linsay is not a "Scamster", no matter what else he his.
>
> : 1. No driver and software CD 2. No manual 3. The bare P2L97-S in an
> : ALREADY OPENED BOX AND ALREADY OPENED STATIC PROTECTION BAG. (The tape
> : was already pre-folded back, and any kindergardener could see the stress
> : marks). 4. The shipping box was not even extra-packed. No foam
> : protection, just an Airborne express brown box the same dimensions as the
> : Asus box.
>
> you should thank him for verifying that the board worked. if the board's
> supposed to come with cd and manual (probably), then tell him, don't whine
> about it on the net. finally, MB's are not particularly delicate,
> and don't necessarily need extra packing.
>
> : When I emailed Rick Lindsay back to complain, he said "Oh well."....
> : (what an a**hole)
>
> get a grip, dude. shit happens; if he was unwilling to fix your
> problem with the cd and manual, he'd deserve some blame. from
> the sound of this post, you've got a whole load of logs on your
> shoulder. somehow I doubt that your message was phrased to solve
> the problem...
>
> (no, I haven't bought from lcs. I think I exchanged email with him
> once or twice, and thought he was OK.)
-------------------==== Posted via Deja News ====-----------------------
Fred Hsu
In article <5uq0n4$4...@camel12.mindspring.com>,
houl...@mindspring.com (Jerry Houlihan) wrote:
>
> In article <baqezakao...@jumpnet.com>, "Lindsay Computer Systems" <.l...@jumpnet.com> wrote:
> >Two sides to every story. Travel this weekend prevents me from properly
> > responding.
> >Sunday I will post the email I sent to Asus in San Jose requesting that they
>
> is not an adequate response to an angry or upset customer. Your excuse that
> you were travelling doesn't seem very good.
>
> When customers pay good money for products, they usually expect to get brand
> new sealed boxes with all the trimmings. I would go ballistic if I paid
> retail for a used mboard. It's not good business to do pawn off returned
> goods without telling your customer ahead of time.
>
> I suggest you hurry up and post your version of events so that I and others
> won't think twice about buying stuff from you. I was considering getting a
> T2P4 and P200MMX from you soon.
>
> Jerry
I agree, I also want Rick to post his version of events, so that I can
see if it deviates from the complete and accurate description of events I
posted already. No matter how he may detract from the truth, nothing,
and I mean NOTHING he can say can disprove the fact that he knowingly and
voluntarily sold me for full price an opened ASUS P2L97S (for no reason
too, since he told me he never tested one), with no manual, no hardware
checklist, no driver and software CD, all without telling me and
dishonestly making me believe I was buying a factory sealed, complete
package.
Fred
W.J. Ernst
Hmmm...I've never received a hardware checklist with all of
the Asus motherboards I've purchased - these were factory
sealed boards. Well, if you call a piece of scotch tape on the
end of the anti-static bag 'factory sealing'. Also, the packing
material in the box has always only been a single layer of
bubble wrap or a thick foam pad on the bottom inside of the box.
I do hope that you get your CD-Rom. However, I think some of
your other expectations are ridiculous.
Fred Hsu <fw...@ucla.edu> wrote in article
<8735649...@dejanews.com>...
John D Groenveld
This must be quite embarrassing to have turned a situation where the
you clearly had a valid complaint into a situation where you appear to
be a belligerent, uninformed customer.
A quick search of Dejanews, the same site from which you posted this
message, would reveal that Rick isn't known for rock-bottom prices,
he's known for his knowledgeable, helpful service especially for
ASUS products. Had you not lost your "cool" I'm sure you would have
reached a fast and reasonable solution with him.
So the moral here is never lose your cool and always research
your seller.
In article <8734761...@dejanews.com>,
Fred Hsu <Fred...@notes.toyota.com> wrote:
>********************* ATTENTION ***********************
>
>This is a message from a fellow Asus buyer who is looking out for you
>guys for Scamsters who want to dupe you out of your money. At the bottom
>of this are sites where you CAN find the P2L97 series for GOOD PRICES!
>
>Do not buy the new Asus P2L97 series motherboards (probably any other
>board for that matter) from Rick Lindsay of Lindsay Computer Systems:
>
> http://www.jumpnet.com/~lcs
>
>I warn you. I bought a P2L97-S from him on 9/2/97 and he sent me the
>following without even telling me:
>
>1. No driver and software CD 2. No manual 3. The bare P2L97-S in an
>ALREADY OPENED BOX AND ALREADY OPENED STATIC PROTECTION BAG. (The tape
>was already pre-folded back, and any kindergardener could see the stress
>marks). 4. The shipping box was not even extra-packed. No foam
>protection, just an Airborne express brown box the same dimensions as the
>Asus box.
>
>***IF YOU'RE LOOKING FOR A BETTER DEAL, I'VE ALREADY DONE SOME SHOPPING
>AROUND AND HERE ARE A FEW STORES THAT SELL THE P2L97 SERIS BOARDS AT MUCH
>LOWER PRICES THAN RICK LINDSAY:
>
>http://www.baber.com/baber/products/motherbd.htm
>
>http://www.mparam.com/ (in Canada, but the prices ROCK! ($328 for the
>P2L97S USD. The boards might not be listed yet since the P2L97 series
>are new. And the guy there was super nice and helpful.)
>
>Also, goto http://www.asus.com and check out the US resellers list and
>email the many stores. I got a reply within 24hours for most. I emailed
>most, and most said they already got the P2L97 series this week. One
>place sold the P2L97S for $349, which is a bargain compared to Rick
>Lindsay's rip off $379, and you don't even get what you pay for from Rick
>Lindsay.
>
>When I emailed Rick Lindsay back to complain, he said "Oh well."....
>(what an a**hole)
>
>
>Sincerely,
>
>Fred
Scott McDonald
Fred Hsu <fw...@ucla.edu> wrote:
>Fred
>
>-------------------==== Posted via Deja News ====-----------------------
> http://www.dejanews.com/ Search, Read, Post to Usenet
I have had several dealings with Rick Lindsay, and found him to be an
honest individual. In my case, I ASKED him to fire up my motherboard
and run it with my CPU (that I was also buying from him) to ensure
that all systems were "go" and I was recieving a setup that would run
properly once I installed it in my new computer (that I built
primarily with materials bought from Rick). He also tested my ram
chips and video board before shipping them to me from Texas. In my
case, this was preferable. All I did was add my (existing) hard disk
drive and SCSI controller. I don't know if Rick pre-tested this
motherboard or not, but I would certainly give him the benefit of the
doubt. I also know that if there is some problem, he will resolve it
in a satisfactory manner. At least, anything I ever asked of him, he
was fair with me on. Rick has been in business for some time, and is
available by telephone as well as e-mail. If the guy was on vacation
for a few days, well, it would seem only right to give him an
opportunity to square things. Was this new mobo defective? Or just
missing the manual and drivers? I wouldn't be surprised if they
didn't at least inspect the mobos before shipping to customers. If
for no other reason than to ensure the board wasn't cracked in half
during shipment to Rick from Asus.
Regards,
Scott McDonald Forte Agent 1.5/32.451
___________________________________________________________________________
email: m...@community.net (c) 1997 - All rights reserved
Advice given is without warranty and recipient assumes all risks.
___________________________________________________________________________
.
AM & CD DeLuca
I might be wrong here (but I'm not!)
If you pay for a new board you should expect a new, factory sealed board, complete. The
"checklist" with ASUS boards is in the front of every manual; it lists what is in the box
and then says, paraphrasing "if you didn't get it all ,send it back to the vendor".
