Upgrade to new phone - do you have to buy at Verizon Wireless store in your home area?

Rufus H. Jones

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Mar 25, 2003, 12:54:40 PM3/25/03

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My contract has already expired.

If I'm in California on a business trip and I want to buy a new phone,
can I do it there, even if my home area is NYC?

Obviously I'd want to keep my sim and my number.

JW

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Mar 25, 2003, 2:15:56 PM3/25/03

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"Rufus H. Jones" <Steph...@aol.com> wrote in message
news:Stephen906-7BA9C...@cnews.newsguy.com...

If the store you go to has access to your account (which is doubtful) then
yes you can do it there. Otherwise you will have to wait until you return to
your home area to do the upgrade.

JW

Joe Kaffe

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Mar 25, 2003, 3:29:58 PM3/25/03

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"JW" <j.wr...@cox.net> wrote in message
news:JV1ga.1799$w%4.406@fed1read02...

That may be the way it works, but that's absurd!

What if a user is on a one week business trip and their phone is damaged on
day one? Or someone who is on a three month vacation and needs a new phone?

Quick

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Mar 25, 2003, 3:40:38 PM3/25/03

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I don't think VZW has sims...

-Quick

"JW" <j.wr...@cox.net> wrote in message
news:JV1ga.1799$w%4.406@fed1read02...
>

JW

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Mar 25, 2003, 6:56:33 PM3/25/03

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"Joe Kaffe" <kaff...@yahoo.com> wrote in message
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In that case what I would hope the store would do is contact CS for the
persons home area to work things and get the customer a replacement phone. I
have had to do that it has worked out no problem.

JW

Joel Horner

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Mar 26, 2003, 12:15:01 AM3/26/03

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I did this...once. I regretted it. The phone was faulty, and I could
not return it in my home market. I literally had to FedEx it back to
the store where it was purchased (it was day 13 of the 15-day period) in
order to get full credit.

Though the customer service team was helpful in getting the store to at
least _accept_ the phone back via FedEx, they did absolutely nothing to
help me exchange it at a local store.

I learned my lesson.

Joel

JW

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Mar 26, 2003, 6:28:18 PM3/26/03

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"Joel Horner" <ne...@jbhorner.com> wrote in message
news:1fse9aw.11hn6t217ec8csN%ne...@jbhorner.com...

In my case Joel I wish they would have done what I did. The store replaced
the phone for the customer and I sent a replacement phone to the store for
their stock. And then the store mailed me the defective phone back to send
in.
It was a bit complicated but it was the best for the customer.

JW

Joel Horner

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Mar 29, 2003, 12:43:07 PM3/29/03

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JW <j.wr...@cox.net> wrote:

> > I did this...once. I regretted it. The phone was faulty, and I could
> > not return it in my home market. I literally had to FedEx it back to
> > the store where it was purchased (it was day 13 of the 15-day period) in
> > order to get full credit.
> >
> > Though the customer service team was helpful in getting the store to at
> > least _accept_ the phone back via FedEx, they did absolutely nothing to
> > help me exchange it at a local store.
> >
> > I learned my lesson.
> >
> > Joel
>
> In my case Joel I wish they would have done what I did. The store replaced
> the phone for the customer and I sent a replacement phone to the store for
> their stock. And then the store mailed me the defective phone back to send
> in.
> It was a bit complicated but it was the best for the customer.
>
> JW

Yeah, me too!!! :-)

Joel