No Matching Serial Number Logitech

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Regino Meriweather

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Aug 3, 2024, 10:55:00 AM8/3/24

to alsetgungcha

I have tried getting help from MS, but nothing comes up in the forums or KBAs. I called support but that has only amounted to 2hrs hold time. Everything I search shows results for people trying to use a mouse with a different receiver and that is NOT my goal.

I just pulled out a Microsoft Wireless Mobile Mouse 3500 that I had handy and after checking all the numbers I could find on the mouse and the USB receiver, the only matching info on them was an FCC ID number. None of the other information was even close on the two items. Not sure if that helps, but it might point you in the right direction.

After thinking about this for a bit here, I realized that so many of the wireless devices now use unifying receivers and can be matched to different receivers. That would make be believe that the ID numbers would not have to match. Not sure how Microsoft deals with this as I have only worked with Logitech unifying wireless items. Logitech has a small software package that allows you to connect wireless device(s) to a receiver and then that receiver holds onto the device that was connected.

Just a note on the Logitech ones. If you buy a singular mouse it normally does not have a unifying receiver, that receiver is linked to that mouse only. The way to tell is the unifying receiver has an orange * on it.

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