US-NJ: Mountain Lakes-Technical Product Support Engineer

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Job Title: Technical Product Support Engineer
Job Location: NJ: Mountain Lakes
Pay Rate: Open
Job Length: full time
Start Date: 2006-04-01

Company Name: Eclipsys Corporation
Contact: Lynn Parks
Phone: (404) 847-5391
Fax: (404) 847-5066

Description: Do you thrive in an environment where innovation and change are encouraged? If you are a big-picture person who is not afraid to make decisions, take responsibility for them, and strives to complete things on time - we want to talk to you! Eclipsys stands above the rest...we continue to raise the bar and seek people who want to make a real difference.

Eclipsys is an award-winning innovator of health information technology solutions, providing software and services to more than 1,500 leading institutions worldwide. Today we boast revenues in excess of $300 million, have more than 2,200 employees, and provide technology solutions to all of the hospitals selected as “America’s Best” by US News and World Report annual survey. We are driven by a vision to help set the standards for efficiency and overall quality of healthcare with the products and services we provide.

We are currently seeking a Technical Product Support Engineer II to support our Technology Service Center (TSC)located in Mountain Lakes, NJ. Ideal candidates should have the following skills and come from a data center environment. We seek self-starters who work well under high-pressure.

Job Purpose and Scope:
Reports to and works under the general direction of the Technical Product Support Engineering Manager and is responsible for the following: troubleshoots system problems, makes changes based on client specifications and company standards for installations/enhancements. Performs administrative and other duties as assigned.

Job Duties and Responsibilities:

• Facilitates resolution of moderately complex client problems in all areas of supported products
• Installation/Support of Eclipsys and Microsoft Products
• Provide Application Administration.
• Builds strong, positive relationship with the customer and project team members.
• Provides technical guidance for Customers to strengthen their knowledge or technical skill levels.
• Assist in developing automation tools, utilize existing technologies to increase productivity, reduce or prevent omissions or errors
• Participate/Contribute to disaster recovery planning/testing

Additional Duties
• Verify test results against expected results.
• Completes documentation and records as necessary.
• May serve as on-call support and subject matter expert.

Knowledge, Skills and Abilities:
ISO 9000 Requirements
• Ability to work from ISO 9000 procedures
• Review TSC Vision Statement and the Quality Policy periodically and understand TSC’s client service ‘commitment to excellent’ and continual improvement and conform to these policies and TSC principles at all times.
• Review the Quality System Responsibility Matrix to understand the quality procedures that apply to the specific assignment(s) within the scope of this job position and conform to these procedures, including any reporting (and/or record keeping) responsibilities
• Report any client problem or any service degradation that may cause potential client problems per applicable procedures.
• Communicate ideas on improvements to TSC service quality or client satisfaction per established means.

Job Requirements
• Strong Knowledge of software applications, operating platforms and business continuity.
• Basic familiarity with healthcare organizations.
• Excellent communication skills.
• Well organized, detail oriented, self starter, able to work independently.
• Knowledge of problem solving resources.
• Experience with Microsoft operating systems.
• Experience with Microsoft SQL Server.
• Must demonstrate the ability to learn and communicate new technologies.
• Knowledge of software development methodology.
• Knowledge of Wintel based technologies.
• Ability to anticipate problems and initiate corrective action.
• Ability to identify best solutions to identified problems or deficiencies.
• Ability to research and determine alternate causes of problems.
• Ability to analyze information and formulate conclusions and recommendations.


Job Entry Requirements:

Required Education:
College degree or equivalent experience

Required Experience:
Four (4) to five (5) years of technical support and/or product design experience
One (1) year of technical implementation experience in a healthcare or related industry

Consider joining our team. We offer a competitive salary, comprehensive benefits, and an entrepreneurial, innovative, team-oriented environment.

For fastest response, please apply at

http://eclipsys.recruitmax.com/ENG/candidates/

Eclipsys is proud to be an equal-opportunity employer.

Please refer to Job code 3629 when responding to this ad.

For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/567991.html to apply online.

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