Reply received from Airtel to Mr. Santosh Kumar Shukla on his complaint dated 28.10.2011 and reminder on 04.11.2011, on the issue

[sanjeev dua]

From: 1...@in.airtel.com
Sent: Fri, 04 Nov 2011 14:47:09
To: santosh...@rediffmail.com
Subject: Re: WRONG BILLING ON AIRTEL MOBILE NO. 9560396854 [|BAL|
Qrc10411111211166439773|]
Dear Santosh Shukla,

Ref: Email dated 04-11-2011, expressing your concern regarding bill
charges for your airtel Mobile number 9560396854.

Thank you for your email to airtel and the opportunity to assist you.

We would like to inform you that, as per the service request number
40313195 our team checked in your profile and you have the bill plan
RA 13 CUG 25(North), but wrongly charged RA 13 CUG 140 (North). So we
have given a waiver of Rs: 115.82/- to our bill number 598523191.

We hope that this response has addressed your concern suitably.

Please do write in for any further assistance.





Yours Sincerely,
Dinoop Gopal K
Customer Care
Bharti Airtel Limited


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97293F71A7C86878AF4147999EC10719DD879E42667AAED2D66A7E92D68ABE42B50B5DE2A59A0E2&refno=Qrc10411111211166439773



---------Original Message----------
From: santosh...@rediffmail.com
To: 1...@in.airtel.com
Cc:
Sent: 04/11/2011 12:33:49 PM
Subject: Re: WRONG BILLING ON AIRTEL MOBILE NO. 9560396854 [|BAL|
Qrc12810111710486338547|]

Ref: Service Request number is 40313195

Dear Mr. Biswanath Dalai,

Please refer your reply para below in response of my mail dated
28.10.2011, non
of your team person has yet contacted me nither on mobile nor through
mail.
while a massage received that the amount of Rs. 105/- has been
creditedto youy
Airtel account which is also wrong.
I am out of Delhi till 07.11.2011. For any response, please ring me on
my
alternative mobile number 9560697045.
Thanks.

Santosh kumar Shukla



From: 1...@in.airtel.com
Sent: Fri, 28 Oct 2011 17:59:51
To: santosh...@rediffmail.com
Subject: Re: WRONG BILLING ON AIRTEL MOBILE NO. 9560396854
[|BAL|Qrc12810111710486338547|]
Dear Santosh Shukla,

Ref: Email dated 28-10-2011, expressing concern regarding the wrong
bill plan
renatl charges for your airtel mobile number 9560396854.

Thank you for your mail to airtel and the opportunity to assist you.

We would like to inform you that as per our records, currently the RA
13 CUG 25
plan is active on your mobile number.

However, to address your current concern, we have raised a complaint
regarding
the wrong bill plan rental charges with the relevant team. For your
reference,
the Unique Service Request number is 40313195. Our team will be
contacting you
by 03-11-2011 within 04:10 PM with an update on the issue.

You may know the status of your Service Request by dialing *121#.

We thank you for taking out the time to voice your concern. At airtel,
we
believe that it is our customers' feedback that helps us to improvise
on our
services.

Please do write in for any further assistance.


Yours Sincerely,
Biswanath Dalai
Customer Care
Bharti Airtel Limited


Your response will help us to enhance your experience with Airtel.
Please click
on the link below & provide us your valuable feedback on this
interaction
Click here to provide feedback
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8A8BF419749BE72952B6C9CCCD38BF
05BBCDF296CAEE7296B93F2117D858A8C89F311759D&refno=Qrc12810111710486338547



---------Original Message----------
From: santosh...@rediffmail.com
To: 1...@in.airtel.com
Cc:
Sent: 28/10/2011 05:13:25 PM
Subject: Wrong billing on Airtel Mobile no. 9560396854

Subject: Wrong billing on Airtel Mobile no. 9560396854

Sir,

I have received a ebill in the current month bill no. 598523191 dated
27.10.2011 for my mobile number 9560396854, I have seen that Rs 116.67
charged
excess under bill period charges and rental. Here I have to mentioned
that this
is my self paid number in RA13 CUG 25 North @zero rental plan and in
the bill,
it shows RA13 CUG 140 North @Rs 140 rental plan as I have not
requested to
change my bill plant and it is changed without my consent which is
illegitimate
and I am not going to pay the excess charges.

So I request you to lodge my complaint and reverse the charges
mentioned above
and restore RA13 CUG 25 North @zero rental plan to my number as it is
not a
company paid number it is a self paid number.

I request you that I am not interested in your new plan thus my old
plan remain
activated and accordingly my bill needs to be revised with respect to
my
original plan.

Further my revised bill may be sent to me so that i can pay it. in
delay in
revising the bill should not be considered as delay in payment.

I have also tried to registere my complaint on your To
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