As for LCS, they're kind of on the dickwad side of the equation IMHO. When I bought a new
MB/processor/case and Ram from LCS I ordered a copy of WIN95 and I asked for OSR2.1. I
got an opened copy of OSR2.0, and when I inquired about why the opened software and the
availability of a patch for USB support I was ignored. (Obviously because by then he had
my money)
Mr. Lindsay and Co. seem to have a rather exalted opinion of themselves that (in their
minds) excuses their departure from strictly above-board business practices. I gave them
a shot, but they've seen the last of me.
BTW: my next transaction was with ESC Technologies, and they seem to have a little more
integrity.
On 6 Sep 1997 05:59:56 GMT, ha...@neurocog.lrdc.pitt.edu (Mark Hahn) wrote:
>: guys for Scamsters who want to dupe you out of your money. At the bottom
>
>Rick Linsay is not a "Scamster", no matter what else he his.
>
>: 1. No driver and software CD 2. No manual 3. The bare P2L97-S in an
>: ALREADY OPENED BOX AND ALREADY OPENED STATIC PROTECTION BAG. (The tape
>: was already pre-folded back, and any kindergardener could see the stress
>: marks). 4. The shipping box was not even extra-packed. No foam
>: protection, just an Airborne express brown box the same dimensions as the
>: Asus box.
>
>you should thank him for verifying that the board worked. if the board's
>supposed to come with cd and manual (probably), then tell him, don't whine
>about it on the net. finally, MB's are not particularly delicate,
>and don't necessarily need extra packing.
>
>: When I emailed Rick Lindsay back to complain, he said "Oh well."....
>: (what an a**hole)
>
Steven M
On Sat, 06 Sep 1997 12:01:47 -0600, Fred Hsu <fw...@ucla.edu> wrote:
>|I don't think you're understanding the primary reason why I'm mad.
>|
SNIP
ok so you're upset, send it back.
It looks like Lindsay was directing you to the ASUS site to save you
some waiting time. Isn't that why we all come to these newsgroups? To
NOT read the manuals or wait for tech service?
I can tell you as a repest LCS customer that the staff there has
suffered thru my questions, problems, etc and always came up with an
answer.
steve
Frank
Fred Hsu <fw...@ucla.edu> wrote in article
>
> In article <5uq0n4$4...@camel12.mindspring.com>,
> houl...@mindspring.com (Jerry Houlihan) wrote:
> >
> > In article <baqezakao...@jumpnet.com>, "Lindsay Computer Systems"
<.l...@jumpnet.com> wrote:
> > When customers pay good money for products, they usually expect to get
brand
> > new sealed boxes with all the trimmings. I would go ballistic if I
paid
> > retail for a used mboard. It's not good business to do pawn off
returned
> > goods without telling your customer ahead of time.
> >
> and I mean NOTHING he can say can disprove the fact that he knowingly and
> voluntarily sold me for full price an opened ASUS P2L97S (for no reason
> too, since he told me he never tested one), with no manual, no hardware
> checklist, no driver and software CD, all without telling me and
> dishonestly making me believe I was buying a factory sealed, complete
> package.
Speaking of the factory sealing:
I had to send my motherboard (brand X) to the factory for replacement. When
they shipped back the new mobo, it didn't have anything with it. No
manuals, no cables. And yes, the antistatic pack was open.
However, I didn't start to whine about it in public. Instead I contacted
the factory and they did send me the missing parts. As for the mobo, it
worked fine, so I didn't have to do anything but wait for the missing
stuff.
Frank
Simon Karpen
I've done a bit of business with LCS (work, not personal), and
Rick and Donovan have always been honest and helpful. I'd recommend
them to anybody. I'm glad that they test products before shipping
(especially new ones), and it's not their fault that Asus shipped
them incomplete PL297 sets (i.e. no manual or CD), not that i've
needed the manual for any Asus parts before. (and what's on the CD
anyway? then again, i use Linux, so driver disks and such
tend to be free blank floppies)
--
Simon Karpen
kar...@rpi.edu s...@acm.rpi.edu s...@wormhole.stu.rpi.edu
"Fixing Unix is easier than living with NT."
--Larry McVoy
Mark Hahn
: Rick Lindsay didn't tell me that the Asus board was already opened, and
: that HE knew there was a missing manual, CD. Yet he didn't tell me and
: decided it was still OK to sell me the opened board for the full regular
: price.
get a grip. price is proportional to perfection. no net-vendor
has the resources to do everything on a silver platter. if you want
that, buy IBM.
: > you should thank him for verifying that the board worked. if the board's
: > supposed to come with cd and manual (probably), then tell him, don't whine
: > about it on the net. finally, MB's are not particularly delicate,
: > and don't necessarily need extra packing.
: Mark, no, I should not thank him because I called him and he said he had
: "never fired up one of these boards yet". In other words, he opened the
: box for no reason. Don't need extra packing? Ok, if computer
: motherboards don't deserve extra packing, then what does???
disks, possibly power supplies. motherboards, assuming they don't
have a cpu in the socket, no simms installed, are NOT delicate.
Antone Brown
In article <01bcbb07$232dcaa0$3714...@frank.clinet.fi>, fr...@clinet.fi
says...
> However, I didn't start to whine about it in public. Instead I contacted
> the factory and they did send me the missing parts. As for the mobo, it
> worked fine, so I didn't have to do anything but wait for the missing
> stuff.
>
> Frank
considering placing an order with Rick, but will wait to see how this is
resolved. A vendor knowingly shipping an incomplete order is inexcusable
and I would greatly appreciate anyone posting that experience to preclude
my having the same one.
Fred Hsu
> If you pay for a new board you should expect a new, factory sealed board, complete. The
> "checklist" with ASUS boards is in the front of every manual; it lists what is in the box
> and then says, paraphrasing "if you didn't get it all ,send it back to the vendor".
Yeah, and I would have returned it for a full refund, if only their
return policy didn't require an outrageous 15% restocking fee, which I
have a feeling a guy like this wouldn't waived.. And I certainly don't
want to exchange with him - for God's sake no. He'd just send me another
opened mobo with who knows what's missing the next time. Let's see, I
paid about $390, and 15% is almost $60. I'd actually be doing him a
favor. Heck no.
I also gave them a shot, and they also have seen the last of me. I read
through some of these postings of people who have had ok dealings with
Rick Lindsay, and some of those even try to defend him and his business.
Ok, so some of you might have had a satisfactory dealing with him. Well
then good for you, I'm happy for you all.
But there ARE others which haven't, and more than just a few it seems.
And like I said, the true mark of the quality and integrity of such a
business is measured at the point of sale, not by arguing the ratio of
satisfied vs. dissatisfied customers. If you saw this store in an ad and
knew there were dissatisfied customers, it's clear that they are not
dedicated 100% to customer satisfaction and support. And so would you buy
from them? And with the number of computer stores out there these days,
there are many that ARE sincere and sell nothing but unquestionably
quality items.
Though I sound verbose and maybe even too concerned with this matter - I
DON'T REALLY GIVE A SHIT.
I was misled, essentially lied to, and not given what I paid for. Simple
as that. For those of you who don't give a damn about an immensely
unsatisfied customer or two and would buy from Lindsay Computer Systems
again, go ahead....but don't say I didn't warn you.
In article <3412b627...@news.neosoft.com>,
cdde...@neosoft.com (AM & CD DeLuca) wrote:
>
> I might be wrong here (but I'm not!)
