Mac As Apple Tv Remote
Melva Simons
Apple Remote Desktop is completely unstable under 10.11.4 beta. Before this was using 10.11.3 Beta2 with 10.11.2 and was getting the same results. Before 10.11.3 Beta 2 things seemd to be a bit more stable.
So the issue isn't when connecting on a local network it's whenever connecting remotely and it has to rely on icloud to connect through. That's when ARD says the system is offline. I created a new partition on rMBP and mini and installed 10.11.2 and everything works perfectly fine.
I've exactly same problem than Dominus. Remote Desktop administrator refuses to start and displays the same message "The Remote Desktop administrator software failed to start due to an unexpected error.". It is only affecting computers which ran the developper beta. Everything is fine with production Macs upgraded from 10.11.3 to 10.11.4 (classic channel).
I'm not an "power" Mac user and I'm new to Apple Remote Desktop. Does ARD need to be installed on the client computer in order for me to remotely connect to it via the internet from another mac (with ARD installed)?
Judging by what you're saying you actually don't need ARD Admin for what you want. You could simply use the Screen Sharing App one end and remote access the client (the other end) by opening up the relevant port or ports (5900 & 3283) in the firewall and knowing the external IP address (the other end) and the internal IP address of the client (the other end).
This works best if the remote site has a fixed external IP address. If you want to access multiple clients it's best you use a VPN. Alternatively you can VNC to a single remote client that has ARD Admin installed and use that to administer the other clients.
Well, since I dropped $80 into the Apple Remote Desktop I'm hoping to use it and not let that purchase go to waste. I'm familiar with LogMeIn and some of the other clients out there. I have managed to get ARD to work ONLY if both computers are on the same network. For some reason, I can't get it to work/connect to over the internet. I've enabled Remote Management on the client computer I wish to remote control. Any other tips?
It is certainly possible to access a remote computer through the internet using ARD. ARD really is not geared to this task very well due to the fact, most enviroments are using a version of NAT known as PAT, (Port Address Translation). PAT allows many internal hosts to share a single external IP address.
When trying to connect to the remote machine usign the external address of the firewall, unless Port Forwarding is configured, the firewall doesn't know what to do with the packet and simply drops it. (In effect doing what it's supposed to do).
Using Port forwarding you can "MAP" the external address along with ports 5900 and 3283 to the internal address of that remote computer again using ports 5900 and 3283. This is a fairly simple configuration on most conumer firewalls. (I have done this so I know it works).
As Antonio mentioned, a VPN is really the best method for using ARD through the internet. Unfortunatnley with the way PAT works, you are pretty much limited to accessing only the one machine when using port forwarding. There are ways around that, but that gets fairly ugly to manage.
Yes I followed the steps provided by portforward.com for my parent's corresponding router. I know their external IP address by checking it at ipchicken.com. I have enabled remote management and remote login under the sharing preferences for their mac. I launch ARD and enter their external IP, the mac's admin username and password and still cannot connect.
Your problem is going to be the external IP address. Your Parent's ISP will assign an external IP address dynamically - also known as DHCP. The problem with DHCP is the address assigned is liable to change on a regular basis. The only way you can ever know if it has changed is (a) when it fails to connect and (b) when you call your parents and ask them to check what IP address they are currently using.
AFAIK all ISPs use DHCP for their Residential Broadband offering. Clearly it's better to ask them for a fixed IP address as this will not subject to change over time and therefore offers a much more reliable remote connection. AFAIK fixed external IP addresses are only available for Business Users and will obviously cost more.
Ultimately you have to decide whether you want to foot the extra costs of a fixed IP address and the ease of use it offers or deal with a dynamically assigned one and the extra work involved in using it.
Most ISPs these days do not change residential ip addresses at random periods anymore. In most cases your external IP address will not change unless the MAC address of the device directly connected to the modem changes (i.e. router, AP, firewall, computer, etc.) and even in that case the new device typically has to be connected for a certain amount of sustained time prior to a new IP being assigned. I agree that he more than likely has a dynamic IP address assigned but the interval at which it changes shouldn't be an issue. Even if the ip does change, a 2 sec check @ www.whatsmyip.com and an update to his ARD preferences would fix any connectivity issues, not much of a problem IMO.
