Re: GM admits it flucked up big time
Hachiroku ハチロク
>>There is a reason for those who become big and have gained trust.
>>There are constant connections with the customer.
>>Make sure you always keep constant quality.
>>If something goes wrong correct it immediately.
>>A happy customer comes back and brings his friends.
>>An unhappy customer bad mouths you to everyone and makes sure to
>>spread the word.
>
> You're absolutely right.
>
> I've posted here multiple times about TQM and Deming's work in Japan
> starting in the 1950's. About how he preached that you should
> constantly improve quality instead of worrying about the bottom line.
> About how this is a LONG TERM strategy that builds customer confidence
> and brand loyalty and wins in the end.
Not only Deming, but Ford. Ford execs went to Toyota and showed them how
to build cars after the war. They learned, and they learned well.
Toyota still operates on a modified, modernized version of the Ford system
they learned in the late 40's.
>
> We're at "the end". The long term strategy is won. Notice though that
> the GM fan boys here are still as pig headed as GM is: blaming the
> customer for not buying what they build and claiming "more of the
> same" is the best strategy of the future. Some people are just too
> foolish to look and see the light, even when it's about to blind them.
I've been saying that for a while. The problem is, the precious
*shareholders* are losing now as well. Toyota keeps turning a profit and
rewarding the shareholders by selling cars, GM kept making things cheaper
and cheaper to make the shareholders happy.
They should go bankrupt. It may teach them something.
But I doubt it...