Urgent Match GIP for Slovenians

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Olessya Demchenko

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Jul 5, 2012, 6:51:53 AM7/5/12

to aiesec-slove...@googlegroups.com, Ursula Ramírez Santiago, Tina Prihavec

---------- Forwarded message ----------
From: Anita Petrova <anita....@aiesec.net>
Date: 5 July 2012 08:56
Subject: Urgent Match GIP
To: lesya.d...@gmail.com

Hi , I am Anita Petrova and I am VP ICX BULGARIA. We have one really good internship only for SLOVENIA .

All The Best,

Anita Petrova !

Sitel Bulgaria Ltd. CUSTOMER CARE ADVISOR AIESEC SOFIA TU, BULGARIA
Earliest Start Date 07.02.2012 Latest End Date 01.01.2014

About Sitel Bulgaria Ltd.
Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations. We are the leading global business process outsourcing provider of customer care and complementary back-office processes. Sitel's clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason: Sitel delivers the results they want and expect. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey. Sitel’s 57,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s solutions span 135+ domestic, nearshore, and offshore centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific.

Job Description
Department the intern will be working	Nokia Project Depertment
Job Description1	Responds to a wide variety of customer contacts by telephone & email Listens carefully to customers expressed needs & shows understanding of them
Job Description2	Chooses the best course of action based on the information available Remains professional & calm when communicating, even when under pressure or challenged
Job Description3	Documents complaints as per agreed processes & procedures Provides level 1 technical support for the supported products
Job Description4	Cleanses customer data & updates records on each transaction
Job Description5	-
Job Description6	-
Measurable results expected from the intern	Service Level Customer Satisfaction
Preparation required from the intern before arrival	Social package
Details on the Working Conditions	Personal Workspace Computer Internet Access Any Other
Other Details of the Working Conditions	The company will cover the cost of airplane tickets and the first payment for rental accommodation.
Learning points that the intern might obtain during the internship	To be a part of a worldwide leading company in the Customer Support Service Area To join a young and dynamic team Opportunities for long-term professional career Entitlement to company internal training and development
Additional information a potential candidate may require for the Internship	Excellent English skills

Work Information
Field of Work	Business Administration
Working Hours	From 10:0 To 19:0 With a total of 40 hours per week Saturday work None
Payment	Salary in US $1000

Organisational Preferences
Internship Earliest Start Date	07.02.2012 (Preferred)
Internship Latest Date	01.01.2014 (Preferred)
Minimum Duration	50 Weeks (Preferred)
Maximum Duration	78 Weeks (Preferred)
Degree	Bachelor (Preferred)

Backgrounds
Cultural Education	International Education(Preferred)
Information Technology	Mobile Technology(Preferred)

Skills
Computer	Internet User Skills(Required)
	PC User Skills(Required)
ERP	Siebel(Preferred)
Operating systems	Windows Operating Systems(Required)

Languages
Native	Slovenian(Required)
Excellent	English(Preferred)

Regions
Required/Preferred	Preferred
Geographical Regions	Central and Eastern Europe
Sub Regions	-
Language Zones	-
Additional Country	-
Developing Country	-