Re: Airtel CUG Change of Bill Plan on Mob. Numbers 9810138135 and 9560071177 with my Consent.

[Sanjeev kulshreshtha]

dear sir,

first lodge the complaint at 198.

it is a difficult task so before calling listen my conversation in the amr files already uploaded in the forum.

On Tue, Nov 1, 2011 at 14:48, RAJEEV PUSHKARNA <pushk...@gmail.com> wrote:

This reply is not acceptable. These are my personal numbers and not
paid by Railways so why should I speak to Railways . Further, it is
informed that old bill plan has been restored as well as refund has
also been provided at some of the numbers mentioned below:
9650901038, 9560376854 and 9650798851.

Therefore, restore my old bill plan immediately at both the numbers
and also send me corrected bills otherwise I will not make payment of
pending bills (October onward) till my grievances are resolved up to
my satisfaction and its responsibility will be yours or otherwise
provide me the complaint number so that i may take further action in
this regard.

Yours sincerely


Rajeev Pushkarna

From: "1...@in.airtel.com" <1...@in.airtel.com>
To: pushk...@yahoo.in
Sent: Tuesday, 1 November 2011 11:49 AM
Subject: FW: RE: CHANGE OF BILL PLAN OF MOB NOS.9810138135 AND
9560071177 WITHOUT MY CONSENT. [|BAL|QRC10510111210015980241|]

Dear Rajeev Pushkarna,
Ref: Email dated 01-11-2011, expressing concern regarding revised bill
plan
change for your airtel mobile number 9810138135 and 9560071177.
We thank you for your email to airtel and welcome the opportunity to
assist you.
As per your query regarding bill plan change, we would like to inform
you that
it is the decision of railway board  to change the plan and the plan
on old
rates is not available to any customer.
As per the revised bill plan old rates have been withdrawn, and if the
customer
continues with this plan the new rates will be applicable as per
attached bill
plan details and the applicable change in rate plan wil be effective
from
01-10-2011.
We would like to inform you that you are in the CUG group of Northern
Railways and having the bill plans of the same.
Further any assistance regarding bill plan we request you to contact
with your
railway board co-ordinator for further assistance.
Contact details of railway board co-ordinator for your reference:
Name :Arora
Mobile number : 9815609490
We hope that this response has addressed your request suitably.
Please do write in for further assistance.
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Regards,
Sanjeev Kulshreshtha