>
> If you pay for a new board you should expect a new, factory sealed board, complete. The
> "checklist" with ASUS boards is in the front of every manual; it lists what is in the box
> and then says, paraphrasing "if you didn't get it all ,send it back to the vendor".
>
> As for LCS, they're kind of on the dickwad side of the equation IMHO. When I bought a new
> MB/processor/case and Ram from LCS I ordered a copy of WIN95 and I asked for OSR2.1. I
> got an opened copy of OSR2.0, and when I inquired about why the opened software and the
> availability of a patch for USB support I was ignored. (Obviously because by then he had
> my money)
>
> Mr. Lindsay and Co. seem to have a rather exalted opinion of themselves that (in their
> minds) excuses their departure from strictly above-board business practices. I gave them
> a shot, but they've seen the last of me.
>
> BTW: my next transaction was with ESC Technologies, and they seem to have a little more
> integrity.
>
> On 6 Sep 1997 05:59:56 GMT, ha...@neurocog.lrdc.pitt.edu (Mark Hahn) wrote:
>
> >: guys for Scamsters who want to dupe you out of your money. At the bottom
> >
> >Rick Linsay is not a "Scamster", no matter what else he his.
> >
> >: 1. No driver and software CD 2. No manual 3. The bare P2L97-S in an
> >: ALREADY OPENED BOX AND ALREADY OPENED STATIC PROTECTION BAG. (The tape
> >: was already pre-folded back, and any kindergardener could see the stress
> >: marks). 4. The shipping box was not even extra-packed. No foam
> >: protection, just an Airborne express brown box the same dimensions as the
> >: Asus box.
> >
> >you should thank him for verifying that the board worked. if the board's
> >supposed to come with cd and manual (probably), then tell him, don't whine
> >about it on the net. finally, MB's are not particularly delicate,
> >and don't necessarily need extra packing.
> >
> >: When I emailed Rick Lindsay back to complain, he said "Oh well."....
> >: (what an a**hole)
> >
> >get a grip, dude. shit happens; if he was unwilling to fix your
> >problem with the cd and manual, he'd deserve some blame. from
> >the sound of this post, you've got a whole load of logs on your
> >shoulder. somehow I doubt that your message was phrased to solve
> >the problem...
> >
> >(no, I haven't bought from lcs. I think I exchanged email with him
> >once or twice, and thought he was OK.)
-------------------==== Posted via Deja News ====-----------------------
Robert Curtner
Fred Hsu <Fred...@notes.toyota.com> wrote:
>
>1. No driver and software CD 2. No manual 3. The bare P2L97-S in an
>ALREADY OPENED BOX AND ALREADY OPENED STATIC PROTECTION BAG. (The tape
>was already pre-folded back, and any kindergardener could see the stress
>marks). 4. The shipping box was not even extra-packed. No foam
>protection, just an Airborne express brown box the same dimensions as the
>Asus box.
Sorry. But it seems like a minor oversight and not a plot to screw you over. I have purchased over ten Asus motherboards from LCS over the past 12 months or so and have always felt that things were handeled in a professional manner. Yes, I think that almost every board I have purhased was opened. I also have noted that the date was set correctly and the time was correct except for the correction necessary for being in a different time zone. I never asked but always had the feeling that things were checked one last time before they went out. I have had no problems with the packaging and shipping. The packing from Asus is in foam and the box from AirBorne is robust; no problems here. Again, I think it was an oversight and not an intentional attempt to cheat you in any way.
In that I have recommended them to my friends, I have given LCS my strongest endorsement.
Bob Curtner
Note:
In an attempt to foil the spammers I have added extra stuff
to my address. In order to send mail to me you will need
to remove the "extrastuff" from the address in the header.
Goober
I may be going off tangent but many of the dealers that I buy from open the
box and static bag to affix their company ID sticker. Although I've never
purchased from Rick, I've exchanged e-mail with him and he appears to be an
"up and up" guy. Perhaps Rick opened the bag to put their little
identification sticker on it. This would definitely concur with his statement
that he's never fired the board up.
Regards,
Dan
Scott Hess
In article <3412b627...@news.neosoft.com>,
cdde...@neosoft.com (AM & CD DeLuca) writes:
BTW: my next transaction was with ESC Technologies, and they seem
to have a little more integrity.
I was lucky. My _first_ transaction was with ESC. As was my next
one, and so far as I'm concerned, all of my future transactions (at
least on those things they sell). Both boards arrived outside of
their boxes (they were installed in the accompanying case :-), and
they handled a UPS-damaged case very well (they shipped it out, and
had UPS come pick up the damaged one later, no credit card charges or
anything).
Later,
--
scott hess <sc...@doubleu.com> (606) 578-0412 http://www.doubleu.com/
<Favorite unused computer book title: The Demystified Idiots Guide
to the Zen of Dummies in a Nutshell in Seven Days, Unleashed>
Rick Lindsay
On Fri, 05 Sep 97 16:01:39 -0600, Lindsay Computer Systems wrote:
:>Two sides to every story. Travel this weekend prevents me from properly responding.
:>Sunday I will post the email I sent to Asus in San Jose requesting that they send Mr. Hsu the missing
:>manual and CD.
:>
:>This forum can judge LCS by our actions. I will refrain from publishing the obnoxious and rude email Mr.
:>Hsu initially sent because it contains language unsuitable for this newsgroup. Given the nature of the
:>communications from Mr. Hsu over this issue, I have not doubt that he has had many bad experiences
:>dealing with other people and companies. Not only did he go ballistic because he could not find his credit
:>card receipt that his brother had left on the shipping box, but he cannot effectively communicate his
:>problems without being rude.
:>
:>Thanks Fred.
:>
:>
:>Rick Lindsay, Lindsay Computer Systems, http://www.jump.net/~lcs
:>Austin, Texas. 512-719-5257. Asus based systems, Asus Products.
:> Advanced Systems.
:> This message is SHAREWARE, please register...
:>
:>
:>
Here is the resolution we performed att Mr. Hsu's request, a few hours before his tantrums in this newsgroup.
On Wed, 03 Sep 97 20:25:10 -0600, Lindsay Computer Systems wrote:
>Jose,
>
>We sold this gentleman our first P2L97-S motherboard this week. Unfortunately we have not had a chance
>to "play" with any of these new boards. Mr. Hsu got the P2L97-S, but it did not have a manual or CD in it's
>box. We have since checked all our P2L97 non-SCSI boards in our stock, and they have the manual & CD
>disk.
>
>Could you please send Mr. Hsu a P2L97-S manual and CD disk?
>
>Sincerely,
>
>
>Rick Lindsay
>
>
>On Wed, 3 Sep 1997 17:30:54 -0700, Peter Hsu wrote:
>
>>Rick,
>>
>>I am sorry for the previous tone. I called Asus and this is all that they
>>need you to do for them to send the CD and Manual, both of which are
>>missing:
>>
>>1. Send an email to jo...@asus.com confirming that there was a missing CD
>>and manual, and they will send me the stuff. Simple as that.
>>
>>Sincerely,
>>
>>Frederick Hsu
>>5514 Laurette Street
>>Torrance, CA 90503-6223
>>
>>310-543-2042
>>
>
>
Rick Lindsay, Lindsay Computer Systems, http://www.jumpnet.com/~lcs
Rick Lindsay
On Sun, 07 Sep 1997 03:43:52 GMT, Goober wrote:
:>Perhaps Rick opened the bag to put their little
:>identification sticker on it.
