Job Title: ServiceNow ITSM Architect
Idris Adventglobal
We are looking for below position for our client. Please share the resume to Mohamma...@adventglobal.com
Job Title: ServiceNow ITSM Architect
Key Responsibilities:
Lead the architecture and design of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, Knowledge, etc.)
Define and implement platform governance, standards, and best practices.
Collaborate with stakeholders to gather requirements and translate them into ServiceNow functionality.
Provide strategic guidance for ServiceNow upgrades, enhancements, and integrations.
Conduct assessments and provide recommendations for process improvements using ServiceNow capabilities.
Work closely with developers and admins to ensure best practices in scripting, workflows, UI policies, and data models.
Support the implementation of integrations between ServiceNow and other enterprise tools (e.g., monitoring, CMDB sync, etc.)
Conduct design reviews and ensure solution alignment with enterprise architecture.
Mentor and guide development teams in technical design and architecture decisions.
Required Skills and Experience:
8+ years of experience in IT Service Management (ITSM)
5+ years of hands-on experience with ServiceNow, especially ITSM modules
Strong knowledge of ITIL processes and certifications (ITIL v3/v4) is preferred
• Experience with CMDB/CSDM, Discovery, and Service Mapping.
Proficiency in ServiceNow scripting (Business Rules, Script Includes, UI Actions, Client Scripts)
Familiarity with Flow Designer and Automation Engine
Experience with integrations using REST/SOAP APIs
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist ITSM
Strong communication and stakeholder management skills
Technical Implementation: Develop, implement, and test technical solutions within ServiceNow, including integrations with third-party systems.
Preferred Qualifications:
Experience with other ServiceNow modules like ITOM, HAM/SAM, CSM, or SecOps
Experience in Agile/DevOps environments
Knowledge of service portals and custom widget development
Exposure to ServiceNow architecture in multi-instance, multi-departmental environment
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