StarluxAirlines, an international airline, was established on May 2, 2018, and began operations on January 23, 2020. Its head office is located in Nanjing East Road, Neihu District, Taipei City, Taiwan. The airline's main hub is Taoyuan International Airport. Starlux Airlines operates domestic and international passenger services to the following destinations: Fukuoka, Osaka, Tokyo, Macau, Kuala Lumpur, Penang, Cebu, Manila, Singapore, Taipei, Bangkok, Da Nang, Ho Chi Minh City. The company's fleet consists of seven aircrafts.
Here at
seatmaps.com we have compiled the most comprehensive database of airline seatmaps in the industry. Please click on the links below to see the extensive variety of seatmaps within the entire fleet of aircraft that Starlux Airlines operates.
Passengers are allowed to carry-on baggage within the dimension of 22 x 14 x 9 inches or the total dimensions not exceeding 45 inches (including wheels, pockets). All passengers are also allowed one personal item onboard the aircraft, as long as they are 16 x 12 x 4 inch or does not exceed 32 inches in total dimension. For Economy Class - one piece of carry-on baggage that does not exceed 7 kg is allowed for economy passengers, and checked baggage up to 20kg. For Business Class - two pieces of carry-on baggage that do not exceed 10 kg each are allowed for business passengers and checked baggage up to 45kg.
Children over the age of five can travel alone. Minor escort service is mandatory for children ages 5-12. UM service is not available for bookings that involve a transfer/stopover exceeding 3 hours of connecting time or if the connecting flight does not leave from the same airport. Children ages 12-18 are not required to travel as unaccompanied minors, but the service is optional for this age group as well.
The airline accepts infants over seven days old and under two years old, but they must be accompanied by a parent, legal guardian, or other adults over 18 years old in the same cabin. Each passenger may travel with a maximum of 2 infants. One of the infants must occupy a seat with a child ticket and use a car seat during the flight.
Pets such as dogs, cats, and rabbits can be carried as checked baggage in the luggage compartment. Pregnant animals and animals under ten weeks of age are not accepted for carriage. The airline will accept for carriage in the passenger cabin only service animals if it is allowed by the local legislation of the point of destination at no extra charge.
That said, I suppose an evening arrival in Taipei might make sense if long-term goal is to bank this flight with connections to North America, which will start in April 2023 with the new A350-900 aircraft.
STARLUX departs from Changi Terminal 1 and uses the check-in desks at Row 1. Check-in opens three hours before departure, and unfortunately, the airline does not participate in the Jewel early check-in programme.
Business Class passengers and COSMILE Explorer/Insighter members get access to a priority queue, which was good news for me since a hefty line had built up for Economy even before the counters opened.
Boarding passes were issued quickly, and I appreciate that STARLUX still uses proper coloured cardstock. Singapore Airlines scrapped its green Economy boarding passes for plain black and white ones some years ago, making them not very collectible.
Seat selection fees are not waived for COSMILE elite members. However, all seats (except Extra Legroom) become available for free selection during online check-in, 48 hours prior to departure.
If you want to nurse a drink without cutting into your lap space at all, a fold down drinks holder beneath the screen allows you to do just that. It also provides a place to put loose items like sunglasses.
As good as the hardware is, one weakness of the inflight entertainment system is the relative paucity of choices. I counted only a mere 17 English language movies (and two TV programmes), so few I can actually list them all out.
If STARLUX wants to be the Emirates of Asia, it should be aware that ICE offers 1,500 movie titles. The current selection may be OK for a short hop between Singapore and Taipei (and even then, frequent passengers would quickly exhaust the selection), but not if these aircraft are to ply longer routes.
And of course, STARLUX has a cocktails programme, even in Economy. This partnership with mixologist Huang Yixiang (behind Taiwanese watering hole Bar TCRC and restaurant Bar Home) offers passengers two special drinks:
I tired both on this flight, and despite its radioactive-looking blue hue, the Sci-fi Cosmos 2.0 is quite a cocktail indeed. It features locally-made gin and a twist of lemon, giving it a good mix of sweet and tart, while being oh-so-Instagrammable.