We do not put stickers on motherboards. Mr. Hsu waited until the last possible moment to order his P2L97-S,
and the Airborne driver waited while we packed his board. At best we confirmed his P2L97-S was in fact a
P2L97-S board before shipment.
Rick Lindsay
On Fri, 05 Sep 1997 22:22:01 GMT, Jerry Houlihan wrote:
:>I don't know your side of the story Rick, but it seems to me that "Oh well..."
:>is not an adequate response to an angry or upset customer. Your excuse that
:>you were travelling doesn't seem very good.
Considering that his post was not read by us until about 5pm on Friday afternoon...
Rick Lindsay
On Sat, 06 Sep 1997 20:07:53 GMT, AM & CD DeLuca wrote:
:>As for LCS, they're kind of on the dickwad side of the equation IMHO. When I bought a new
:>MB/processor/case and Ram from LCS I ordered a copy of WIN95 and I asked for OSR2.1. I
:>got an opened copy of OSR2.0, and when I inquired about why the opened software and the
:>availability of a patch for USB support I was ignored. (Obviously because by then he had
:>my money)
First all OEM Windows 95 is marked as OSR2, nowhere that we have seen is OEM Windows acknowledged
by Microsoft as OSR2.1, even though it is oftten time refered to as revision 2.1, it is labeled by Microsoft as 2.
Second. The OEM windows packages do not fit inside the T-10 case you ordered, which is why we break the
shrinkwrap in them in order to secure them into the 5.25" bay of the T-10 case.
Third. No USB patch cables exist, and we have no unanswered email from you.
J.M. Capozzi
Guys,
Deep breath..relax...comtemplate your navel or something.
Motherboards aren't vestal virgins. Opening the box has not soiled the
board.
I typically look in every motherboard box I recieve to assure myself that
the cables, manuals, etc are included. Often times, I open the static bag
to check out the board revision number, do a quick visual inspection to make
sure things like the SIMM/DIMM sockets are not broken, there are clips on
the CPU socket for fan mounting, etc. If it's a product that's NEW to me, I
check it out. Human nature, and does not detract from the value of the
board.
Rick Lindsay or whoever packed and shipped your order, made a mistake. I
don't know what world you are living in, but in the one that the rest of us
reside, mistakes happen. No malicious intent here, no scamming, just a
mistake.
This is going to be construed as a flame, and guess what? It is. Your
manner in addressing this problem, and your expectations, warrant it.
You sir, are an anal retentive fool. Get a life, get a new vendor if that
makes your rectum less puckered, and get over it. Or start a new newsgroup.
I'd suggest something like alt.comp.whiny.bastards.
Fred Hsu wrote in article <8735649...@dejanews.com>...
>
>I don't think you're understanding the primary reason why I'm mad.
>
>Rick Lindsay didn't tell me that the Asus board was already opened, and
>that HE knew there was a missing manual, CD. Yet he didn't tell me and
>decided it was still OK to sell me the opened board for the full regular
>price.
>
Usenet
Jerry Houlihan
In article <planinwiwmo...@jumpnet.com>, "Rick Lindsay" <.lcs.@jumpnet.com.remove.the.extra....> wrote:
>:>I don't know your side of the story Rick, but it seems to me that "Oh
> well..." is not an adequate response to an angry or upset customer. Your excuse that
>:>you were travelling doesn't seem very good.
>Considering that his post was not read by us until about 5pm on Friday
> afternoon...
Oh, so it was late on Friday.....in that case a curt, rude reply was called
for.
What everyone seems to be missing here is that Rick is the guy in business
here. When you go into business you have a responsibility to handle customer
complaints in a quick and efficient manner.....even if your customer is an
obnoxious pisswad. If you can't do that then get out of the business or
expect angry customers.
When Mr. Hsu emailed about the opened box Rick replied, and keeps
mentioning: "We sold this gentleman our first P2L97-S motherboard this week.
Unfortunately we have not had a chance to "play" with any of these new
boards."
What does this mean Rick? Is this your roundabout way of telling Mr. Hsu that
you didn't open and play with his motherboard?
Another thing that I find amazing is that you seem to be opening everyone's
product. Why not just ship them in the sealed boxes as you get them?
It's very important for many people to get unopened boxes. I don't want
anyone touching or fooling with my motherboard before I get it. An opened
box or shrinkwrap usually means you are getting a returned item. Why would
anyone want to pay retail for an item that another buyer rejected? If you are
opening boxes to install RAM or something then fine....but ask the customer
first and inform them that you will be installing it for them, etc.
I really think you could have handled this thing better. All you had to do is
say I'm sorry you didn't get the manual and CD Fred. I'll contact ASUS
and have them shipped out immediately. OR I'll take a CD and Manual from
stock and have it shipped right away.
Then you give your customer a reasonable explaination as to why the box was
opened. He has a right to know and the right to a full refund or exchange if
you can't explain.
Then I think you would have had one more happy customer that could vouch for
your good business practices instead of an angry speaky wheel that gets
noticed.
Instead, the tone of your emails suggested that Fred was overreacting and
burdonsome an that it was his responsibility to handle the situation.
Most of us know how dissappointing it can be when you order something and
it arrives incomplete just when you were all geared up and excited about
your new toy.
I realize that there are many people here on Usenet that have ordered from you
and have received great service and cannot say enough good things about you,
etc. Those people may have been luckey. The best way to pick a good,
trustworthy, reliable business from the hoards of scammers, is to watch and
see how they handle the deals that have gone wrong.
Jerry
abuse...@cyberpromo.com
Relentless wrote:
> On Fri, 05 Sep 1997 22:22:01 GMT, houl...@mindspring.com (Jerry
> Houlihan) wrote:
>
> >I don't know your side of the story Rick, but it seems to me that "Oh well..."
> >is not an adequate response to an angry or upset customer. Your excuse that
> >you were travelling doesn't seem very good.
> >
> >When customers pay good money for products, they usually expect to get brand
> >new sealed boxes with all the trimmings. I would go ballistic if I paid
> >retail for a used mboard. It's not good business to do pawn off returned
> >goods without telling your customer ahead of time.
>
> Ever heard of a dealer testing a product before shipping it out to
> make sure it won't be DOA? I don't know about you, but I would
> appreciate that kind of service.
The confusion appears to stem from Rick stating that the board was "not"tested. If not, why was it
open? As a sometimes buyer from Fry's, I'm pretty
sensative to getting used goods.
Unless I was told a unithad been tested, I'd make the normal assumption that
I was getting a return.
Again, this is the only complaint I've ever heard regarding Rick.
>I suggest you hurry up and post your version of events so that I and others
> >won't think twice about buying stuff from you. I was considering getting a
> >T2P4 and P200MMX from you soon.
> >
> >Jerry
>
> Not having dealt with Rick personally, except the heatsink I purchased
> from him, I don't think you should hesitate to buy from him.
--
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
Anti-Harvest tactic #6 is running.
REMOVE the POP from f...@sj.biggerPOP.net
Fred, woozy as a Kennedy on Friday night.
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
abuse...@cyberpromo.com
Mark Hahn wrote:
> : Rick Lindsay didn't tell me that the Asus board was already opened, and
> : that HE knew there was a missing manual, CD. Yet he didn't tell me and
> : decided it was still OK to sell me the opened board for the full regular
> : price.
>
> get a grip. price is proportional to perfection. no net-vendor
> has the resources to do everything on a silver platter. if you want
> that, buy IBM.
