US-NY: New York-Billing Operations Manager

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Job Title: Billing Operations Manager
Job Location: NY: New York
Pay Rate: Open
Job Length: full time
Start Date: 2012-09-13

Company Name: Mitchell/Martin Inc.
Contact: Mitchell Martin
Phone: email only
Fax: email only

Description: Our client, a full-service, global investment banking and securities firm, is seeking a Billing Operations Manager Location: New York, NY Position Type: Full Time Position Summary Billing Operations Manager resides onsite at our client in New York, NY but may need to visit other client sites(s) upon request. The BM works under minimal supervision and is responsible for running the day-to-day billing operations for the Technology division. BM is responsible for understanding the clients products and how each client utilizes the product line. The BM provides new hire training for internal client staff, as well as on-going training for professional and business development. BM is able to address and resolve complex billing issues. Acts as escalation point in the absence of the Onsite Program Manager Assume front end billing management responsibility for consolidated billing of all in-scope Time and Material and Outsourced contractors for the Technology division in Americas, EMEA and India. Demonstrate a comprehensive mastery of all day-to-day and strategic operational functions that are required to service the clients. Provide local and remote staff management and partner with client sponsors across multiple locations Americas, EMEA and India. Partner seamlessly with client back end billing team to ensure accurate and timely transactions in the daily workflow Partner with various client and Comforce departments to improve and facilitate process that will increase efficiency and productivity. Partner with WAND HelpDesk to resolve issues, and communicate updates, modifications, etc. Write Standard Operating Procedures (SOP) manual for client to facilitate cross training and desk coverage. Provide client coverage in the absence of the Sr. Program Manager, and Billing Analyst. Participate in all relevant training programs internally for business and professional development knowledge. Establish priorities, meet timelines/deadlines, and display good organizational skills, and professional interpersonal skills and presentation. Understand and clearly communicate client services (payroll, billing, compliance, staffing desk) and operations procedures. Partner with Global Account Manager, Sales and Implementation team to introduce/roll-out of new client services to client Maintain a clear line of communication with Sr. Onsite Program Manager to ensure successful service delivery. Work on additional projects as needed. Job Function and Duties Billing Operations & Vendor Implementations Oversee all front end WAND/requisition management and liaise with back office operations to ensure timely and accurate processing of consolidated invoices, payments, AP feeds, and accruals for US, UK and India. Act as escalation for any SOW, timecard, or invoice approval delays; ensure timely submission of all billing adjustments and hard copy invoice requirements (India); and provide timely resolution for any AP feed code rejections. Regularly review vendor contracts and adherence to contract terms. Identify non-compliance and/or opportunities for cost savings or risk mitigation. Manage all high priority billing/payment/vendor-credit issues, escalate to key client sponsors as needed, and provide a root-cause analysis and recommendations where appropriate. Work with the client s accounting and tax teams to handle changes in accounting practices, workflows, tax structures, and tax rates (on a country by country basis). Produce the monthly accrual report for Technology Finance Project Manage integration of new Outsourced CW populations into the program, working closely with Technology Finance Services and internal client resources. Lead all new vendor implementations including a review of billing methodology, time-entry use-analysis , vendor training/education, and process adoptions and compliance. Partner with the client sponsor team on reporting and process enhancement projects which align with client workflows and data. Reporting and analyzing data relevant to the on-going operation and project success factors Regularly execute projects which enhance the billing program. Examples include new vendor implementations, expense policy education, vendor billing audits, double-pay audits, reporting enhancements, and automated invoice approval routing. Ensure WAND data integrity and accuracy at all times. Write Standard Operating Procedures (SOP) manual for client to facilitate cross training and desk coverage. Handle all overflow activities from the Billing Analyst daily workload, and provide 100% back-up during absences. Coverage includes transacting in WAND and SRS, handling all incoming requests from vendors and client sponsors, and working seamlessly with the back-office billing team to quickly and accurately progress the monthly billing cycle. Ensure timely delivery of all billing related reporting (client and internal) and provide back-up support to the Global and US Business Analysts. Own certain reporting deliverables at the discretion of the Senior Program Manager. Client Relationship Management and Support Act as point of escalation for issues relating to client staff, reporting and general questions on client Billing services. Ensure contractual scope of work is delivered. Project manages integration of additional contingent populations into the program for back-end consolidated billing, per client initiatives. Project manages the development and deployment of upgraded VMO management system. Participate in the delivery of presentations and training to client as necessary (Quality Business Review, WAND training). Staff Management Manage client staff of 4 Billing Analyst (1 NY, 1 London, and 2 India). Staff hiring, development, day-to-day management, performance reviews, and terminations as needed. Monitor team workload capacity and adjust the model to ensure optimal infrastructure and cost efficiency. Lead and develop all staff members including performance plans, annual reviews, and quarterly goal setting. Work with the Billing onsite and remote teams to coordinate cross training on client accounts and coverage due to planned/unplanned absences. Minimum Qualifications Bachelor s degree in Business, Finance, or other related field. Previous industries experience in Billing, Contingent Workforce Management, or Vendor Management a plus. Career progression in prior work history Three years of management experience that includes supervisory responsibility of 2-4 direct reports. Strong knowledge of Excel: pivot tables, v-lookups, basic formulas, and various sort/filter functions. Working knowledge of MS Office Suites Excel, Word, PowerPoint, Outlook Ability to communicate effectively in writing, verbally, interpersonally, and in presentations Able to interact and communicate with all levels of staff and management Must have excellent problem solving, critical thinking, and organizational, interpersonal and motivational skills Minimum of 5+ year s corporate business experience, preferably with prior exposure to accounting or financial systems/processes



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