Chat Transcript - Anastopoulo Law Firm (Current Client Inquiries) (With Contacts)

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Chat ID - 136242 Visitor Information Kevin Farrell kfarr...@gmail.com 843 251 0758 Myrtle Beach, South Carolina, United States Chat Information Website akimlawfirm.com Time 19:39:00 EST Agent Christina Chat Duration 8m 11s Acquisition Browser Chrome 94.0 Visitor ID 8324202 Device Mobile IP Address 98.122.112.60 Lead Source Organic Chat Origin Website Referrer https://www.google.com/ Chat Transcript Christina: Hi, welcome to Anastopoulo Law Firm. How can we assist you today? Kevin Farrell: How do I see any update to my case online? Christina: Let me assist you. Christina: May I have your first and last name, please? Kevin Farrell: Kevin Farrell Christina: Thanks Kevin. May I confirm if you are a current client? Kevin Farrell: Yes Christina: Okay. Let me have someone from the law firm get back to you for further details. Christina: May I have your phone number and email address to do so? Kevin Farrell: 8432510748 Kevin Farrell: kfarr...@gmail.com Christina: Thank you for sharing your contact information with us. Christina: Let me forward your details and someone from the law firm will get back to you shortly. Christina: Is there anything else I may help you with? Kevin Farrell: 843 251 0758 Kevin Farrell: K thanks Christina: Thanks Kevin. Christina: Thank you for your visit. We look forward to serving you. Visitor Journey 1https://www.akimlawfirm.com/locations/myrtle-beach-sc/?utm_source=google&utm_medium=organic&utm_campaign=gmb-listing (10/12/21 19:27 EST) 2https://www.akimlawfirm.com/ (10/12/21 19:27 EST) 3https://www.akimlawfirm.com/personal-injury/car-accidents/ (10/12/21 19:29 EST) 4https://www.akimlawfirm.com/ (10/12/21 19:30 EST) 5https://www.akimlawfirm.com/personal-injury/ (10/12/21 19:31 EST) 6https://www.akimlawfirm.com/personal-injury/slip-fall-accidents/ (10/12/21 19:33 EST) DID YOU KNOW? Did you know that we greet all your website visitors to deliver better engagement during live chat conversations? Learn more about our Proactive Greetings. Contact your account manager today. Dial (877) 771-6067 now or email customer...@liveadmins.com. NOTE: This is a system generated email. Please do not reply.

[Heath Ward]

Please fwd to POD or Lit Team.

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P. Heath Ward

Anastopoulo Law Firm, LLC
2170 Ashley Phosphate Road | 3rd Floor | N. Charleston, SC 29406
Tel:  843-614-8888 | Fax: 843-353-1604

www.akimlawfirm.com | he...@akimlawfirm.com

Office Locations: N. Charleston | Charleston | Florence | Columbia | Greenville | Myrtle Beach | Charlotte, NC 

Appointment Only : Wilmington, NC

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Chat ID - 142356 Visitor Information Tyrus Harris tyke...@aol.com 843-621-8099 Rock Hill, South Carolina, United States Chat Information

Website akimlawfirm.com

Time 21:58:51 EST

Agent Christina

Chat Duration 8m 32s Acquisition Browser Safari 15.0 Visitor ID 8710295

Device Mobile

IP Address 71.76.45.187

Lead Source Organic Chat Origin Website Referrer https://www.google.com/

Chat Transcript Christina: Hi, welcome to Anastopoulo Law Firm. How can we assist you today?

Tyrus Harris: Do you give update information for cases on this form? Christina: Let me have someone from the law firm get back to you for further details. Christina: May I have some details about the specific issue that prompted you on our website? Tyrus Harris: I’m a client and I was just wondering if it was possible to get updated information on my case through this form Christina: Okay. Let me have you contacted with regards to your case.

Christina: May I have your first and last name, please?

Tyrus Harris: Tyrus Harris Christina: Thanks Tyrus. May I have your phone number and email address to do so? Tyrus Harris: 843-621-8099, tyke...@aol.com Visitor Journey 1https://www.akimlawfirm.com/locations/florence-sc/?utm_source=google&utm_medium=organic&utm_campaign=gmb-listing (10/13/21 21:56 EST) 2https://www.akimlawfirm.com/locations/florence-sc/?utm_source=google&utm_medium=organic&utm_campaign=gmb-listing (10/13/21 22:07 EST) DID YOU KNOW? Did you know that your website visitors can now send you SMS messages on the go? Learn more today. Email customer...@liveadmins.com or call us at (877) 771-6067.

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Chat ID - 142385

Visitor Information Tyrus Harris tyke...@aol.com 843-621-8099 Rock Hill, South Carolina, United States

Chat Information

Website akimlawfirm.com

Time 22:08:37 EST

Agent Christina

Chat Duration 11m 46s

Acquisition Browser Safari 15.0 Visitor ID 8710295 Device Mobile IP Address 71.76.45.187 Lead Source Organic Chat Origin Website Referrer https://www.google.com/

Chat Transcript Christina: Hi, welcome to Anastopoulo Law Firm. How can we assist you today?