>
> : > you should thank him for verifying that the board worked. if the board's
> : > supposed to come with cd and manual (probably), then tell him, don't whine
> : > about it on the net. finally, MB's are not particularly delicate,
> : > and don't necessarily need extra packing.
>
> : Mark, no, I should not thank him because I called him and he said he had
> : "never fired up one of these boards yet". In other words, he opened the
> : box for no reason. Don't need extra packing? Ok, if computer
> : motherboards don't deserve extra packing, then what does???
>
> disks, possibly power supplies. motherboards, assuming they don't
> have a cpu in the socket, no simms installed, are NOT delicate.
Time out.
For my time here, I've found Rick very helpful, and approachable.
I don't know why he would have knowingly sent a board that had been opened,
with a manual and drivers missing.
I do know however, that for several hundred $$, I'd be a bit peeved.
Some of this might have been avoidable, depending on the initial tone of the
buyer. Howeverm be that as it may, no matter the tone, "the customer is always
right". Did Rick even say he was sorry for the "mix up"?
Many times issues can be defused by simply saying that.
If I were a prominent seller in the group, I'd certainly make every effort
to satisfy a customer. Otherwise, you face getting a bad rep.
Just my 02 cents.
Fred
AM & CD DeLuca
On Sun, 07 Sep 97 00:42:43 -0600, "Rick Lindsay" <.lcs.@jumpnet.com.remove.the.extra....>
wrote:
>On Sat, 06 Sep 1997 20:07:53 GMT, AM & CD DeLuca wrote:
>
>:>As for LCS, they're kind of on the dickwad side of the equation IMHO. When I bought a new
>:>MB/processor/case and Ram from LCS I ordered a copy of WIN95 and I asked for OSR2.1. I
>:>got an opened copy of OSR2.0, and when I inquired about why the opened software and the
>:>availability of a patch for USB support I was ignored. (Obviously because by then he had
>:>my money)
>
>First all OEM Windows 95 is marked as OSR2, nowhere that we have seen is OEM Windows acknowledged
>by Microsoft as OSR2.1, even though it is oftten time refered to as revision 2.1, it is labeled by Microsoft as 2.
>
Shit ,that's funny. Then maybe somebody better tell Microsoft to pull this off the OEM
site
Microsoft OEM - Software Vault
Abstract: Universal Serial Bus support Preinstallation Microsoft Windows 95 OEM Service
Release 2.1 (OSR 2.1) is a supplement to the Microsoft Windows 95 operating system to
support USB Camera Class devices. It is an add-on that is designed to work only with OSR2,
the current release of the product.
>Second. The OEM windows packages do not fit inside the T-10 case you ordered, which is why we break the
>shrinkwrap in them in order to secure them into the 5.25" bay of the T-10 case.
Shit. Guess I fucked up again. Thats why I found it half-taped to the removable
cross-brace, the other half resting against a smashed over pin header. Must have
migrated from the bay and re-attached itself. Of course, the shrink-wrapped pachage *is*
about .060 inches larger than the documentation - I can easily see where removing the
shrink wrap made all the difference.
>
>Third. No USB patch cables exist, and we have no unanswered email from you.
>
Damn, am I stupid. I thought those two extra holes on the back of the TX-97X board *were*
the USB ports. Oh, wait a minute. I didn't ask for a "patch cable", I asked for a "Patch
driver". Close though. And no, you did not respond to my request until now (although you
obviously read it).
I MUST APOLOGIZE: RICK LINDSAY IS NOT A DICKWAD. HE IS MOST EMPHATICALLY A FUCKWIT!!!
AM & CD DeLuca
Rick Lindsay
On Mon, 08 Sep 1997 00:09:54 GMT, AM & CD DeLuca wrote:
:>Shit ,that's funny. Then maybe somebody better tell Microsoft to pull this off the OEM
:>site
Microsoft still does not mark the packages as OSR2.1. Examine the file dates on the OEM '95 cd-rom
diskette.
The USB driver will be included with your first, and probably all, USB devices available when you open the
packages. There is a USB driver available from some web sites, I d'loaded an HP USB driver somewhere,
but since there are few USB devices yet available, and the few that are out appear to be pirated, we don't
provide any USB drivers.
Fred Hsu
> I MUST APOLOGIZE: RICK LINDSAY IS NOT A DICKWAD. HE IS MOST EMPHATICALLY A FUCKWIT!!!
I SECOND THAT. AND TO RICK: Nice try Rick, but nothing you say can
disprove the fact you opened the motherboard you sent me for no reason.
YOU SAID YOURSELF YOU DIDN'T TEST IT! That among other things fucked up
with the P2L97S you sent me.
In article <34133a4c...@news.neosoft.com>,
cdde...@neosoft.com (AM & CD DeLuca) wrote:
>
> On Sun, 07 Sep 97 00:42:43 -0600, "Rick Lindsay" <.lcs.@jumpnet.com.remove.the.extra....>
> wrote:
>
> >On Sat, 06 Sep 1997 20:07:53 GMT, AM & CD DeLuca wrote:
> >
> >:>As for LCS, they're kind of on the dickwad side of the equation IMHO. When I bought a new
> >:>MB/processor/case and Ram from LCS I ordered a copy of WIN95 and I asked for OSR2.1. I
> >:>got an opened copy of OSR2.0, and when I inquired about why the opened software and the
> >:>availability of a patch for USB support I was ignored. (Obviously because by then he had
> >:>my money)
> >
> >First all OEM Windows 95 is marked as OSR2, nowhere that we have seen is OEM Windows acknowledged
> >by Microsoft as OSR2.1, even though it is oftten time refered to as revision 2.1, it is labeled by Microsoft as 2.
> >
>
> Shit ,that's funny. Then maybe somebody better tell Microsoft to pull this off the OEM
> site
>
> Microsoft OEM - Software Vault
> Abstract: Universal Serial Bus support Preinstallation Microsoft Windows 95 OEM Service
> Release 2.1 (OSR 2.1) is a supplement to the Microsoft Windows 95 operating system to
> support USB Camera Class devices. It is an add-on that is designed to work only with OSR2,
> the current release of the product.
>
> >Second. The OEM windows packages do not fit inside the T-10 case you ordered, which is why we break the
> >shrinkwrap in them in order to secure them into the 5.25" bay of the T-10 case.
>
> Shit. Guess I fucked up again. Thats why I found it half-taped to the removable
> cross-brace, the other half resting against a smashed over pin header. Must have
> migrated from the bay and re-attached itself. Of course, the shrink-wrapped pachage *is*
> about .060 inches larger than the documentation - I can easily see where removing the
> shrink wrap made all the difference.
> >
> >Third. No USB patch cables exist, and we have no unanswered email from you.
> >
> Damn, am I stupid. I thought those two extra holes on the back of the TX-97X board *were*
> the USB ports. Oh, wait a minute. I didn't ask for a "patch cable", I asked for a "Patch
> driver". Close though. And no, you did not respond to my request until now (although you
> obviously read it).
>
> I MUST APOLOGIZE: RICK LINDSAY IS NOT A DICKWAD. HE IS MOST EMPHATICALLY A FUCKWIT!!!
> >
> >
> >Rick Lindsay, Lindsay Computer Systems, http://www.jumpnet.com/~lcs
> >Austin, Texas. 512-719-5257. Asus based systems, Asus Products.
> > Advanced Systems.
> > This message is SHAREWARE, please register...
