Operations Analyst -Reston, VA,
Ning Zavung
please share resume to ni...@enterprisesolutioninc.com
Reston, VA,
6 months+
Description:
•
The Operations/Production Support Analyst will plan, perform, and manage
medium/complex production support tasks and activities which require deep
subject matter knowledge of business processes or specific applications in
addition to knowledge regarding general application and infrastructure support
(incident, change, problem management, controls, monitoring production
processing) and ITIL framework.
• Monitors the applications, systems and hardware in the processing environment
for abnormal processing conditions.
• Deploys code and performs smoke testing and conducts performance testing in
various environments.
• Troubleshoots technical issues with Development and Quality Assurance and
assists teams with resolution of issues.
• Maintains the scheduling system and procedures for the processing
environment.
• Works on planning and execution of change, problem, incidents, production
processes, controls and service requests
• Researches and resolves user problems as well as issues and problems with
software systems, operations processing, and assigned processing environments.
• When solving a system problem, makes effective use of tools and resources to
solve the problem.
• Utilizes manuals, write-ups and other tools as an aid in solving the problem
and contributes to the body of knowledge by adding solutions and other
information that would be useful to others.
• Follows escalation procedures, when appropriate, to resolve processing
problems and user problems in a timely manner and meet service levels and other
standards for the job.
• Subject matter expertise in general application and infrastructure support
(incident, change, problem management, controls, monitoring production
processing) and ITIL framework, knowledge management system, contract metrics
and SLAs, Remedy, Service Now and JIRA
• Familiar with identifying and using tools, technology, or processes that will
improve the overall processing environment or processing efficiency.
• Maintains the operations support disaster recovery/business continuity plans
for the assigned processing environments.
• Coordinates and conducts disaster recovery testing as required, documents
test results, and documents modifications required for future testing.
Following are the additional preferred qualifications we would like to have
• Requires a bachelor's degree in area of specialty with 3-5 years of
experience
• Experience with Windows and Linux operating systems
• Experience working on teams responsible for deploying code, performing smoke
testing and performance testing
• Experience utilizing containerization applications such as Docker
preferred
• Experience with Kubernetes, Azure, and/or similar products preferred
• Experience with Splunk preferred
• Ability to effectively use production control tools and resources
• Excellent customer service skills that build high levels of customer
satisfaction for internal and external customers
• Excellent verbal and written communication skills to technical and
non-technical audiences of various levels of the organization or that of
clients (e.g., executive, management. individual contributors)
• Willingly shares relevant technical and/or industry knowledge and expertise
to other resources
• Excellent problem-solving, team, and time management skills
• Is resourceful and proactive in gathering information and sharing ideas
Thanks & Regards…..?
Ning
Enterprise Solution Inc.