My experience with Goldmine
betty
it for almost 10 months. Needless to say it is still not used and I
have begun to look for alternatives. A combination of extremely poor
software, poor support from the reseller and Frontrange support
turning their backs, the entire process has been very frustrating and
disappointing.
Personally I would not recommend Goldmine to anyone. The only thing
Frontrange does well is their sales pitch, but beware of their actual
product if you get sucked in like we did.
-betty
robby.c...@gmail.com
> The company I am with purchasedGoldmineand have been struggling with
> it for almost 10 months. Needless to say it is still not used and I
> have begun to look for alternatives. A combination of extremely poor
> software, poor support from the reseller and Frontrange support
> turning their backs, the entire process has been very frustrating and
> disappointing.
>
> Frontrange does well is their sales pitch, but beware of their actual
> product if you get sucked in like we did.
>
> -betty
Betty,
Do you have the budget for training? I am a senior technician from
FrontRange that made sure that every call that came in got resolved
and I am currrently supporting a 25 user environment where everyone is
using GoldMine and using it effectively. So it can be done, just need
to be educated on how to use it correctly.
Robby
Bob Kilmer
I am sorry you are having such a bad experience with GoldMine. I
support an especially complicated installation of GoldMine for a 100-
plus user sales force distributed over the entire United States. I am
also a professional programmer with years of experience with client-
server systems like GoldMine and associated databases. I found
GoldMine difficult to get my head around initially, even though I
inherited a working system. GoldMine is not a trivial, "for Dummies"
kind of application. It offers an immense number of options. It can be
difficult initially to assimilate all the necessary information about
setup and configuration and then synthesize a sensible configuration
that suits the needs of your organization.
Having a qualified FrontRange partner available has been invaluable to
me. A FrontRange partner who has experience with a variety of
installations will have the perspective to help you wade through the
options and put together a system that works for you. I recommend
maintaining a test system similar to, but separate from, your
production system, because much learning comes from trial and error.
There are so many choices, and the functionality of various features
can be so subtle that practically no one can tell you how every
combination of features will work in your particular circumstance.
Being able to try out different options is very useful.
I also browse the FrontRange forums for answers, where real-life
problems are discussed and often solved. I find FrontRange support
sufficient when I have a specific, well-formulated question about how
a feature works, about hardware requirements or installation and basic
setup, but they tend to stick to the bare facts and are not in a
position to elaborate on the myriad configuration possibilities and
all the associated implications.