> >
> >
-------------------==== Posted via Deja News ====-----------------------
Fred Hsu
> disks, possibly power supplies. motherboards, assuming they don't
> have a cpu in the socket, no simms installed, are NOT delicate.
Oh how stupid of me. I wish I could have consulted you first oh great
Zen of Computer Peripherals.
In article <5ushmu$a...@usenet.srv.cis.pitt.edu>,
ha...@neurocog.lrdc.pitt.edu (Mark Hahn) wrote:
>
> : Rick Lindsay didn't tell me that the Asus board was already opened, and
> : that HE knew there was a missing manual, CD. Yet he didn't tell me and
> : decided it was still OK to sell me the opened board for the full regular
> : price.
>
> get a grip. price is proportional to perfection. no net-vendor
> has the resources to do everything on a silver platter. if you want
> that, buy IBM.
>
> : > you should thank him for verifying that the board worked. if the board's
> : > supposed to come with cd and manual (probably), then tell him, don't whine
> : > about it on the net. finally, MB's are not particularly delicate,
> : > and don't necessarily need extra packing.
>
> : Mark, no, I should not thank him because I called him and he said he had
> : "never fired up one of these boards yet". In other words, he opened the
> : box for no reason. Don't need extra packing? Ok, if computer
> : motherboards don't deserve extra packing, then what does???
>
> disks, possibly power supplies. motherboards, assuming they don't
> have a cpu in the socket, no simms installed, are NOT delicate.
Fred Hsu
No, Rick Lindsay didn't affix his ID sticker on the board. Like I said,
he opened the box for no reason.
In article <5ut7s6$8...@examiner.concentric.net>,
Goo...@concentric.net (Goober) wrote:
>
> I may be going off tangent but many of the dealers that I buy from open the
> box and static bag to affix their company ID sticker. Although I've never
> purchased from Rick, I've exchanged e-mail with him and he appears to be an
> "up and up" guy. Perhaps Rick opened the bag to put their little
> identification sticker on it. This would definitely concur with his statement
> that he's never fired the board up.
>
> Regards,
>
> Dan
>
-------------------==== Posted via Deja News ====-----------------------
Fred Hsu
> We do not put stickers on motherboards. Mr. Hsu waited until the last possible moment to order his P2L97-S,
THIS IS A BUNCH OF BULLSHIT RICK, AND YOU KNOW IT. I didn't not do any
"waiting". I certainly did not "wait until the last possible moment" to
order this motherboard. I don't see how I placed my order any different
than any other customer you'd have.
Rick, and why did you post my address online? You, sir, are a piece of
shit computer dealer. Don't ever contact me again.
In article <hmaqevgkcwq...@jumpnet.com>,
"Rick Lindsay" <.lcs.@jumpnet.com.remove.the.extra....> wrote:
>
> On Sun, 07 Sep 1997 03:43:52 GMT, Goober wrote:
>
> :>Perhaps Rick opened the bag to put their little
> :>identification sticker on it.
>
> We do not put stickers on motherboards. Mr. Hsu waited until the last possible moment to order his P2L97-S,
> and the Airborne driver waited while we packed his board. At best we confirmed his P2L97-S was in fact a
> P2L97-S board before shipment.
>
> Rick Lindsay, Lindsay Computer Systems, http://www.jumpnet.com/~lcs
> Austin, Texas. 512-719-5257. Asus based systems, Asus Products.
> Advanced Systems.
> This message is SHAREWARE, please register...
-------------------==== Posted via Deja News ====-----------------------
Dave
I wonder if this guy ever goes into a newsagents and picks up a
magazine, opens it to have a look and then puts it back again ?
Curiosity.
Dave
On Mon, 08 Sep 1997 14:51:19 -0600, Fred Hsu
<Fred...@notes.toyota.com> wrote:
>No, Rick Lindsay didn't affix his ID sticker on the board. Like I said,
>he opened the box for no reason.
>
>In article <5ut7s6$8...@examiner.concentric.net>,
> Goo...@concentric.net (Goober) wrote:
>>
>> I may be going off tangent but many of the dealers that I buy from open the
>> box and static bag to affix their company ID sticker. Although I've never
>> purchased from Rick, I've exchanged e-mail with him and he appears to be an
>> "up and up" guy. Perhaps Rick opened the bag to put their little
>> identification sticker on it. This would definitely concur with his statement
>> that he's never fired the board up.
>>
>> Regards,
>>
>> Dan
>>
>
Pankaj
I agree 100%.
The cost to satisfy our disgruntled friend is minimal. Perhaps $10 to
send to manual and CD.
Businesses are supposed to go out of their way to help the customer.
That way you get repeat business - and the best advertising - word of
mouth.
Remember - It takes years to build up good will, but a second to lose
it.
On Sun, 07 Sep 1997 18:59:14 GMT, houl...@mindspring.com (Jerry
Houlihan) wrote:
>In article <planinwiwmo...@jumpnet.com>, "Rick Lindsay" <.lcs.@jumpnet.com.remove.the.extra....> wrote:
>>:>I don't know your side of the story Rick, but it seems to me that "Oh
>> well..." is not an adequate response to an angry or upset customer. Your excuse that
>>:>you were travelling doesn't seem very good.
>
Toby
On Mon, 08 Sep 1997 14:52:10 -0600, Fred Hsu
<Fred...@notes.toyota.com> wrote:
I think you have to calm down, buddy.
Using the words such as FXXK and SXXT will not help you to solve the
problem. Yes, Rick has done something wrong, yet your rude behavior
makes us feel that he doesn't have to waste his time helping you.
Don
It seems to me that everybody has had their say. After four messages
from Fred Hsu it's more that just a little boring. Don't bother to
reply to this message because I won't ever see it. It just made my
kill filter list.
Don
On Mon, 08 Sep 1997 14:52:10 -0600, Fred Hsu
<Fred...@notes.toyota.com> wrote:
>
>> We do not put stickers on motherboards. Mr. Hsu waited until the last possible moment to order his P2L97-S,
>
>THIS IS A BUNCH OF BULLSHIT RICK, AND YOU KNOW IT. I didn't not do any
>"waiting". I certainly did not "wait until the last possible moment" to
>order this motherboard. I don't see how I placed my order any different
>than any other customer you'd have.
>
>Rick, and why did you post my address online? You, sir, are a piece of
>shit computer dealer. Don't ever contact me again.
>
>In article <hmaqevgkcwq...@jumpnet.com>,
> "Rick Lindsay" <.lcs.@jumpnet.com.remove.the.extra....> wrote:
>>
>> On Sun, 07 Sep 1997 03:43:52 GMT, Goober wrote:
>>
>> :>Perhaps Rick opened the bag to put their little
>> :>identification sticker on it.
>>
>> We do not put stickers on motherboards. Mr. Hsu waited until the last possible moment to order his P2L97-S,
>> and the Airborne driver waited while we packed his board. At best we confirmed his P2L97-S was in fact a
>> P2L97-S board before shipment.
>>
>> Rick Lindsay, Lindsay Computer Systems, http://www.jumpnet.com/~lcs
>> Austin, Texas. 512-719-5257. Asus based systems, Asus Products.
>> Advanced Systems.
>> This message is SHAREWARE, please register...
>
Wouter de Monyé
To all,
Please take this dispute to another place...Private email or maybe even a
courtroom for those who feel really wronged.
I read this newsgroup for the latest news on ASUS mainboards and I really
appreciate the info Mr. Lindsay has provided thus far in this group. For
this I would like to thank him.
I do not think mr. Lindsays quality as a computerparts supplier is an issue
for this newsgroup as he does not advertise his business (only his
knowledge) here.
