Fwd: Concentrix is hiring for Enterprise Technical Support (Voice International)- Chennai!
Thavakumar R
From: "Shalini Augustine" <Shalini....@concentrix.com>
Date: 13-Jul-2017 2:50 PM
Subject: Concentrix is hiring for Enterprise Technical Support (Voice International)- Chennai!
To:
Cc:
Concentrix is hiring for Enterprise Technical Support (Voice International)– Chennai
Strong verbal communication in English is mandatory – Others kindly excuse
CTC Offered : 3.00 to 3.8 lacs
Job Title: Technical Support Engineer
Location - Chennai
'A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 25 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism'
Job Description
As a Technical Support Engineer you will be Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA, following internal process & keeping self-updated. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong technical problem solving skills; and be someone who embraces challenges.
Requirements:· Good written and verbal communication skills
· Ability to work well under pressure with high attention to detail
· Ability to proof own work
· Good interpersonal skills
· Good Team player
· Adaptability / Flexibility
· Ownership and initiative
· Willingness to work in a 24/7 shift environment
Required Skill set:
· Knowledge in Networking, Operating systems, Server Technology, Hardware storage & System Securities
· Networking domain knowledge including TCP/IP protocols
· Experience resolving system crashes and hardware related issues
· Understanding of Storage Hardware Architecture (Partitioning / RAID)
· Excellent knowledge of Operating Systems including (Windows 2012, 2008, Windows 8+ / Linux, UNIX)
· Good interpersonal communication skills and customer handling skills are needed in order to work successfully with customers in high stress and or ambiguous situations
Interview Rounds
· HR Screening
· V&A – Excellent Communication skills in English
· Technical – Technical interview on networking and OS related concepts
· Ops Round- Final ops round to sign off employment
Educational Qualification:
Bachelor’s Degree/Diploma Holders/Under grad with relevant work experience
CCNA / CCNP certification will be an added advantage
Shifts: Must be fine to work in rotational shifts.
Interview Schedule day : Monday to Friday
Interview time : 11.00 am to 3.00pm
Venue:
Concentrix Technologies,
5th floor Fortune towers,
200 feet radial road,
Kovilambakkam, Chennai - 600117.
Should you need any further information kindly respond to this email.
NOTE - Bring your aadhar number(mandatory)
Thanks & Regards,
Shalini Chrislla Augustine I Recruitement Manager I Talent Transformation Business Unit I