| TN Form Details | |
|---|---|
| TN ID | TN-In-GR-PI-2010-1374 |
| Raised By | TN Manager, Email: konstantin...@aiesec.net |
| Organisation Name | Teleperformance Hellas |
| Name | Georgiou, Leta |
| Organisational Position | HR Recruiter manager |
| Committee | AIESEC PIRAEUS, GREECE |
| Status | Available |
| Exchange Type | Management Traineeship |
| Internship Description | |
| Internship Title | - |
| TN Fee | U.S. $595 |
| Internship Focus |
No Particular LN IG |
| Field of Work |
Business Administration Economics Information Technology Marketing Other Studies |
| Working Hours |
From 9:0 To 17:0 With a total of 40 hours per week Saturday work Sometimes |
| Payment | Salary in U.S. $1170 |
| Payment Rate | Monthly |
| Department in which the Intern will be working | Dell Tech |
| Job/Task Description 1 | Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognising more complex problems and escalating accordingly. |
| Job/Task Description 2 | Provides basic to moderately complex support to Dell customers on Dell products, systems, peripherals and software. |
| Job/Task Description 3 | Logs calls from customers into the customer relationship database and follow procedures to resolve problems Tracks and follows cases to ensure that they closed in an efficient and timely manner. |
| Job/Task Description 4 | Provides feedback on a daily basis to the Team and Supervisors on new/emerging issues that have identified and work to proactively highlight areas that need to be improved. |
| Job/Task Description 5 | Other duties as assigned. |
| Details of the working details |
|
| Measurable results expected from the intern | Attendance and punctuality, Commitment to Quality, Generate customer loyalty while supporting the services through a strong customer focus and promoting a commitment to excellence, Advise customers and respond to customer inquiries. |
| Key learning points that the intern might obtain during the internship | Use of a number of software applications and platforms, customer management skills,marketings skills. |
| Preparation required from the intern before arrival | Work permit (if required). |
| Additional information which a potential candidate may require for the internship | Possibility of production bonus up to 330$. |
| File | No File uploaded |
| Organisational Preferences | |
| Internship Earliest Start Date | 24.01.2011 (Preferred) |
| Internship Latest End Date | 24.01.2012 (Preferred) |
| Minimum Duration | 40 Weeks (Required) |
| Maximum Duration | 52 Weeks (Required) |
| Degree | Undergraduate (Preferred) |
| Backgrounds | |
| Information technology | Software Development and Programming (Preferred) |
| Marketing | Introductory Marketing (Preferred) |
| Information technology | Database management (Preferred) |
| Skills | |
| Computer | Internet Users skills (Required) |
| PC user skills (Required) | |
| Professional Skills | Client Servicing Skills (Preferred) |
| Marketing / Selling skills (Required) | |
| Languages | |
| Excellent | English (Required) |
| Native | Turkish (Required) |
| Regions | |
| Required/Preferred | Required |
| Geographical Region | |
| Sub Region | |
| Language Zone | Spanish Speaking World |
| Countries | TURKEY |