Hiring - Microsoft Dynamics 365 / Customer Engagement (CE) Architect - Chicago, IL / HYBRID #CGEMJP00344473

[SHAHID]

Hello,

Hope you are doing well.

         We are looking for D365 CE/CRM Architect at HYBRID. Please, go through the below Job description and let me know your interest.

Role:                              Microsoft Dynamics 365 / Customer Engagement (CE) Architect

Location:                     Chicago, IL / HYBRID

Duration:                     Long Term Project

Experience:                15+

Client:                           Capgemini/End client

Job Role and Responsibilities:

Defining technology foundations required for Phase 1 – covering architecture, platform, environments, infrastructure, integration approaches, tooling, and non-functional requirements

The D365 CE / CRM Architect will lead the design and implementation of the Unified Experience layer for the Skylark platform, leveraging Dynamics 365 Sales, Customer Service, and Power Platform. This role is responsible for defining a scalable, multi-brand CRM architecture that integrates seamlessly with CDP, orchestration, and enterprise services.

This is a critical leadership role during mobilization, responsible for establishing design standards, data models, and CRM-led experience patterns across the platform

The D365 F&O / eCommerce Lead will drive the design and implementation of finance, order management, and commerce capabilities within the Skylark platform. This includes B2B/B2C commerce flows, financial operations, and cross-system orchestration with CE and external channels (e.g., Shopify, partner ecosystems).

This role is critical to ensuring seamless transaction processing, billing, and product lifecycle management across brands and channels.

Strong expertise in:

D365 Sales, Customer Service, Omnichannel

Dataverse and Power Platform

Experience in multi-tenant / multi-brand CRM implementations

Strong understanding of:

Customer 360 / CDP integration models

Event-driven architecture

Shahid Shaikh Senior Lead Technical Recruiter

2050 Center Avenue | Suite 600 | Fort Lee, NJ 07024 Direct Number:  (201) 354-2896 tel: (201) 242-5505 x121 www.wonese.com Email: shah...@wonese.com

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