Business Class passengers receive unlimited data, while Economy Class passengers receive an unlimited texting plan that covers platforms like WhatsApp and LINE. From 1 November to 31 December 2022, all STARLUX passengers enjoy unlimited Wi-Fi, regardless of cabin. So far so good.
The lavatories themselves are very nice, especially the handicapped one on the port side of the aircraft that affords slightly more space. I like that STARLUX went for dark-coloured countertops instead of the standard white ones, since it hides stains better and adds a touch of sophistication.
Factory-fresh planes, well-trained staff, branded collaborations, high quality meals and drinks, fancy lavatory toiletries, and an oversized IFE screen make this an experience that blurs the line with Premium Economy.
In economy there are actually 5 toilets. The one drawn in between the economy sections (in front of row 50) are actually two toilets, accessible from each aisle. Interestingly there is no corridor to move between the aisles in front of row 50, so row 50 legroom become the default corridor when they are empty or occupied by one paxes (passengers would step in front of you to move between the aisles to access the toilet which is empty on the other side).
This looks like the SQ of yore, innovative and market leading, especially in Economy. Now you dont even get a starter and bread, and the A350s are poorly maintained, all so often i need to have seats changed, if they are available, due to non functioning IFEs. Kudos to Starlux for actually walking the talk.
Booking the ticket was nothing unusual. Starlux website was easy to navigate. I paid US$253 for this one-way ticket from Singapore to Taipei. Sticking with the luxury theme, the airline does not offer basic economy fare, this was their cheapest offering. Seat selection was free and check in was available 48 hours before departure. I selected window seat 8A to get a good view of the wing and engines.
The entire cabin is spotlessly clean through out the flight, so as the toilet. In economy class, there were 3 toilets at the rear galley. The size is quite small. It could be quite difficult for parents to have their baby's diapers changed, however the airline makes effort to deck it out as nice as possible with wooden floor and bronze themed wall that suits well with the airline's brand.
On a more positive note, individual air nozzles were present to keep me cool, which is great for me. In the future, Starlux will also roll out Wifi on their fleet. Economy class passengers get free access to texting app (WhatsApp, Line and Facebook Messenger). Pricing looks reasonable to me with US$5 for 30MB and $10 for 100MB.
Service was definitely a highlight of the flight. The flight attendants (FA) were friendly without being intrusive. I asked them if pictures are allowed and they gladly allowed , even invited me for a business class photoshoot. Due to the light load, I decided to satisfy my gluttony with second servings of main course. The FA, having already taken my previous order proactively asked me if I want to try a different main course, a choice which I gladly accepted.
There was also a very interesting service flow that I had never seen in economy class. Before departure, the FA came and took my order of post take off drinks while addressed me by my surname. This was obviously an excellent service, however I cannot seem to make sense of this. Yes, there was only 4 of us economy, but this would be a logistical nightmare when the flight is full in normal times.
With the meals over, I had a cup of white wine to enjoy the sunset wing view as the Leap-1 engine hums in the background. How much better can life gets. Hope tou all enjoy the pictures as seen in the gallery.
The flight then passed uneventfully. There was no turbulence through out the flight. Just 30 minutes after dinner service, the pilots announced our imminent approach. Soon, the lights were dimmed, leaving the mood lighting to set the tone of the cabin. At 19:45 Taipei time, the flight landed on time. We landed on runway 05 Left, a very much preferred route over the northern approach as that will require a detour and 180 degree turn.
Final Remark
1. As of currently, arrival into Taiwan requires traveler to be fully vaccinated. 10-14 days mandatory quarantine are also enforced depending on departing country.
2. Mask wearing was mandatory and was observed through out the trip.
Good news is that as a future hub-and-spoke operator, Starlux has timed its regular Los Angeles flights to allow connections to and from the rest of its network across South East Asia, including Singapore.
For example, passengers originating in Singapore on JX732 will be able to make a 3-hour 55-minute connection in Taipei before flying onward to Los Angeles, for a total travel time of 20 hours 25 minutes.
Aside from the obvious row 1 space and privacy benefit in First Class, the only apparent downside is seen at the middle seat pair 8D and 8G, sandwiched between the two toilets at the rear of the cabin and closest to the galley area, where foot traffic and noise disturbance is more likely.
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