Tyrus Harris: This is TyrusHarris, previous chat session timed out Christina: Welcome back. Tyrus Harris: Ok Christina: Can you confirm your contacts 843-621-8099, tyke...@aol.com? Tyrus Harris: yes that’s my contact information Christina: Thank you. And you are a current client, right? Tyrus Harris: yes Tyrus Harris: a Ms. Bridget Jones I Believe is the paralegal Christina: Thanks. I will forward this and someone from the firm will be in touch. Christina: Anything else I may assist you with? Tyrus Harris: So that wouldn’t be until tomorrow I assume Christina: We reply back within 2 hours.

Christina: Thank you for your visit. We look forward to serving you.

Tyrus Harris: thank you Christina: You're welcome.

Visitor Journey 1https://www.akimlawfirm.com/locations/florence-sc/?utm_source=google&utm_medium=organic&utm_campaign=gmb-listing (10/13/21 21:56 EST) 2https://www.akimlawfirm.com/locations/florence-sc/?utm_source=google&utm_medium=organic&utm_campaign=gmb-listing (10/13/21 22:07 EST)

DID YOU KNOW? Did you know that you can add special offers and promotions within the live chat window? Learn more about our Promotional Banners. Dial (877) 771-6067 to get started now or email customer...@liveadmins.com.

[Donna Manigault]

Heath’s POD

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Chat ID - 148290 Visitor Information Guadalupe Evertsz evertszgu...@gmail.com , 704 777 6734 Louisville, Kentucky, United States Chat Information

Website akimlawfirm.com

Time 21:52:25 EST

Agent Christina

Chat Duration 13m 9s Acquisition Browser Chrome 92.0 Visitor ID 4446103

Device Mobile

IP Address 107.77.235.136

Lead Source Organic Chat Origin Website

Referrer None

Chat Transcript Christina: Hi, welcome to Anastopoulo Law Firm. How can we assist you today?

Guadalupe Evertsz : Yes, my lawyer is Thom Godfrey I need e-mail Cheena send me but eraser I need send me again. my email is evertszgu...@gmail.com I have to send information, please i need email yours. Christina: Let me forward your request.

Christina: May I have your first and last name, please?

Guadalupe Evertsz : Thans,Guadalupe Evertsz Christina: Thank you, Guadalupe. Christina: Meanwhile, may I have your email to contact you? Guadalupe Evertsz : Yes Christina: Please share your email here. Guadalupe Evertsz : I send you my email Guadalupe Evertsz : now. Christina: Oh sorry for asking again. Guadalupe Evertsz : Yes. Christina: I meant, may I have your number as an additional way to contact you? Guadalupe Evertsz : yes, 704 777 6734 Christina: Thank you. Thank you for sharing your contact information with us.

Christina: Let me forward your details and someone from the law firm will get back to you shortly. Christina: Is there anything else I may help you with?

Guadalupe Evertsz : No I wait you call me.a Guadalupe Evertsz : me.as more possible. Thans. Guadalupe Evertsz : good night.

Christina: We reply back within 2 hours. Christina: Thank you for your visit. We look forward to serving you.

Guadalupe Evertsz : Ok. Christina: Have a good night. Visitor Journey 1https://www.akimlawfirm.com/ (09/30/21 13:40 EST) 2https://www.akimlawfirm.com/about-us/attorneys/ (10/14/21 21:46 EST) DID YOU KNOW? Did you know your website visitors can be instantly connected to your office? Learn more about Handover feature. Email customer...@liveadmins.com or call us at (877) 771-6067.

[Heath Ward]

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Chat ID - 185537 Visitor Information Kay Walter kaywal...@yahoo.com 9107409998 Quincy, Illinois, United States Chat Information

Website akimlawfirm.com

Time 20:05:07 EST

Agent Christina

Chat Duration 2m 21s Acquisition

Browser Chrome 92.0

Visitor ID 10457412

Device Mobile

IP Address 166.182.87.78

Lead Source Organic Chat Origin Website

Referrer https://r.search.yahoo.com/_ylt=AwrCwGE1A29hsG0AXgFEDN04;_ylu=Y29sbwNiZjEEcG9zAzEEdnRpZAMEc2VjA3Ny/RV=2/RE=1634694070/RO=10/RU=https://www.akimlawfirm.com/contact-us//RK=2/RS=VhKunuynrIShtbN7i1FdQePrTVM-

Chat Transcript Christina: Hi, welcome to Anastopoulo Law Firm. How can we assist you today?

Kay Walter: Hii need to know if your firm is representing me in my area and what should I tell the bill color

Christina: Let me assist you.

Kay Walter: Collectors Christina: Is this Kay Walter with the contacts 9107409998 and kaywal...@yahoo.com? Kay Walter: Yes a nd it's yWalters Visitor Journey 1https://www.akimlawfirm.com/contact-us/ (10/19/21 13:41 EST) 2https://www.akimlawfirm.com/contact-us/ (10/20/21 19:59 EST) 3https://www.akimlawfirm.com/contact-us/ (10/20/21 20:07 EST) DID YOU KNOW? Did you know that our technology has the ability to integrate with all major CRM software so you get leads delivered to the system you like? Learn more about our CRM Integration. Dial (877) 771-6067 now or email customer...@liveadmins.com.