Comcast/Xfinity "On Demand" Issue

[jaugu...@verizon.net]

Hi,

I have 2 HD cable TV converters MR150CNMR that recently had
an issue with OD (On Demand). When I tried to use OD, I saw a text
message with an apology and suggest unplugging converter for 1 minute.
Also, ERROR CODE CL-14.

I did a google search for the meaning of this error code number. I did not
find the answer within a reasonable amount of time. There were others with
the same problem (same error code number). I was hoping to find the meaning
of this particular error code. Example: "poor signal". Note: All the
"regular" channels come in just fine.

Since I have two HD cable converters, the coax coming into the
house goes into a splitter with two outputs for each converter.

I assume when you select different channels, you are just tuning
the converter to the proper frequency of the channel you want to view.
However, when you press the remote button for OD, the converter
sends out a signal, but the signal is not a good signal?

Anybody know what is going on?

Thank You in advance, John

[jaugu...@verizon.net]

UPDATE:

Sorry for this late "Update". The problem was solved a long time ago.

A Comcast service man came with special equipment and found the
signal was not up to "standard". He replaced the fittings on the two coax
cables that connect to the splitter and on the other ends that connect to the
two cable converters. Afterwards, I no longer had that problem.

John