ServiceNow Positions_ Plano TX - Hybrid
piysh chowdhary
Hi
Please check this one
Need Senior to junior level candidates for below role
ServiceNow Administrator
ServiceNow Developer
ServiceNow Architect
ServiceNow Business Analyst
ServiceNow Project Manager
ServiceNow Scrum Master
Location:: Plano TX - Hybrid
ServiceNow Administrator
Responsibilities:
• Managing and configuring the ServiceNow platform across multiple modules (ITSM, ITOM, HRSD, CSM, SecOps, etc.).
• Overseeing platform health, including upgrades, patches, and instance cloning.
• Handling incidents, service requests, and changes related to platform administration.
• Creating and managing workflows, business rules, UI policies, UI actions, ACLs, and platform-wide configurations.
• Developing and maintaining system integrations, data imports, and automation processes.
• Ensuring platform security, access controls, and compliance with governance policies.
• Supporting ServiceNow development teams with best practices for performance, scalability, and maintainability.
Levels:
Junior ServiceNow Administrator (L1)
Skills: Basic understanding of ServiceNow administration, ITSM processes, platform configurations, and scripting (JavaScript, Glide API).
Certifications: ServiceNow Certified System Administrator (CSA), ITIL Foundation recommended.
Practitioner ServiceNow Administrator (L2)
Skills: Proficient understanding of ServiceNow administration and ITSM Processes.
Intermediate scripting skills in JavaScript and Glide API. Familiarity with multiple
ServiceNow Modules. Experience in managing basic integrations, data imports, security
measures and access controls.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL Foundation
recommended, Certified Implementation Specialist (CIS) in at least one relevant module
(preferred)
Senior ServiceNow Administrator (L3)
Skills: Deep expertise in multiple ServiceNow modules, strong scripting and automation
skills, experience managing complex integrations, performance tuning, and governance.
Certifications: CSA, ITIL Foundation, Certified Implementation Specialist (CIS) in relevant
modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps).
ServiceNow Developer
Responsibilities:
• Developing custom applications, enhancements, and scoped applications within an Agile Scrum team.
• Scripting using JavaScript, GlideScript, AngularJS, React, and other relevant technologies.
• Collaborating with product owners, platform administrators, and other developers to refine user stories and deliver incremental value.
• Implementing and managing integrations with external systems using REST, SOAP, MID Server, and other integration methods.
• Creating and maintaining technical documentation, including solution designs and development standards.
• Building and optimizing UI/UX components, including Service Portal widgets and Workspace experiences.
• Participating in Agile ceremonies (sprint planning, stand-ups, retrospectives) and contributing to continuous improvement initiatives.
• Ensuring performance optimization, security best practices, and compliance with platform governance policies.
Levels:
Junior ServiceNow Developer (L1)
Skills: Basic programming skills, knowledge of JavaScript and ServiceNow development fundamentals, familiarity with Agile methodologies and ServiceNow APIs.
Certifications: ServiceNow Certified System Administrator (CSA), beginning Certified Application Developer (CAD) recommended.
Practitioner ServiceNow Developer (L2)
Skills: Proficient programming skills, knowledge of JavaScript and ServiceNow development fundamentals, familiarity with Agile methodologies and ServiceNow APIs,
basic integration knowledge using REST and SOAP, and understanding of UI/UX design principles.
Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in at least one relevant module
Senior ServiceNow Developer (L3)
Skills: Strong proficiency in JavaScript and Glide APIs, deep experience with ServiceNow development across multiple modules, advanced integration expertise, ability to design scalable, enterprise-level solutions, and experience working in Agile/Scrum environments. Certifications: CSA, CAD, Certified Implementation Specialist (CIS) in relevant modules
(e.g., ITSM, ITOM, HRSD, SecOps), potentially ServiceNow Certified Technical Architect (CTA) for highly experienced developers.
ServiceNow Architect
Responsibilities:
• Designing and implementing scalable, enterprise-wide solutions on the ServiceNow platform across multiple modules and business units.
• Defining and enforcing platform governance, development standards, security policies, and architectural best practices.