Just my $0.02
Wouter de Monyé
---------------
BIG SNIP
Clancy Cain
On 9 Sep 1997 11:13:57 GMT, "Wouter de Monyé"
<w.de_...@radiology.azl.nl> wrote:
>To all,
>
>Please take this dispute to another place...Private email or maybe even a
>courtroom for those who feel really wronged.
>
>I read this newsgroup for the latest news on ASUS mainboards and I really
>appreciate the info Mr. Lindsay has provided thus far in this group. For
>this I would like to thank him.
>
>I do not think mr. Lindsays quality as a computerparts supplier is an issue
>for this newsgroup as he does not advertise his business (only his
>knowledge) here.
He sells his company here. Think again. Fred bought his board based on
what he knew of Rick from this group.
Rick Lindsay
On 10 Sep 1997 09:30:30 GMT, Relentless wrote:
:>>-------------------==== Posted via Deja News ====-----------------------
:>> http://www.dejanews.com/ Search, Read, Post to Usenet
:>
:>Say there Freddie, any particular reason why you're posting from
:>Dejanews? I also see jumpnet in the path. Any significance to that?
Deja gets their newsfeed from a dedicated Jumpnet connection, in fact an LCS built server handles that task
at Jumpnet, Jump Point Communications Inc.
That server, news-feed is:
Asus KN97-X
P2-266
256mb EDO
DPT PM3334uw with 64mb
Eightt 10,000rpm 4.5gb Cheetahs, 1 for OS, 1 for swap space, 6 for data running RAID 0 (data stripping, no
redundancy) and within a fews days of going online with this server that handles inbound news feeds and
dedicated outbound news feeds (including news.jumpnet.com, a P55T2P4D w/2 classic 166's) Deja requiested
their feed from the new news-feed box be slowed down as it was overwhelming Deja..:)
:>[204.238.120.130]
:>Translated Name: news-feeds.JUMP.net
:>IP Address: 204.238.120.130
:>
:>Am I just getting paranoid in my old age or is something fishy going
:>on here?
Nope, Fred apparently is behind a firewall at his job that does not allow usenet access.
Shane Wendel
OEMs cannot buy or sell OSR2.1. However, we can sell OSR2(with a
machine or upgrade) and provide a patch to OSR2.1, so that USB is
recognized correctly. Only OEMs can download the patch, which is about
1MB. I assume this is why MS doesn't start producing OSR2.1 in shrink
wrap, just like they never produced a OSR1.1 after the service pack
came out.
Shane.
Rick Forrister
Fred, my respect for people who take what gives every sign of being an
honest error and turn it into a personal attack is zero. By your own
admission you started slinging foul language around. (granted your
later apology). Also by your own admission Rick did everything you
requested in response to instructions from ASUS.
You claimed to be posting a complete history of the email exchanges
between yourself and LCS, when it's quite clear that you left out at
least 2 exchanges and probably more.
The worst thing the exchanges show is that Rick was quite informal in
the last of the emails you posted; some, including yourself in the
situation might even argue that "insensitive" would apply. In the
general course of email exchanges and news groups brief, terse, and
somewhat careless responses are the norm.
Several dealers have made the comment that, even when they don't
connect up a new motherboard prior to shipping they often open the
package and inspect it. As to the packaging, the bubblewrap which is
used inside ASUS boxes is quite sufficient. He didn't stick the bare
motherboard in a plain brown envelope, he sent it in the original
factory container.
You _were_ entitled to be supported as necessary to obtain the manual
and CD-ROM. Rick took exactly those steps you requested he take to
obtain them.
You had a grievance, you didn't like the way it was handled, even
though by your own admission you ended up with what you paid for.
Despite that you persist in claims of being "ripped off" and that he
is a "scamster" who "dupes you out of your money". In most arenas
that constitues slander.
As far as getting a lower price elsewhere, so what. Do a price search
and you'll find both lower _AND_HIGHER_ prices advertised on the net.
That does not constitute theft, scamming, misrepresentation, or any
other negative.
In short, what little sympathy and regard I had for you at the begining
is gone. You present yourself as a bad tempered, short sighted,
vindictive child who goes out of his way to harm anyone who doesn't
give you exactly what you want, the way you want it, with words and/or
attitude that is what you want it to be. Get a life.
Fred Hsu wrote:
>
> ********************* ATTENTION ***********************
>
> This is a message from a fellow Asus buyer who is looking out for you
> guys for Scamsters who want to dupe you out of your money. At the bottom
> of this are sites where you CAN find the P2L97 series for GOOD PRICES!
>
> Do not buy the new Asus P2L97 series motherboards (probably any other
> board for that matter) from Rick Lindsay of Lindsay Computer Systems:
>
> http://www.jumpnet.com/~lcs
>
> I warn you. I bought a P2L97-S from him on 9/2/97 and he sent me the
> following without even telling me:
>
> 1. No driver and software CD 2. No manual 3. The bare P2L97-S in an
> ALREADY OPENED BOX AND ALREADY OPENED STATIC PROTECTION BAG. (The tape
> was already pre-folded back, and any kindergardener could see the stress
> marks). 4. The shipping box was not even extra-packed. No foam
> protection, just an Airborne express brown box the same dimensions as the
> Asus box.
>
> ***IF YOU'RE LOOKING FOR A BETTER DEAL, I'VE ALREADY DONE SOME SHOPPING
> AROUND AND HERE ARE A FEW STORES THAT SELL THE P2L97 SERIS BOARDS AT MUCH
> LOWER PRICES THAN RICK LINDSAY:
>
> http://www.baber.com/baber/products/motherbd.htm
>
> http://www.mparam.com/ (in Canada, but the prices ROCK! ($328 for the
> P2L97S USD. The boards might not be listed yet since the P2L97 series
> are new. And the guy there was super nice and helpful.)
>
> Also, goto http://www.asus.com and check out the US resellers list and
> email the many stores. I got a reply within 24hours for most. I emailed
> most, and most said they already got the P2L97 series this week. One
> place sold the P2L97S for $349, which is a bargain compared to Rick
> Lindsay's rip off $379, and you don't even get what you pay for from Rick
> Lindsay.
>
> When I emailed Rick Lindsay back to complain, he said "Oh well."....
> (what an a**hole)
>
> Sincerely,
>
> Fred
>
> -------------------==== Posted via Deja News ====-----------------------
> http://www.dejanews.com/ Search, Read, Post to Usenet
--
Rick Forrister <Richard....@glacier.jpl.nasa.gov>
You might be a redneck if: your richest relative buys a new house
and you have to help take the wheels off... Jeff Foxworthy
Dan Amborn
While I have never purchased any motherboards from Rick Lindsay I have
purchased a case and other misc components from him. He has always
been very helpful and kind to me. He is also a resource to all of us
Asus motherboard users. I think that no matter how good your business
practices are there will always be irate customers coming from behind.
Its a fact of life. I believe 97% of Rick's customers have come away
happy. I'm one of them. =20
Just my $.02
Later...
Lars
Dan Amborn <d...@digicron.com> skrev i artikkelen
<341d1d03...@snews.zippo.com>...
While I have never purchased any motherboards from Rick Lindsay I have
purchased a case and other misc components from him. He has always
been very helpful and kind to me. He is also a resource to all of us
Asus motherboard users. I think that no matter how good your business
practices are there will always be irate customers coming from behind.
Its a fact of life. I believe 97% of Rick's customers have come away
happy. I'm one of them.
