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Stop Scams. Learn the Signs.
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Learning to spot a scam is the best way to prevent yourself from becoming a victim.
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We will never demand immediate payment to prevent shutoff, never require you to use prepaid debit cards, or ask you to pay through another retailer. If someone asks for your personal information to provide a refund or demands payment for a new meter –
you can be sure it isn’t us.
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Here are some different types of scammers that target Eversource customers, with more examples available on our website:
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Shut-Off Scammers
pose as utility employees and threaten to disconnect service unless you make an immediate payment through prepaid debit cards, gift cards, bitcoin or payment apps. They may even manipulate the caller ID to make it appear the call is coming from Eversource.
You may hear from us if you get behind on your bill, but it won’t be to demand immediate payment in an unusual method. Instead, we can connect you to programs to help you catch up.
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Overpayment Scammers
call claiming that you overpaid your utility bill then try to get your personal bank account or credit card information to give you a “refund.” In reality, any accidental overpayment would be credited to your next Eversource bill or refunded via check.
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Phony Fee for Equipment or Repair Scammers
call demanding a separate payment to replace or install a device or meter.
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If you find yourself on the receiving end of any of these types of calls, hang up and call your local police department immediately. See more ways to protect yourself and hear a recording of a real scam call.
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800 Boylston Street, Boston, MA 02199
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© 2021 Eversource Energy. All rights reserved.
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