• Providing strategic direction for platform growth, including roadmap planning and adoption of new ServiceNow capabilities.
• Collaborating with stakeholders, business leaders, and technical teams to align ServiceNow solutions with organizational objectives.
• Conducting technical assessments, reviewing solution designs, and making recommendations to optimize performance, scalability, and maintainability.
• Leading and mentoring development teams, administrators, and implementation partners to ensure adherence to architectural guidelines.
• Managing platform-wide integrations with enterprise systems using APIs, MID Servers, and other integration technologies.
• Driving innovation by evaluating new features, applications, and automation opportunities.
• Supporting major platform upgrades, ensuring minimal disruption and compliance with IT change management processes.
• Ability to communicate complex technical solutions and challenges to a nontechnical, business-focused audience.
Levels:
Junior ServiceNow Architect (L1)
Skills: Strong development background, foundational knowledge of ServiceNow architecture principles, experience designing solutions for multiple modules, and
understanding of governance frameworks.
Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in relevant areas, ITIL
Foundation certified Practitioner ServiceNow Architect (L2)
Skills: Strong development background, proficient knowledge of ServiceNow architecture principles, experience designing solutions for multiple modules, understanding of governance frameworks and best practices. Familiarity with integration technologies and APIs.
Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in relevant areas, ITIL
Foundation certified
Senior ServiceNow Architect (L3)
Skills: Extensive experience in ServiceNow solution architecture, expertise across multiple ServiceNow modules, strong integration and automation capabilities, enterprise-level platform governance, and strategic leadership.
Certifications: CSA, CAD, multiple CIS certifications (ITSM, ITOM, HRSD, SecOps, etc.),
ServiceNow Certified Technical Architect (CTA), ITIL Foundation certified.
ServiceNow Business Analyst
Responsibilities:
• Collaborating with product owners, stakeholders, and developers to gather, analyze, and document business requirements within an Agile Scrum framework.
• Translating business needs into clear, actionable user stories with well-defined acceptance criteria.
• Working closely with the development team to refine the backlog, prioritize features, and ensure solutions align with business objectives.
• Facilitating Agile ceremonies, including backlog grooming, sprint planning, and retrospectives, to drive continuous improvement.
• Conducting user acceptance testing (UAT) and gathering feedback to validate delivered solutions.
• Supporting user training and change management to ensure smooth adoption of new features and enhancements.
• Identifying process improvement opportunities and recommending automation or workflow optimizations within ServiceNow.
• Ensuring ServiceNow best practices and governance guidelines are followed while implementing solutions.
Junior ServiceNow Business Analyst (L1)
Skills: Basic understanding of ITSM and other ServiceNow processes, strong communication and documentation skills, ability to work with stakeholders to refine business needs, familiarity with Agile methodologies.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL Foundation recommended, Agile or Scrum-related certification (e.g., Certified Scrum Master - CSM) is
a plus.
Practitioner ServiceNow Business Analyst (L2)
Skills: Strong understanding of ITSM and other ServiceNow processes, strong communication and documentation skills, ability to work with stakeholders to refine
business needs, experience with Agile methodologies. Analytical mindset with problem solving capabilities.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL Foundation certification, Agile or Scrum-related certification (CSM, SAFe Agilist) is a plus.
Senior ServiceNow Business Analyst (L3)
Skills: Strong analytical and problem-solving skills, extensive experience in requirement gathering, backlog management, and Agile methodologies, deep knowledge of multiple ServiceNow modules, and ability to bridge the gap between business and technical teams.
Certifications: CSA, ITIL Foundation, Certified Implementation Specialist (CIS) in relevant modules (e.g., ITSM, HRSD, CSM), Agile certifications (CSM, PMI-ACP, SAFe Agilist)
preferred.
ServiceNow Project Manager
Responsibilities:
• Managing ServiceNow implementation and enhancement projects within an Agile Scrum framework.
• Coordinating with product owners, Scrum Masters, developers, business analysts, and stakeholders to ensure timely delivery of backlog items.
