Problems when trying to 'add my egg'

[Robbie Gregg]

Hi all,

I recently purchased an Air Quality Egg 2. I have followed the instructions as given (i.e. using the serial console, defining the wireless SSID and password before exiting, unplugging from the computer and plug into a mains-USB adapter).

I can ping the device so I am know the egg is connected to the network. However, when I then try to add my egg from http://airquality egg.com using the serial ID given in my user manual (i.e. something like egg1234567890123456), the web page returns 'egg not found'.

I have noticed I am getting an error message in the console output which I have added below. Here is the output (note the error message 'Error: Couldn't resolve 'update.wickeddevice.com'). (note I have changed the serial ID displayed in the output just in case this needs to be kept private).

Any ideas would be much appreciated. For example, do I need to change any settings on my router (e.g. port forwarding)? Do I need to update my firmware? Is there a known bug inhibiting the new AQE devices to register with the 'cloud'?

Thanks

Robbie

CONSOLE OUTPUT:

Serial Monitor:

Port: Speed: Disconnect
Warning! Because of a known bug on Chrome, you should press the disconnect button before physically disconnecting your device.
Or else the connection with the serial monitor will stay open until you restart your browser.

+------------------------------------+
| Welcome to Air Quality Egg 2.0 |
| NO2 / CO Sensor Suite |
| Firmware Version 2.0.4 |
+------------------------------------+
Compiled on: Aug 24 2015 12:47:06
Egg Serial Number: egg1234567890123456

Info: Tiny Watchdog Initialization...OK.
Info: Slot Select Pins Initialization...OK.
Info: SPI Flash Initialization...OK.
Info: SD Card Initialization...Fail.
Info: Current firmware signature: 346044 18705
Info: SHT25 Initialization...OK.
Info: NO2 Sensor AFE Initialization...OK.
Info: NO2 Sensor ADC Initialization...OK.
Info: CO Sensor AFE Initialization...OK.
Info: CO Sensor ADC Initialization...OK.
Info: RTC Initialization...Fail.
Info: CC3000 Initialization...OK.
Enter 'aqe' for CONFIG mode.
OPERATIONAL mode automatically begins after 12 secs of no input.
11...10...9...8...7...6...5...4...3...2...1...0...
-~=* In OPERATIONAL Mode *=~-
Info: Beginning Network Scan...
Info: Network Scan found 8 networks
Info: Found Access Point "scoobydo", RSSI = 83
Info: Connecting to Access Point with SSID "scoobydo"...OK.
Info: Request DHCP...OK.
Info: IP Addr: 192.168.1.115
Info: Netmask: 255.255.255.0
Info: Gateway: 192.168.1.1
Info: DHCPsrv: 192.168.1.1
Info: DNSserv: 192.168.1.1
Info: Mirrored configuration already matches current configuration.
Error: Couldn't resolve 'update.wickeddevice.com'
Info: Resolved "opensensors.io" to IP address 52.19.195.193
Info: Connecting to MQTT Broker with Client ID "egg1234567890123456" using Authentication...OK.
Info: Sampling Sensors @ 70685
csv: Timestamp,Temperature[degC],Humidity[percent],NO2[ppb],CO[ppm],NO2[V],CO[V]
csv: 01/01/1970 00:01:11,---,---,---,---,0.000000,0.000000
Info: MQTT publishing to topic /orgs/wd/aqe/heartbeat...OK.
Info: Watchdog Pet.
Info: Watchdog Pet.
Info: Watchdog Pet.
Info: Watchdog Pet.
Info: Watchdog Pet.
Info: Sampling Sensors @ 75685
csv: 01/01/1970 00:01:16,---,---,---,---,0.000000,0.000000
Info: MQTT publishing to topic /orgs/wd/aqe/heartbeat...OK.
Info: Watchdog Pet.
Info: Watchdog Pet.
Info: Watchdog Pet.
Info: Watchdog Pet.
Info: Sampling Sensors @ 80685
csv: 01/01/1970 00:01:21,---,---,---,---,0.000000,0.000000
Info: MQTT publishing to topic /orgs/wd/aqe/heartbeat...OK.
Info: Watchdog Pet.
Info: Watchdog Pet.
Info: Watchdog Pet.
Info: Watchdog Pet.
Info: Sampling Sensors @ 85693
csv: 01/01/1970 00:01:26,---,---,---,---,0.000000,0.000000
Info: MQTT publishing to topic /orgs/wd/aqe/heartbeat...OK.
Info: Watchdog Pet.
Info: Watchdog Pet.
Info: Watchdog Pet.
Info: Watchdog Pet.
Info: Sampling Sensors @ 90693
csv: 01/01/1970 00:01:31,---,---,---,---,0.000000,0.000000
Info: MQTT publishing to topic /orgs/wd/aqe/heartbeat...OK.
Info: Watchdog Pet.
Info: Watchdog Pet.
Info: Watchdog Pet.
Info: Watchdog Pet.

[Victor Aprea]

Hi Robbie,

The good news is the output from your Egg appears to be completely normal (for an Egg without the Offline Data Logging package installed - hence the SD and RTC fail messages). It looks to be connecting to the network and opensensors.io and publishing data like a champ. I just re-registered your Serial Number (looked you up in the production logs), so please can you give it another try? Should be good to go now.

Kind Regards,

Vic

Victor Aprea // Wicked Device

victor...@wickeddevice.com

T: @vicatcu

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[Daniel Fein]

Hello Victor,

I am having the same problem with egg egg00802fbeb0980130

__

csv: 01/01/1970 00:30:13,21.79,52.81,15.93,3.93,-0.828380,-1.992556,---,---,---
Info: MQTT publishing to topic /orgs/wd/aqe/heartbeat/egg00802fbeb0980130...OK.
Info: MQTT publishing to topic /orgs/wd/aqe/temperature/egg00802fbeb0980130...OK.
Info: MQTT publishing to topic /orgs/wd/aqe/humidity/egg00802fbeb0980130...OK.
Info: MQTT publishing to topic /orgs/wd/aqe/no2/egg00802fbeb0980130...OK.
Info: MQTT publishing to topic /orgs/wd/aqe/co/egg00802fbeb0980130...OK.
____

[Victor Aprea]

Hi Daniel, 

Looks like pre-registration of your serial number was overlooked during production. I just added it, please give it another try and let me know if you continue to have trouble with this.

Kind Regards,

Vic

Victor Aprea // Wicked Device

victor...@wickeddevice.com

T: @vicatcu

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[Kathryn Dodge]

I have the same problem. I see that the egg is gathering data...but boy I don't see it...certainly don't see it on the map

[Christopher Westling]

On Monday, October 31, 2016 at 10:14:22 PM UTC-4, Kathryn Dodge wrote:
> I have the same problem. I see that the egg is gathering data...but boy I don't see it...certainly don't see it on the map

Hi, Kathyrn,
I looked this morning and I could see your egg on the map at airqualityegg.com. I verified that your egg was set up properly, but I also looked at the dashboard at https://airqualityegg.wickeddevice.com/dashboard/#/egg/[your-serial-number] for the last 8 hours and it seems like there might we a WiFi signal strength issue. I'll send you an email with instructions on how to check this.

Thanks!
Chris Westling
Wicked Device