Another response for 9560396854

[sanjeev dua]

From: santosh...@rediffmail.com
To: 1...@in.airtel.com
Cc:
Sent: 08/11/2011 12:51:57 PM
Subject: Re: WRONG BILLING ON AIRTEL MOBILE NO. 9560396854 [|BAL|
Qrc10411111211166439773|]

Dear Mr. Dinoop Gopal K
Thanks for your prompt response and correcting my bill plan and bill.
Further it is requested to mail me my revised bill so that I can pay
yorr bill
immediately.

Santosh kumar Shukla
Mobile No. 9560396854


From: 1...@in.airtel.com
Sent: Fri, 04 Nov 2011 14:47:09
To: santosh...@rediffmail.com
Subject: Re: WRONG BILLING ON AIRTEL MOBILE NO. 9560396854
[|BAL|Qrc10411111211166439773|]
Dear Santosh Shukla,

Ref: Email dated 04-11-2011, expressing your concern regarding bill
charges for
your airtel Mobile number 9560396854.

Thank you for your email to airtel and the opportunity to assist you.

We would like to inform you that, as per the service request number
40313195
our team checked in your profile and you have the bill plan RA 13 CUG
25(North), but wrongly charged RA 13 CUG 140 (North). So we have given
a waiver
of Rs: 115.82/- to our bill number 598523191.

We hope that this response has addressed your concern suitably.

Please do write in for any further assistance.





Yours Sincerely,
Dinoop Gopal K
Customer Care
Bharti Airtel Limited