Changes to remote access to your Internet America mail service
Brad Felmey
Support" <sup...@airmail.net> wrote:
>Effective immediately
Effective immediately, the IA mail server is bouncing connection
attempts. Can't POP at all.
Thank goodness I've moved to my own mailserver. This is painful to
watch.
--
Brad Felmey
Internet America Electronic Support
wrote:
What is the exact error message that you're receiving?
Thanks!
--
Ken Baum
Internet America Electronic Support
Technical Support: http://www.airmail.net/support
System Status Line : 214-861-2-NOC (2662) * 888.382.1300
Jerry
>
> Effective immediately, Internet America customers who use any of the
> Internet America* e-mail servers from some location on the Internet
> OTHER than your IA dial-up, ISDN, DSL or leased line will now have to check
> your e-mailbox prior to sending any new e-mail messages.
>
> Customers who might be affected are those who have a dial-up or DSL
> account with Internet America, but also access the Internet America
> e-mail servers via a corporate LAN while at work or using an Internet
> connection at school.
>
> Under the new system, once you (or your e-mail program) have checked your
> e-mail, you will be able to send e-mail for an hour via the IA e-mail
> servers from that remote location. Checking your e-mail again later from
> the same IP address extends that access time.
In other words, each time the mailbox is checked, the 1-hour timer is
reset?
>
> Most e-mail programs automatically check for new messages each time
> they are started and occasionally re-check for new messages automatically,
> so this new requirement on e-mail being sent should be transparent to most
> customers who access our servers remotely. If your e-mail program already
> checks for new e-mail more frequently than once an hour, you don't have to
> adjust anything.
>
> If you are accessing the Internet America e-mail servers from a remote
> location and don't check your e-mail shortly before sending e-mail or it
> has been more than an hour since you checked e-mail last, any e-mail you
> send may be rejected with a message like:
>
> 501 <user...@airmail.net> Check mail before sending. No third-party relay.
>
> If your e-mail program doesn't automatically check for new e-mail at
> regular intervals, this is usually a setting that can be adjusted.
> Some helpful information on various e-mail programs can be found at:
> http://support.airmail.net/email/index.htm
>
> This change does not affect e-mail from non-IA customers that is addressed
> to IA customers. The change just lets us verify that we only deliver
> e-mail to other places that really came from our customers.
>
> * This change also applies to Airnews customers who have service levels
> with e-mailboxes, and to customers with e-mailboxes on servers belonging
> to acquisitions of Internet America, such as PDQ and Neosoft.
How is Webmail impacted? When logging on through that, does it check
the user's 'inbox' automatically via the login process?
--
jer
email reply = I am not a 'ten'
James Nuckolls
>Internet America Electronic Support wrote:
>
>> Under the new system, once you (or your e-mail program) have checked your
>> e-mail, you will be able to send e-mail for an hour via the IA e-mail
>> servers from that remote location. Checking your e-mail again later from
>> the same IP address extends that access time.
>
>In other words, each time the mailbox is checked, the 1-hour timer is
>reset?
Not each time, no (that would be quite a bit too clostly for our
tastes). IIRC, once the lock is older than 30 minutes it's renewed
for another time period (60 minutes).
>How is Webmail impacted? When logging on through that, does it check
>the user's 'inbox' automatically via the login process?
Webmail isn't. Since webmail is a) inside the IA network, and b)
an authenicated service this change has no affect.
Gordon Burditt
>> e-mail, you will be able to send e-mail for an hour via the IA e-mail
>> servers from that remote location. Checking your e-mail again later from
>> the same IP address extends that access time.
>
>In other words, each time the mailbox is checked, the 1-hour timer is
>reset?
After you have done a check, you have at least one hour. Certain
optimizations are done to avoid constantly updating locks, and you
might end up with two hours on the first check after being disconnected
for a while. If you think of it as "resetting the timer every time
you check", you won't overestimate your time.
>How is Webmail impacted? When logging on through that, does it check
>the user's 'inbox' automatically via the login process?
If you check mail via Webmail, it will *NOT* count as a check to
send via something other than Webmail. Webmail should check
itself often enough to avoid problems.
Gordon L. Burditt