IT Operations Support - warehouse management systems || Nashville, TN
Savi Technologies LLC
Very High-priority Requirement!!!
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Role: IT Operations Support - warehouse management systems
Location: Nashville, TN
Required Qualifications:
2-5 years of experience in on-site IT or operations support, preferably in manufacturing, warehouse, or production environments.
Hands-on experience with:
Barcode scanners and label printers
Windows-based systems and basic networking
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work on the floor in a fast-paced, high-pressure environment.
Preferred Qualifications
Experience with warehouse management systems (WMS) or manufacturing execution systems (MES).
Familiarity with ticketing tools (ServiceNow, Jira, etc.).
Basic understanding of networking (IP configuration, connectivity issues).
Key Competencies
Customer-first mindset with a white-glove service approach
Strong ownership and accountability
Ability to multitask and prioritize effectively
Collaboration and teamwork
Attention to detail and process orientation
Work Environment
Primarily on the production floor with exposure to operational equipment.
quire standing/walking for extended periods.
Summary:
We are seeking a proactive and customer-focused On-Site Operations Support Specialist to provide hands-on, white-glove support for production floor operations. This role is responsible for supporting line operators, troubleshooting equipment such as scanners and printers, and ensuring minimal disruption to operational workflows.
The ideal candidate will act as the bridge between floor operations and the technical support team, ensuring timely incident logging, communication, escalation, and resolution.
Key Responsibilities:
On-Floor Operational Support
Provide real-time, on-site support to operators on production/packaging lines.
Assist with issues related to scanners, label printers, barcode systems, and line equipment interfaces.
Ensure all equipment functions optimally to maintain continuous production flow.
Perform basic troubleshooting, resets, and configurations to quickly resolve common issues.
White-Glove Service
Deliver a high-touch, concierge-style support experience to floor operators and supervisors.
Proactively monitor operations and identify potential issues before they impact productivity.
Provide clear, user-friendly guidance and hands-on assistance to non-technical users.
Build strong working relationships with operators, supervisors, and stakeholders.
Incident Management & Coordination
Log all incidents accurately in the ticketing system with relevant details.
and troubleshooting to resolve issues where possible.
diagnostics and context.