BORLAND, THIS IS FOR YOU!
Carlos Alberto
NewsGroup) to beg for your help. After 2 weeks without an asnwer I
contacted the BRAZILIAN BORLAND SUPPORT CENTER waiting to get the
right solution quickly. After 4 long distance calls and 3 days of
anxious waiting I got the god damned fax. I became scared when they
supposed me to pay US$ 100.00 (ONE HUNDRED DOLLARS !!!!!) for just
little and miserable question.
It's not very elegant to do so, but we have to compare with Micro$oft
Support. It works! One of my partners called Micro$oft for a doubt
like mine and got the FREE solution at first local call.
We grew with Borland. First working with DBASE, TPW and now the
wonderful, incredible, magic, RADical and marvelous DELPHI. I'm not
here to complain about BORLAND INTERNATIONAL. Their products are the
best. I guess the Borland Support Center in another countries are not
so lazy and so incompetent like the Brazilian.
I demand energic providences by Borland International!
THE BORLAND SERVICES MUST NOT FINISH AFTER THE SALE...
Although the bad experience I still loving DELPHI.
greetings,
Carlos Alberto and Cybernet Consultores Associados staff.
John M. Miano
says...
So what's the question? Maybe someone will answer it here for free.
FWIW I would not pay Borland a cent for support. Every time I have
called them they have not been able to answer the question.
It's sad, but true, the M$ support is much better.
John
John W
>FWIW I would not pay Borland a cent for support. Every time I have
>called them they have not been able to answer the question.
>It's sad, but true, the M$ support is much better.
>John
Alas, so true. There WAS a time that Borland Tech Support was the
best, but then again, there was a time when Borland published
complete, decent manuals including full language references.
The most glaring weaknesses of Delphi (and Paradox for that matter) is
the lack of a language manual. As a newcomer to Pascal I resent
having to flip though the online help and some help author's idea of
what topics relate to each other. I much prefer thumbing through a
book.
Sorry Borland, but serious developers need paper manuals and given the
upfront cost of Delphi I should have gotten a printed language manual.
(And as a veteran ObjectPAL developer I still cringe at shelling out
extra coin for THAT manual.)
Of course, there was also a time (is it really only two or three years
ago?) that Borland's manuals were useful for something other than
doorstops, something which I find Delphi's manuals good for. In fact,
they were the best in the industry.
If Borland is serious about being a developer's company they'll stop
this crap of not providing full manuals, will edit their manuals to
ensure some form of accuracy, and drop the price of tech support to
something less than only Toyota can afford.
Still, they DO have the best language and database products on the
market. The only drawback's are the error filled and difficult to
read manuals. How else to explain the success of dogs like Access and
Visual Dumb-A**Basic.
ttfn
John
Mike Gee
>visua...@interramp.com (John M. Miano) wrote:
>
>
>>FWIW I would not pay Borland a cent for support. Every time I have
>>called them they have not been able to answer the question.
>
>>It's sad, but true, the M$ support is much better.
>
>>John
>
>Alas, so true. There WAS a time that Borland Tech Support was the
>best, but then again, there was a time when Borland published
>complete, decent manuals including full language references.
>
>The most glaring weaknesses of Delphi (and Paradox for that matter) is
>the lack of a language manual. As a newcomer to Pascal I resent
>having to flip though the online help and some help author's idea of
>what topics relate to each other. I much prefer thumbing through a
>book.
>
>Sorry Borland, but serious developers need paper manuals and given the
>upfront cost of Delphi I should have gotten a printed language manual.
>
>(And as a veteran ObjectPAL developer I still cringe at shelling out
>extra coin for THAT manual.)
>
OPAL manual.
>
>John
--
Mike Gee
p...@pobox.com
Borland's must be really bad then. MS has given me incorrect info,
passed me off cause it was too hard....
Luckily, my last call to them they are still working on. At least their
Access support seems to be on the ball. Their VB is horrible.
_
We have two seasons in PA: Winter and Construction.
+------------------------------------------------------------+
|Chad Z. Hower - pho...@pobox.com |
|Phoenix Business Enterprises - p...@pobox.com |
| http://pobox.com/~pbe |
|Physically in Church Hill, TN - Logically Not Sure |
+------------------------------------------------------------+
>>SQUID - The ultimate database reader, and NO limits. #$737961
**Special Compile: 1.033B (Beta)
John Harlow
of its support mechanisms. I believe it would REALLY boost Delphi's
acceptance.
John Wollner
"official" support news group?
Dag Sunde
asking for.
http://www.borland.com/TechInfo/delphi/index.html
Dag Sunde
---------------------------------------------------------------------
Magennis Weate wrote:
>
> jwol...@ix.netcom.com(John Wollner ) wrote:
>
> I have sent about 5 messages to borlans web site begging them to
> set up a free searchable problems database (just like Microsofts)
> where FAQS and known bugs and examples could be logged, but
> they still have not done this, even though it would be easy to do (I
> even offered to do it!!). Borlands terrible support is the main reason
> why we dumped Delphi at one site!
Christopher B. Brossart
>
> I needed a solution to doubt. Then I came here (in the Delphi's
> NewsGroup) to beg for your help. After 2 weeks without an asnwer I
> contacted the BRAZILIAN BORLAND SUPPORT CENTER waiting to get the
> right solution quickly. After 4 long distance calls and 3 days of
> anxious waiting I got the god damned fax. I became scared when they
> supposed me to pay US$ 100.00 (ONE HUNDRED DOLLARS !!!!!) for just
> little and miserable question.
