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Monthly prepaid plan surprise
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cameo
Apr 16, 2018, 8:42:07 PM4/16/18
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I have one of those $30 "Walmart" prepaid plan that gives me plenty of
talk time, texting and mobile data. I just returned from a month-long
vacation in Europe where I bought and used a local SIM card in my
dual-SIM LG phone. I did not use it to call any US numbers with it but I
did get a few unsolicited texts and even MMS messages from US. I did not
think they could reach me in Europe as I did not have any roaming
allowance on my phone and I only used the local SIM card as the active
one. I figured maybe it was some kind of special deal between American
and European T-Mobile carriers because both SIM cards were from them. I
was surprised, however, when upon my return I noticed that the US
T-Mobile charged me more than the monthly $30 which they could do
because I hade $60 balance when I left for Europe. So now my balance was
something like $49 which I could not really round up again to multiple
of $30 as I used to do before. Refills tend to be in such multiples
unfortunately which means that I could not terminate my service with
zero balance left, either. Frankly I don't even know how they arrived at
these extra charges as prepaid customers don't get detailed bills. Does
anybody know a way to find that out? I don't have a good experience with
calls to T-Mobile.
talk time, texting and mobile data. I just returned from a month-long
vacation in Europe where I bought and used a local SIM card in my
dual-SIM LG phone. I did not use it to call any US numbers with it but I
did get a few unsolicited texts and even MMS messages from US. I did not
think they could reach me in Europe as I did not have any roaming
allowance on my phone and I only used the local SIM card as the active
one. I figured maybe it was some kind of special deal between American
and European T-Mobile carriers because both SIM cards were from them. I
was surprised, however, when upon my return I noticed that the US
T-Mobile charged me more than the monthly $30 which they could do
because I hade $60 balance when I left for Europe. So now my balance was
something like $49 which I could not really round up again to multiple
of $30 as I used to do before. Refills tend to be in such multiples
unfortunately which means that I could not terminate my service with
zero balance left, either. Frankly I don't even know how they arrived at
these extra charges as prepaid customers don't get detailed bills. Does
anybody know a way to find that out? I don't have a good experience with
calls to T-Mobile.
nob...@nada.com
Apr 18, 2018, 4:09:19 PM4/18/18
to
On Mon, 16 Apr 2018 17:42:23 -0700, cameo <ca...@unreal.invalid>
wrote:
No one but T-Mobile can answer your question. Your only opton is to
talk to them. My experience with them has been good.
wrote:
talk to them. My experience with them has been good.
cameo
Apr 18, 2018, 10:33:24 PM4/18/18
to
experience. Just so I know what to expect when I call them.
cameo
Apr 20, 2018, 1:39:41 PM4/20/18
to
On 4/18/2018 1:09 PM, nob...@nada.com wrote:
accommodating than I remember last time I called them. When I told them
that most of those text messages I got in Europe were due to two-factor
authentication from US banks, the rep decided to add back the deducted
fees to my balance so it is now back again to multiples of $30.
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