Fwd: You are invited to participate in the IBM - GPS Off Campus Event - IBM Raheja Hyd - 2nd Feb 2014, 9.30 AM

[Nagireddy Bonthu]

Hi friends,

If any body interested try..!! :) Wish you all the best.!!

Regards,

Nagireddy

---------- Forwarded message ----------
From: Off Campus 2013 <offc...@in.ibm.com>
Date: Wed, Jan 29, 2014 at 7:54 PM
Subject: You are invited to participate in the IBM - GPS Off Campus Event - IBM Raheja Hyd - 2nd Feb 2014, 9.30 AM
To: bonthuna...@gmail.com



Dear NAGIREDDY BONTHU

We are pleased to inform that you have met the Initial IBM GPS-Off Campus
criteria and have been short-listed for further hiring processes for the
opening of Technical Support Associate.

This mail is being sent to invite you for your participation at the below
mentioned Venue.

Reporting Date/Time : 2nd Feb 2014, 9.30 AM

Venue Details :
IBM India Pvt Ltd, #3B, Raheja Mindspace, APIIC Software Layout, Hitech
City, Hyderabad - 81

Job Description :
Providing Voice support to IBM Internal End Users and External Commercial
Account End Users across North America, EMEA & AP. This job will require
you to handle inbound calls / emails / chats regarding technical issues for
end users.
Your key responsibilities will include
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem
determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements
Mandatory skills
• Understanding of operating systems, Windows 2000/NT/XP configuration
options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up,
Token Ring, Ethernet , LAN / WAN
• Excellent oral and written communication skills.
• Excellent customer service orientation
• Neutral accent
Desired skills
• Ability to identify basic hardware parts and aware of basic hardware
concepts
• User level familiarity with at least one e-mail client - Outlook, Notes
etc..
• Skilled in commercially standard software applications and major desktop
operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of
the caller

 Working in shifts is a mandate. Candidates applying and selected for the
job will be expected to work in shifts - including evening and night
shifts. Shifts will be 24x7 in nature and can vary depending on the
geographies supported.

Further to the mail, the various steps of the selection process are as
below.

Hiring Process :
Round 1. Group Discussion
Round 2. Voice and Accent
Round 3. Final Technical and HR

Each round in the interview process is an elimination round and only on
successful completion of one step will you be eligible to participate in
subsequent steps.

Eligibility Criteria :
Any Master's degree/ Graduate / Diploma holder from all branches, with 15yr
of minimum educational qualification, passed out in the year 2011, 2012 or
2013 and should not have any active backlog.

Please ensure that you read the above JD and eligibility criteria carefully
and participate only if you meet the eligibility criteria.

Documents to Bring to the interview :
2 sets of self attested photocopies of below mentioned documents along with
originals.
• Govt. Approved Photo ID Card( Pan card / Passport / Driving License /
Passport / Voter ID)
• Mark sheets of the highest qualification achieved
• Updated Resume
• Two passport sized color photos

Please carry the printout of this email in order to participate in the
event, failing which you will not be allowed to enter the event premises.

STATUTORY WARNING:  This mail/ invite should not be forwarded to any one
under any circumstances. If we find any Violation the person will be
disqualified from this event as well as all the future hiring events of IBM
& its affiliates.

Thanks & Regards,
Campus Hiring Team
IBM India Pvt. Ltd.

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