The 10.x.x.x and 192.x.x.x are your internal IPs (ip address scheme designated by the router or AP) sent out to the connected computers via DHCP. 10.x.x.x is typically the IP address form for a Aiport Express/Extreme, and 192.x.x.x is typically the default address form for a Netgear, Linksys/Cisco, D-Link, Buffalo, Asus, etc.So in essence it could be either type just depends on how the router has been configured. If you open Network Utility from the /Applications/Utilties folder then select the interface which is connected to the router, for example if connected via wifi select Airport (SL) or Wi-Fi (Lion) from there it will tell you that computer's internal IP address assigned by the router. Alternatively you can also open Terminal from /Applications/Utilties and type in "ifconfig" (w/o qoutations) and look at the "inet" address under the appropriate interface which will also provide you with the same information.
If you plan to connect to this computer internally (on the same network) then you will need to input the local IP into ARD, although if you have the correct sharing preferences turned on, on the target computer it should automatically show up on the list under all computers without having to manually add it to the list. If you plan on connecting to the computer remotely then you will have to add the computer via ip address and input the external ip address not the internal. Assuming you have already forwarded the appropriate ports both 5900 and 3283 using the internal IP address for that computer. Hope it helps!
Thanks for the time taken into this topic here. I have forwarded the appropriate ports on the router. I understand the difference between the internal and external IP addresses. Yes, it's on DHCP but the external IP address has been the exact same for days (if not weeks) since I've been checking. I am typing the external IP address in ARD when trying to connect by address along with the admin username and password but it just fails verification. When I'm on the same network, the computer automatically shows up in ARD. It just seems to be something not letting it connect remotely via the internet. I'm almost giving up on this and just sticking with LogMeIn for my needs. It's a shame I spent $80 on this software (shame on me for not doing my research). It's a great tool to have, but when I can only get it to work locally it's really not what I want. I rather sit down in front of the local computer and do what I need to do in that environment.
The only remote client I've added successfully is the other MacBook Pro I have in my household. Since it's on the same network, it automatically showed up in ARD. As for my parents Mac Mini, I can't get it to show. I've gotten their internal and external IPs. I'm trying to connect to their Mac Mini by using the external IP acquired from ipchicken.com and have enabled remote management/login under their sharing preferences. I am using their administrator account name and password. Unable to verify. I have forwarded the ports 3283, 5900, 5988 as instructed by this _forwarding/Netgear/WGR614v10/Apple_R emote_Desktop.htm
I believe that all Macs SL and newer have a passive ARD agent that allows you to connect to a target computer that does not have the ARD app installed. But remote management preferences have to be "on" within the sharing menu. Question..Are you trying to connect to the mac mini via external ip while connected to the same network? If so you will be unable to do so, assuming ports are setup correctly. ARD does not let you connect to a computer on your local network via the public ip, i believe this is a NAT issue, but haven't experimented enough to know for sure the cause.
When connecting to a computer on your local network make sure to view the local list by selecting "Scanner" from the main list on the left, then using the drop down menu to the right select "Local Network". When connecting to a computer externally (different network) you can just hit "All computers" from the main list on the left.
When you want to add the Mac mini select "All Computers" from the left window, then select the "+" button at the bottom of the right window, from there you can input the external IP address of the Mac mini or any other target machine you need to connect to. Also when providing User Name and Password make sure to use the User Name and Password of the Account holder that is logged into that machine.
When configuring the Netgear router make sure that you have two TCP/UDP entries for the Mac mini's internal ip address. One TCP/UDP port forward entry for the 3283 port using the assigned internal IP address for the Mac mini, and a completely seperate TCP/UDP port forward entry (same ip) but with port 5900 just make sure to title it with a different name. Netgear routers don't like two seperate entries under the same name(Name it whatever you like) Also i recommend if available on your router is to setup IP Address Reservation for the Mac Mini. This is done via Netgear interface typically under "Lan Setup". That way the internal IP address for the Mac mini does not change when being rebooted/disconnected from the network. If reservation is not an option with your Netgear Router you can manually input an IP address on the Mac Mini by going to "Network Preferences"-> "Advanced" -> "TCP/IP", then change "Using DHCP" to "Manually". Just make sure to select an IP address that will not conflict with another machine that will recieve an IP via DHCP, for instance 192.168.1.200 or 10.0.1.200. Otherwise if the internal IP is not static your router will forward the ports you opened to the wrong computer once the IP changes. Just make sure whatever IP you elect to reserve for the Mac mini,you change the IP address under port forwarding to match.
d3342ee215