> It's not very elegant to do so, but we have to compare with Micro$oft
> Support. It works! One of my partners called Micro$oft for a doubt
> like mine and got the FREE solution at first local call.
> We grew with Borland. First working with DBASE, TPW and now the
> wonderful, incredible, magic, RADical and marvelous DELPHI. I'm not
> here to complain about BORLAND INTERNATIONAL. Their products are the
> best. I guess the Borland Support Center in another countries are not
> so lazy and so incompetent like the Brazilian.
> I demand energic providences by Borland International!
> THE BORLAND SERVICES MUST NOT FINISH AFTER THE SALE...
> Although the bad experience I still loving DELPHI.
>
>
> Carlos Alberto and Cybernet Consultores Associados staff.
I wish I could share your enthusiasm for Borland!
Chris Brossart
Magennis Weate
David Ullrich
Fabulous! (I'd heard that MS was using Delphi but I didn't
realize they were also offering Delphi tech support.)
--
David "<g>" Ullrich
Don't you guys find it tedious typing the same thing
after your signature each time you post something?
I know I do, but when in Rome...
Magennis Weate
>Borlands Technical pages on their web-server IS exactly what you're
>asking for.
> http://www.borland.com/TechInfo/delphi/index.html
>Dag Sunde
>---------------------------------------------------------------------
Infact this is exactly what I was talking about when I refer to
Borlands support as being a JOKE compared with M$. Where is the
searchable "knowledge base". Why can't I enter "delphi and textbox and
control and bug" to get a load of problems with the textbox control
(I am using this as an example, as far as I know there are no problems
with the text box) or "reportsmith and install" to get a load of
articles on suggestions for install problems. The closest thing they
have is a "stump our technical support people" which is designed more
as a challange than a serious attempt at supplying timley technical
assistance. Their other pages which are described as "NEW" are infact
more than 3 months old!!!!
This type of online database IS SO CHEAP to implement. I know its hard
for a company to "advertise" their "bugs" in a searchable form, but
they have to consider the developer - their market. How many of us
have gone through the same cycle of working with a component which is
either buggy or not well documented, when we could have got a solution
or some helpful hints by simply logging on and looking it up. If
Microsoft can get its act together enough to do it then why can't
Borland????
A cynic would suggest that borland make money out of telephone support
and therefore it is in their interests to "control" bug information on
their products.
Steve Teixeira
>
> Dag Sunde <dags...@sn.no> wrote:
>
> >Borlands Technical pages on their web-server IS exactly what you're
> >asking for.
>
> > http://www.borland.com/TechInfo/delphi/index.html
>
> >Dag Sunde
>
> >---------------------------------------------------------------------
>
> Infact this is exactly what I was talking about when I refer to
> Borlands support as being a JOKE compared with M$. Where is the
> searchable "knowledge base". Why can't I enter "delphi and textbox and
> control and bug" to get a load of problems with the textbox control
> (I am using this as an example, as far as I know there are no problems
> with the text box) or "reportsmith and install" to get a load of
> articles on suggestions for install problems.
Have you looked at our new website today? You can do exactly what you
describe.
--
-Steve Teixeira
stei...@borland.com
Stefan Paetow
THERE WILL PROBABLY BE AN UNOFFICIAL KNOWLEDGE BASE ONLINE SOMTIME NOW!
I AM BUILDING ONE UP FROM ALL NEWS ARTICLES OF THE LAST TWO WEEKS.
I WILL TRY TO GET THE PEOPLE OF BORLAND TO SUPPORT ME ON THIS ONE...
REGARDS
STEFAN PAETOW
Watzit Tooyuh
says...
Great!!! Keep up the good work!
David Ullrich
Maybe nobody there understands all that database stuff?
--
David Ullrich
p...@pobox.com
>
>THERE WILL PROBABLY BE AN UNOFFICIAL KNOWLEDGE BASE ONLINE SOMTIME NOW!
>
>I AM BUILDING ONE UP FROM ALL NEWS ARTICLES OF THE LAST TWO WEEKS.
>
>I WILL TRY TO GET THE PEOPLE OF BORLAND TO SUPPORT ME ON THIS ONE...
>
>REGARDS
>
>STEFAN PAETOW
Do you only have one case overseas?
_
Pennsylvania: Those aren't potholes, they are speed bumps.
+------------------------------------------------------------+
|Chad Z. Hower - pho...@pobox.com |
|Phoenix Business Enterprises - p...@pobox.com - www.pbe.com |
Magennis Weate
p...@pobox.com wrote:
>>PEOPLE!!!!!
>>
>>THERE WILL PROBABLY BE AN UNOFFICIAL KNOWLEDGE BASE ONLINE SOMTIME NOW!
>>
>>I AM BUILDING ONE UP FROM ALL NEWS ARTICLES OF THE LAST TWO WEEKS.
>> .....
Well done, this sounds great. Please make it so WE can add bugs 'n
things we find to the database, so we can all benfit from each others
expierences!!
Its a shame the public had to do this though, unfunded.
Jim
be downloaded from various archives. One is by Lloyd at Borland tech Support
and is known as LHELP. The other is by Grumpfish. I believe both are on the
Delphi Superpage in the books subpage. Both are in help format. I am working
on one [and other things] for my web page.
Jim Clokey