Recover deleted flight

[TONI FIGUERAS]

Hi, 

I have synchronized a flight but the web only shows 16 seconds, being a flight of more than 9 minutes. I have deleted it but can't sync it again. In the DJI Fly App, it appears normally. Any solution? 

Thank you.

[tre...@airdata.com]

Hello, 

Thanks for the comment. This cropped flight that you noticed is a known issue when using DJI Fly with an iOS device. What happens is that DJI prematurely uploads the flight log to their servers while the drone is still airborne. This results in a cropped flight when AirData retrieves it from DJI's servers. 

We have created a help page on this topic, which discusses how to prevent future flights from being cropped, and how to fix the cropped flights that are on your AirData account. That help page can be found here: https://app.airdata.com/dji-fly-iphone

Regarding the cropped flight that you deleted from your AirData account - you can retrieve it from your iOS device and manually upload it to your account. This will ensure that you have the complete flight displayed. Please refer to this video for instructions on retrieving flight logs from your iOS device: https://www.youtube.com/watch?v=8HZ-rd8dkJc

Lastly, we have already notified DJI of this issue. If you would like to notify them as well, it may help them prioritize this accordingly. 

Please let us know if you have any questions about this!

Thank you, 

Trevor