US-PA: Glen Mills-Bi-Lingual Customer Assistance Specialist

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Job Title: Bi-Lingual Customer Assistance Specialist
Job Location: PA: Glen Mills
Pay Rate: Open
Job Length: full time
Start Date: 2008-05-12

Company Name: Applied Card Systems
Contact: Human Resources
Phone: 866-227-5627
Fax: 484-840-2758

Description: Are you ready to join a dynamic organization offering outstanding opportunities for growth and success? Applied Card Systems, a leading financial servicing company, seeks results-oriented Call Center Representatives. This highly visible position is located in Glen Mills, PA headquarters. Duties include:

The ideal Customer Assistance Supervisor candidate will be responsible for overseeing a team of Associates in the daily operation of the Customer Assistance Department of our call center. Supervisory functions will include managing the development and performance of Customer Assistance Specialists, providing coaching and up-training as needed, reviewing and delivering feedback on productivity and quality, handling associate issues, enforcing ACS policies and procedures, and effectively communicating with staff and management. Additional duties include implementing collection strategies, identifying and resolving customer issues, conducting account audits, and ensuring quality customer service. This position requires the ability to lead in a dynamic, challenging, and fast-paced environment.

The current shifts available include:
Sunday through Thursday 8AM-5PM, 2PM-11PM
Tuesday through Saturday 8AM-5PM, 2PM-11PM
Part-time shifts available run 8AM-12PM, 8AM-2PM, 9AM-1PM, 5PM-9PM, 5PM-10PM, 6PM-11PM

Please refer to job code CAS1 when responding to this ad.

For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/1172580.html?source=ng to apply online.

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