US-NY: Brooklyn-Helpdesk Support, Level I
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Job Title: Helpdesk Support, Level I
Job Location: NY: Brooklyn
Pay Rate: Open
Job Length: 4-6 months (contract)
Start Date: 2011-09-05
Company Name: TalentBurst
Contact: Brian Gill
Phone: 508-628-7516
Fax: 508-628-7590
Description: Job Title: Helpdesk Support, Level IJob ID: 441815Duration: 12/17/2010 - 04/01/2011 (possible extension)
Job Description: This position will be responsible for troubleshooting end user computer hardware, software and connectivity problems over the phone (in a call center environment) Responsible for incident ticket creation and assignment to appropriate groupssites Responsible for reportingescalating issues and problems through appropriate channels You will also have a positive attitude and demonstrate an unwavering commitment to customer satisfaction, along with the ability to prioritize and adapt quickly in a dynamic environment You must be able to follow existing procedures and provide feedback for process improvement You must be detail oriented and have great follow through skills while you document tasks, tickets and track calls You will be able to work both independently and as part of a team in a professional environment
Skills: 0 - 3 years experience in a technical and/or customer service based environment Must have solid technicalworking knowledge and aptitude and some hands-on experience with computers including hardware, software, Internet, Windows, networking and other computer related problems Must have strong customer service skills and experience Must have strong written and verbal communication skills Flexibility and ability to quickly adapt to changes resulting from a dynamic and growing business environment Call Center experience, as well as extensive technical support/help desk experience, are desired and considered beneficial (but not required)
Education: BS
Please refer to Job code 10-03820 when responding to this ad.
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