Why bother? Its not like there aren't enough other book sellers who
do business on the web. Its easier just to find your books elsewhere.
No. Hamilton has a unique service.
>It would seem uniquely rude to provide no way of reaching
>them by phone.
>Pray tell, what unique service do the offer?
Elric of Imrryr wrote:
>
> In article <8huber$om9$1...@xuxa.iecc.com>, jo...@iecc.com says...
> > A quick look at the WHOIS info for hamiltonbook.com suggests their phone
> > number is 860-824-5943, although I suspect they'll tell you to go away
> > and mail your order to them.
>
> Well that might be useful. I don't want to order, I want an explaination as to why some drone in
> "customer service" is refusing to allow my orders to be filled. (yes the books are in stock).
--
remove nospam for correct e-mail replies...
John McLachlan
Draper Laboratory
Cambridge, MA 02139-3563
jmcla...@draper.com
http://www.ccs.neu.edu/home/johnmc
-----------------------------------
Imagine a whole pack of penguins; ready to explore your brain
When I got an order from E.R. Hamilton with an error, I wrote them. They
corrected the error, by mail, in 3 days. That might have been 1 day for
my letter to get to them, 1 day for them to process it in-house, and 1
day for their letter (refund check) to get to me. I was satisfied and
still consider their service to be good. I just checked a recent catalog
and didn't see a phone number on it.
--Lia
--
So I made them a counter offer that they continue to sell me books "as-is" except that I expect
computer books advertised as having a CD or Disk to actually have one.
Isn't a roaring economy great? I kind of miss the recession, companies seemed to take more
effort to treat customer nice when the economy was in the crapper.
Maybe I'm weird, but when I've been doing busienss with a company for about 8 years, and for the
last 2 years have been ordering about $100.00 a month... I expect to be treated like a human
being. I bought over 120 copies of one book from them last year. They are about as friendly as
Citibank.