Just my $.02
Later...
----------
Is this really the end????
Im not complaining about the discussion,after all it was pretty amusing.
And the child in me said that i should have the last word here.
Lars
Mr. Right
I hate to say it but most of you guys are not too bright. It's obvious
that most of you are only users that only know how to click a mouse button.
Motherboards do not usually come from the manufacturer with CPU's installed
. This and setting the jumpers is the job of the vendor. It can not be
done via osmosis and hince the M/B must be removed from its protective bag.
Is it best for the vendor to install the CPU or allow the customer to do
it? Well since most customers think ESD is some sort of hallucinogenic
drug, I'd say yes. The CPU is one of the most sensitive devices found
connected to a M/B and the upmost care should be taken during it's
handling.
I'm not saying that Mr. Lindsay did install the CPU and adjust the jumpers
but, a responsible vendor should at least check to ensure the manufacturer
installed the correct CPU and set the jumpers properly.
An opened bag is not a problem. I bought my M/B from TC Computers. The
box had been opened. The CPU and cooling fan had been installed. As long
as it looks new and it all works at least until the warranty expires
(hopefully muuucch longer) I will not complain to the vender.
Next in setting you guys straight:
In a business transaction traditionally the "customer is always right."
Why? Well cash has a known value which is constant [except when
considering the US economy : ) .] Products however are much more volatile.
Add to that the fact that you only know how to click a mouse button and
one can see why a customer would be a little upset if it appeared as though
foul play had ran amuck with their order.
The lack of documentation and software was UNFORGIVABLE.
Mr. Lindsay how would you feel if someone didn't include all the cash in a
given transaction? A rubber check of a stolen credit card perhaps? I got
a good one, how about counterfeit money. The feds think you are the
counterfeiter and haul you off to sing sing where BUBBA sitting next to you
leans over and wispers in your ear that he hasn't had sex in 10 years. I
bet you'd be the one cussing up a storm in that case. And I bet you'd love
to get your hands aroud Mr. Hsu's neck. That is exactly what you did to
him. You fell short on your part of the transaction. While he came
through on his part. You failed, not him.
While Mr. Lindsay was dancing towards his car on his way back from the
bank; Mr Hsu was sitting among a pile of garbage not having the means to
read about his new toy's capabilities let alone the ability to triple check
the jumper settings. Oh!, Mr. Lindsay made good on his side alright. I
guess the documentation and software will get there SOONER OR LATER. I'm
sure it will be long after the cash he made on the transaction is spent!!
A DEAL IS A DEAL!!!!!! PERIOD!!!!! Who ever falls short of the DEAL
deserves anything they get.
People cheat me only ONCE! Myself the Better Business Bureau and Local
Chambers of Commerce all around the country are all too familiar. : ) I've
helped put many a business's on the endangered species list. And I, being
a man of my word would expect the same if I were to fall short in a
business deal. Only cowards fail to own up to their wrongs in life.
NUFF said...... TRUTH always prevails.
I hope this incident has been a learning experience for all concerned.
"I'm just a juggler on a tightrope trying to catch all the shit the
audience is throwing" PEACE PEOPLE!
Rick Forrister <ri...@glacier.jpl.nasa.gov> wrote in article
<34158C...@glacier.jpl.nasa.gov>...
> Both you _and_ the previous responder (Jerry) seem to have missed the
> point that Rick _DID_ give the "disgruntled friend" what was requested.
> The harshest thing that can be fairly said here is that Rick was on
> the casual side in what he said in his last posting.
>
> Rick didn't initate slinging obscenities; the closest he came to one
> was the "S*** Happens" remark. It _may_ be labeled insensitive by some,
> my take is that it was an informal, casual comment at worst.
>
> Again, note that the remark was made _AS A PART OF COMPLYING EXACTLY
> WITH EVERYTHING THE CUSTOMER REQUESTED_.
>
> As to opening the package; dealers on the list have remarked that they
> routinely open them and give them a once over to ensure that the product
> hasn't been damaged in transit prior to being sent out. At some level
> a mistake was made: there should have been a CD-ROM and a manual in the
> package. Was it oversight, did ASUS screw up, or did Rick or someone
> at LCS screw up??? We don't know, and there's no information to show
> which was the case.
>
> The only things, as facts, that we know is that (a) the customer
> received the board. (b) the customer didn't get the CD-ROM and manual.
> (c) said customer sent a snotty email to LCS. (d) LCS suggested that
> he contact ASUS customer service for advice. (e) Customer apologized for
> tone of previous message and requested that Rick send the requested
> information to ASUS so a manual & CD-ROM would be sent (f) Rick did so,
> and confirmed to customer that he'd taken requested action. Casual or
> insensitive (point of view) remark made.
>
> There were at least 2 or more email messages left out of the customers
> "COMPLETE" email exchanges if you bother to read the set he posted. No
> part of the exchanges after Rick Lindsey's confirmation of sending the
> data to ASUS was posted.
>
> Please also note that there is every reason to believe that Rick
> probably didn't have another box to "borrow" the CD-ROM and manual from
> until he could get a replacement from ASUS; his web site clearly
> indicates that the board is a special order item currently not in stock.
>
> Pankaj wrote:
> >
> > I agree 100%.
> >
> > The cost to satisfy our disgruntled friend is minimal. Perhaps $10 to
> > send to manual and CD.
> >
> > Businesses are supposed to go out of their way to help the customer.
> > That way you get repeat business - and the best advertising - word of
> > mouth.
> >
> > Remember - It takes years to build up good will, but a second to lose
> > it.
> >
> > On Sun, 07 Sep 1997 18:59:14 GMT, houl...@mindspring.com (Jerry
> > Houlihan) wrote:
> >
> > >In article <planinwiwmo...@jumpnet.com>, "Rick Lindsay"
<.lcs.@jumpnet.com.remove.the.extra....> wrote:
> > >>:>I don't know your side of the story Rick, but it seems to me that
"Oh
> > >> well..." is not an adequate response to an angry or upset customer.
Your excuse that
> > >>:>you were travelling doesn't seem very good.
>
> [snip]
>
> > >Instead, the tone of your emails suggested that Fred was overreacting
and
> > >burdonsome an that it was his responsibility to handle the situation.
> > >
> > >Most of us know how dissappointing it can be when you order something
and
> > >it arrives incomplete just when you were all geared up and excited
about
> > >your new toy.
> > >
> > >I realize that there are many people here on Usenet that have ordered
from you
> > >and have received great service and cannot say enough good things
about you,
> > >etc. Those people may have been luckey. The best way to pick a good,
> > >trustworthy, reliable business from the hoards of scammers, is to
watch and
> > >see how they handle the deals that have gone wrong.
> > >
> > >Jerry
>
> Reviewing the facts indicates that Fred _DID_ overreact. The number
> of complaints posted about Rick & LCS is tiny. The number of positives
> is high.
Rocketman
Shouting Ground Administration
In article <3412b627...@news.neosoft.com>, cdde...@neosoft.com (AM &
CD DeLuca) wrote:
> I might be wrong here (but I'm not!)
>
> If you pay for a new board you should expect a new, factory sealed
board, complete.
*----
You should probably shop at a local retail store. I'm also disappointed
when I order a new product and get one that's been previously opened.
But I typically order from places that have a liberal return policy.
What do you think they should do with new, fully functional, returned
products?
If you want decent prices and a liberal return policy, then you can't
expect to get factory sealed merchandise 100% of the time.
williams tabongkem
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