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Re: Shithole Chicago Lurie cyberattack: Hospital network down for 7th day; security expert says healthcare often targeted
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Chicago - Dead City
Feb 7, 2024, 9:34:42 PM2/7/24
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On 18 Jul 2023, Lou Bricano <l...@cap.con> posted some
news:_MxtM.15602$ZBic...@fx44.iad:
> It's Chicago. Obama lives there. Let him tell the hackers to stop
> and see if they listen.
CHICAGO (WLS) -- The network outage at Lurie Children's Hospital is now
in its seventh day as the hospital has taken its computers, internet and
phones offline due to an unspecified cyberattack.
"We are taking this very seriously and have launched an investigation
with the support of leading experts and are working in collaboration
with law enforcement agencies. As part of our response to this matter,
we have proactively taken network systems offline," hospital
administrators said in a statement. "We recognize the concern and
inconvenience the systems outage may cause our patient families and
community providers, and are working diligently to resolve this matter
as quickly and effectively as possible."
A call center has been established to address needs including non-urgent
patient requests, care questions, information regarding scheduled
patient appointments, and patient prescription refill requests.
The Lurie Children's call center can be reached by calling
1-800-543-7362, and is operational Monday to Friday from 8 a.m. to 8
p.m., Saturday from 8 a.m. to 5 p.m., and Sunday from 8 a.m. to noon.
Patients should visit luriechildrens.org for the most up to date
information about their operations.
The ongoing outage has caused some families with appointments, as well
as some Chicago-area pediatricians in the hospital's network, to find a
workaround.
"At first, we had some patients having trouble communicating with their
specialists, but we were able to back-channel that in a couple of ways,"
said Dr. Andy Bernstein, a pediatrician at North Suburban Pediatrics in
Evanston.
Bernstein said the outage has had no impact on emergency services, and
that Lurie continues to alert families of the outage with notices on its
website and social media. Along with the call center, Bernstein said
he's also fielded some questions from his patients.
Providers still do not have access to all patient records as many are
only available digitally. Lurie has a network of hundreds of
pediatricians, and Bernstein said even before this outage there were
many lines of communication among doctors.
"Lurie has made sure they're in good contact with their referring
general pediatricians," he said.
Jeff Leder, chief technology officer for DOT Security, joined ABC7
Chicago Tuesday morning to give his thoughts on the incident.
He said hospitals are not any more vulnerable than other companies, but
can be targeted because of the sensitivity of their operations.
The cyberattack is still under investigation. The FBI is providing
assistance.
It is still not known when the network will be back online.
The hospital released a statement Monday night:
"Lurie Children's continues to respond to a cybersecurity matter. Our
top priority remains providing safe, quality care to our patients and
the communities we serve.
"We acknowledge the inconvenience and concern this system outage causes
for our patient families, team members, and community providers. Thank
you for your continued patience and support.
"We recognize the frustration of not having clarity on when this will be
resolved. Our investigation remains ongoing and we are working around
the clock to resolve this matter.
"Please understand this process takes time and know that we have highly
experienced, capable, and empathetic teams of both internal and external
experts responding to this matter. We also continue to work in
collaboration with law enforcement.
"All Lurie Children's facilities continue to follow protocols for
cybersecurity matters, which includes taking network systems offline,
such as phone, email and electronic records. We are taking steps to
mitigate the disruption and maintain continuity of care.
"For additional assistance, please call our dedicated call center at
1.800.543.7362, M-F 8 a.m.-8p.m.; Sat. 8 a.m.-5 p.m.; Sun. 8 a.m.-12
p.m. During the hours the Call Center is closed, please call the main
operator at 312.227.4000. Due to high volumes, if you receive a busy
signal, please try calling us back."
https://abc7chicago.com/lurie-childrens-news-cyberattack-hospital-chicago
/14391163/
news:_MxtM.15602$ZBic...@fx44.iad:
> It's Chicago. Obama lives there. Let him tell the hackers to stop
> and see if they listen.
CHICAGO (WLS) -- The network outage at Lurie Children's Hospital is now
in its seventh day as the hospital has taken its computers, internet and
phones offline due to an unspecified cyberattack.
"We are taking this very seriously and have launched an investigation
with the support of leading experts and are working in collaboration
with law enforcement agencies. As part of our response to this matter,
we have proactively taken network systems offline," hospital
administrators said in a statement. "We recognize the concern and
inconvenience the systems outage may cause our patient families and
community providers, and are working diligently to resolve this matter
as quickly and effectively as possible."
A call center has been established to address needs including non-urgent
patient requests, care questions, information regarding scheduled
patient appointments, and patient prescription refill requests.
The Lurie Children's call center can be reached by calling
1-800-543-7362, and is operational Monday to Friday from 8 a.m. to 8
p.m., Saturday from 8 a.m. to 5 p.m., and Sunday from 8 a.m. to noon.
Patients should visit luriechildrens.org for the most up to date
information about their operations.
The ongoing outage has caused some families with appointments, as well
as some Chicago-area pediatricians in the hospital's network, to find a
workaround.
"At first, we had some patients having trouble communicating with their
specialists, but we were able to back-channel that in a couple of ways,"
said Dr. Andy Bernstein, a pediatrician at North Suburban Pediatrics in
Evanston.
Bernstein said the outage has had no impact on emergency services, and
that Lurie continues to alert families of the outage with notices on its
website and social media. Along with the call center, Bernstein said
he's also fielded some questions from his patients.
Providers still do not have access to all patient records as many are
only available digitally. Lurie has a network of hundreds of
pediatricians, and Bernstein said even before this outage there were
many lines of communication among doctors.
"Lurie has made sure they're in good contact with their referring
general pediatricians," he said.
Jeff Leder, chief technology officer for DOT Security, joined ABC7
Chicago Tuesday morning to give his thoughts on the incident.
He said hospitals are not any more vulnerable than other companies, but
can be targeted because of the sensitivity of their operations.
The cyberattack is still under investigation. The FBI is providing
assistance.
It is still not known when the network will be back online.
The hospital released a statement Monday night:
"Lurie Children's continues to respond to a cybersecurity matter. Our
top priority remains providing safe, quality care to our patients and
the communities we serve.
"We acknowledge the inconvenience and concern this system outage causes
for our patient families, team members, and community providers. Thank
you for your continued patience and support.
"We recognize the frustration of not having clarity on when this will be
resolved. Our investigation remains ongoing and we are working around
the clock to resolve this matter.
"Please understand this process takes time and know that we have highly
experienced, capable, and empathetic teams of both internal and external
experts responding to this matter. We also continue to work in
collaboration with law enforcement.
"All Lurie Children's facilities continue to follow protocols for
cybersecurity matters, which includes taking network systems offline,
such as phone, email and electronic records. We are taking steps to
mitigate the disruption and maintain continuity of care.
"For additional assistance, please call our dedicated call center at
1.800.543.7362, M-F 8 a.m.-8p.m.; Sat. 8 a.m.-5 p.m.; Sun. 8 a.m.-12
p.m. During the hours the Call Center is closed, please call the main
operator at 312.227.4000. Due to high volumes, if you receive a busy
signal, please try calling us back."
https://abc7chicago.com/lurie-childrens-news-cyberattack-hospital-chicago
/14391163/
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