This is a real head scratcher for me because I am unsure of the cause. I basically installed the GPU into my machine, downloaded the WHQL driver, and halfway through the installation, the screen automatically powers off and goes black/blank (i.e. power saving mode). The system is still responsive though as I can press the Numlock key and the light blinks on/off. Upon a system reset, Windows still boots but is unable to proceed to the login screen.
Sorry for the late reply, as emails from this site are directed to my junk mail (I can't change the email registered with this site, so I'm stuck with using my work email to login ). Just a quick update, it's working already since after Christmas when I found the solution. It's a BIOS/UEFI setting, I had to toggle "Secure Virtual Machine (SVM)" to off, install the driver, reboot, set the Secure VM setting back to on, and it works correctly.
Seems like it's got something to do with the Arc graphics card driver not registering/updating some sort of setting in the BIOS/UEFI correctly with Hyper-V (I'm not an expert in this field, please bare with my explanation)? Not sure how I chanced about the solution to this issue as well, but I think it's got to do with the Windows Event Viewer logs for Hyper-V.
Same issue, or certainly similar. Partway through driver installation, the screen just goes completely black. From then on, every time the machine boots, as soon as Windows starts to load just after the initial bootloader screen, everything goes black. Makes it an absolute nightmare to troubleshoot - I kept having to swap graphics cards just to be able to get into Windows at all. Tried for three hours today with various convoluted attempts involving swapping back to an nVidia card, booting into safe mode with card swapped back to the Intel Arc, trying the drivers again etc. Nothing worked. Total loss of visual output on each occasion, and no way to fall back to safe mode or anything remotely visible without switching out the graphics card again. Nightmarish experience, worst GPU issue I've ever had in fifteen years of building gaming PCs.
The problem is that Windows is a problem that occurs when the hard disk is an MBR. Set up your hard disk with GPT and install it and you'll be fine. Intel Arc has a bug where the screen is not displayed properly in MBR.
Well, both my NVMe SSDs are set up using GPT, so it's not this MBR issue. The only slightly quirky thing about my setup is that Disk 1 has the boot drive rather than Disk 0 (legacy of a former dual boot setup). Could that make any difference?
I just had a similar issue:
Black screen while latest drivers are installing. Num lock doesn't work. Did a hard reboot a few minutes after black screen.
What's weird is the website now says my driver's are up to date and everything seems to be working fine.
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In many laptops that also have AMD/NVIDIA graphics, the output from this graphics solution is routed out through the Intel graphics. To deliver support for this (switchable) configuration, the manufacturer had to develop a custom version of the intel HD Graphics driver that included the modification necessary. If your notebook is configured this way, you cannot use the generic Intel HD Graphics driver package; you must get a customized version from HP. If they don't provide one for Windows 10, you may be out of luck...
I have exactly the same problem with intel graphics hd 4000 except I get blue screen in the end saying stop code VIDEO TDR FAILURE what failed :igdkm64.sys and the only way I can use windows i need to go to safe mode and uninstall or disab the intel graphics hd 4000 driver so I can use windows normally HELP Please
Now, The Intel Graphics 3000 Drivers are replaced by basic Microsoft Drivers and I only have 2 options in resolution viz, 1024x768 and 800x600, Further I can't change brightness.
Whenever I try to install Intel Graphics Driver, screen turns black and I have to reinstall the Windows.
As you said us to install -79000/sp78724.exe , -79000/sp78724.exe , -79500/sp79059.exe , -79500/sp79059.exe , etc . These but our screen is not getting on right the screen is showing black screen we cannot bo anything at that time then how can we install these??
The only indication I have is that the computer did not go to sleep when I close the lid, my theory is that the lid detector is somewhat faulty and that it was stuck in the close position, disconnecting the screen. I have no idea if this is the problem but if it is it seems I unstuck it. The PC still refuse to go to sleep when I close it but at least it's stuck in the open position now.
It was working well until windows updated the Intel HD graphics automatically. using a secondary display I uninstalled the driver and as long as I prevent windows updates from updating the driver I can have a screen without being able to change the brightness or resolution. I also installed manufacturer's recommended driver which was for 2016 but it didn't help either.
I even installed Ubuntu OS just to make sure that the problem is caused by driver incompatibility with windows 10 and as I expected, everything was fine on Ubuntu and I could change screen resolution and brightness.
I was convinced this was a hardware problem, maybe a faulty CPU or Optimus mux chip and was about to throw a good laptop out because of this problem, thankfully I found a solution after weeks of searching and head scratching.
My laptop is Lenovo G50-80. As explained here, I also can't use the laptop without uninstalling intel drivers and as they update automatically, the laptop is only usable without internet connection due to this issue.
So your kind support is highly appreciated ASAP.
Best Regards,
Saliya Pathirana