• Facilitating Agile ceremonies, including sprint planning, stand-ups, retrospectives, and reviews, to drive continuous improvement.
• Managing project scope, timelines, risks, and dependencies across multiple ServiceNow modules.
• Ensuring alignment with organizational priorities, governance policies, and platform best practices.
• Tracking and reporting project progress, risks, and key metrics to senior leadership and stakeholders.
• Supporting change management efforts, including stakeholder communication and training coordination.
• Managing project budgets, resource allocations, and vendor engagements as needed.
Levels:
Junior ServiceNow Project Manager (L1)
Skills: Basic project management skills, foundational understanding of ServiceNow and ITSM processes, strong communication and coordination abilities, familiarity with
Agile/Scrum methodologies.
Certifications: ITIL Foundation recommended, Agile certification (Scrum Master or Product Owner) a plus.
Practitioner ServiceNow Project Manager (L2)
Skills: Project management skills experience and understanding of ServiceNow and ITSM processes. Strong communication, organization, and coordination abilities. Experience in Agile/Scrum methodologies. Ability to manage project risks and dependencies effectively. Certifications: ITIL Foundation recommended, Agile certification (CSM, SAFe, PMI-ACP) and Project Management Professional (PMP) a plus.
Senior ServiceNow Project Manager (L3)
Skills: Extensive experience in Agile project management, deep knowledge of ServiceNow implementation best practices, strong leadership and risk management skills, and ability to drive complex cross-functional initiatives.
Certifications: ITIL Foundation, Project Management Professional (PMP) or PRINCE2, Agile certifications (Certified Scrum Master - CSM, SAFe, PMI-ACP).
ServiceNow Scrum Master
Responsibilities:
• Facilitating Agile Scrum ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives).
• Coaching the development team on Agile best practices and removing impediments.
• Ensuring alignment between product owners, developers, and stakeholders.
• Tracking sprint progress and ensuring timely delivery of ServiceNow features.
• Promoting Agile adoption and continuous improvement within ServiceNow teams.
Levels:
Junior ServiceNow Scrum Master (L1)
Skills: Basic understanding of Agile and Scrum frameworks, familiarity with ServiceNow development processes, strong communication and facilitation skills.
Certifications: Certified ScrumMaster (CSM) or Professional Scrum Master I (PSM I), CSA (Certified System Administrator) recommended.
Practitioner ServiceNow Scrum Master (L2)
Skills: Strong understanding and experience in Agile and Scrum frameworks, familiarity with ServiceNow development processes, strong communication and facilitation skills, and ability to coach teams and drive Agile practices effectively.
Certifications: Certified ScrumMaster (CSM) or Professional Scrum Master I (PSM I), CSA (Certified System Administrator) and ITIL Foundation recommended.
Senior ServiceNow Scrum Master (L3)
Skills: Extensive experience in Agile frameworks (Scrum, SAFe, Kanban), strong leadership and coaching abilities, deep knowledge of ServiceNow platform and development
lifecycle, and expertise in scaling Agile in enterprise environments.
Certifications: Advanced Scrum certifications (PSM II, SAFe Scrum Master), ITIL Foundation, Agile-related certifications (ICP-ACC, PMI-ACP) beneficial.
General Skills and Certifications for ServiceNow Professionals
Skills:
• Strong understanding of ITIL and ITSM processes.
• Proficiency in JavaScript and other relevant scripting languages.
• Experience with web technologies (HTML, CSS, XML, REST/SOAP).
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
Certifications:
ServiceNow Certified System Administrator (CSA): Entry-level certification for understanding and managing the ServiceNow platform.
ServiceNow Certified Application Developer (CAD): Certification for developing applications on the ServiceNow platform.
ServiceNow Certified Implementation Specialist (CIS): Advanced certification for specific ServiceNow modules (e.g., ITSM, HR, CSM).
ServiceNow Certified Technical Architect (CTA): Expert-level certification for designing and implementing complex ServiceNow solutions.
ITIL 4 Foundation: Certification for understanding IT Service Management best practices.
Project Management Professional (PMP): Certification for project management expertise (if applicable).