US-NJ: Jersey City-Customer Processing Associate
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Job Title: Customer Processing Associate
Job Location: NJ: Jersey City
Pay Rate: Open
Job Length: full time
Start Date: 2008-04-19
Company Name: Pershing
Contact: Recruiter
Phone: email only please
Fax: email only please
Description: Customer Processing Associate
Job ID: 2175(B000839) Description: The PAS Workflow Group performs various functions as part of the Operations Department, including document control, indexing, tracking and delivery of incoming funds, Books and Records and returned mail. The Workflow Associate is responsible for the timely and accurate completion of these tasks, in accordance with written policies and procedures. The successful associate has a broad knowledge of Pershing and PAS policies and procedures, as well as an understanding of industry, banking and exchange regulations. As tenure and experience increase, Workflow Associates are expected to become cross-trained in the various Workflow Group functions to increase the flexibility of the department, and improve our ability to meet the needs of our clients. The Workflow Associates function is an integral part of a collaborative team environment involving Operations, Branch Control and Service.
Essential Duties and Responsibilities
1. Understand and apply PAS P&P, WSP, the Code of Conduct and Workflow Group internal procedures. 2. Maintains a consistently high level of productivity as determined by Operations management. 3. Responsible for accuracy and timeliness of own work. Work must be processed in accordance with service standards and SEC rules and regulations. 4. Internal and external contacts (both via phone and email) must be handled with the highest level of customer service and professionalism. 5. Works in a collaborative team environment and is a positive influence within a team model structure. 6. Workflow Associates may be required to perform any of the following functions:
Workflow Processing o Processing of incoming mail (eg. open, review and delivery) o Batch and indexing of mail and incoming fax requests via Imaging o Breakdown and distribution of admin Fed Wires o Review, Process and follow-up on all received checks and securities o Prepare, maintain and quality check Books and Records mailings for client accounts
Return Mail o Review all undeliverable mail o Track and maintain audit trail of resolution at account level o Research alternate address & phone numbers to resolve issues o Initiate Abandoned Property process with Pershing LLC
Account Termination/Deconversion o Contact, tracking and follow-up on end client terminations o Contact, tracking and follow-up for Advisor deconversion o Contact, Tracking and follow-up for closed accounts with balances o Processing and follow-up related to Advisor deconversion o Creation of statistical reporting for select firms related to new account opening
Other Duties and Responsibilities
1. Set appropriate and accurate expectations and deadlines with business partners to facilitate timely processing of functions. 2. Respond to questions, research and resolve issues within scope of knowledge and authority 3. Identify and escalate those issues out of scope of knowledge and authority. 4. Provide detailed problem analysis to business partners (eg. Branch Control, Client Services) so this may be leveraged to resolve issues for clients. 5. Make timely requests for information required to process transactions and resolve issues being mindful of cutoff times and system availability 6. Support enhanced or specialized service models or ad hoc requests to meet the needs of our clients.
Qualifications Minimum required regulatory licenses: Series 7
Education and or Experience College Degree or experience in the financial industry with similar background
Requirements:
Locale New Jersey-Jersey City Expertise Finance Education Bachelors PercentTravel No Travel Job Level Experienced JobType Full-time Years Experience 1-3 Preferred Language English License/Certification Series 7
Please refer to Job code pershing-12585 when responding to this ad.
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