Que Es Apple Wallet Bbva
Dixie Schlatter
When i try to use Apple Pay on my new phone, after double clicking on side button, message comes up to bring phone nearer to the terminal, i have had phone in all positions on the terminal but payment will not complete, then the wallet app freezes when i try to cancel app and restart. It is not just one cards it happens on all cards. I have tried cancelling cards and re-applying them, restarting phone, these have not resolved the problem. Meanwhile apple pay on my watch is working fine. Anyone had this problem, or has ideas to fix?
Same issue on my new iPhone 15 Pro -- but only with the Apple Card. Double click, says "hold near reader" (which I am) but it never connects. Removed and readded my Apple card and it worked once but twice this morning I had the same problem again. I doubt it's a hardware issue because I have used Apple pay with other cards and had no problem at all -- it's just with the Apple Card. Very frustrating....
good morning to everyone in this thread. I just got off the phone with apple support about the Iphone 15pro Apple pay canceling transactions/ not recognizing payment issue. they ran a remote diagnostic on my device and confirmed no Hardware issue of any kind every system is running ok including the Apple Pay Unit. they informed me the day the payments stopped working is the same day my phone automatically updated to ios17.0.2 this update is the issue. They informed me multiple people are having the same issue. they will be rolling out a patch update in the coming days to resolve the issue with Apple Pay.
I solved by getting a new device from Apple at the Genius Bar. As far ad I understood if you are able to set up cards on Apple pay but you are not able to pay in phisical stores with your device, you have an hardware issue and either they change the nfc module or they replace the phone. Before the replacement the Apple support sales me to try to:
Iphone 15pro same exact problem worked fine for a week then suddenly woke up yesterday morning september 28th and apple pay no longer worked. tried multiple different stores with it. none worked. 7/11's machine actually gave me a notice saying "application not supported insert chip card" all the rest just canceled transactions. (they did not decline the charge just asked i insert chip card and canceled transaction.) im assuming many people are having this issue from the looks of reddit forums upon googling the problem. hopefully apple sends out a patch update soon because it seems to be a software issue on the 15 pro and pro max devices running ios 17.0.2
Do you drive a BMW? Have you charged your phone on the surface charger inside of the car? From what happened to me and other on another forum, that may be the culprit. I and other had to get replacement phones from Genius Bar. The diagnostic test showed a failed Apple Pay unit.
I have an Iphone 15 Pro Max. IOS 17.0.2 Mine wasn't working either. Deleted all cards, re-entered manually. Logged out of all Icloud accounts. Re-entered the cards. Re-booted the device. Diagnostic came back fine. Then they suggested I remove the case (a magsafe "compatible" case -- with the little circle/line pattern 0- in the back). It worked without the dang case.
Same issue. New iPhone 15 Pro. ApplePay (via NFC) virtually never works on this phone. Was fine on my old 12 Pro Max, but after switching to the 15 Pro, I've had maybe 3 or 4 times where it's worked and dozens or more times where it didn't. Double tap side button, choose Apple Card and hold the phone near the reader and nothing. No beep, no acknowledgement in the app, nothing.
In chat support diagnostics and now in person at the Genius Bar everything checks out with the NFC chip. In person at the Apple Store, the Genius helping me had me try various taps on his NFC reader and it worked every time. I was even able to make a dummy purchase with Apple Pay at the store. However, in the wild, it simply doesn't work as though the software handshake between my card and the reader never happens and the app simply does nothing.
It's not the end of the world, but it's a bummer. I'd prefer to use Apple Pay for everything and receive my cash back for doing so, but always end up resorting to using the physical card when it fails.
Hi thanks for replying. Firstly I had no probs with my previous iPhone 12 Pro Max, only started after adopting new phone. I have signed in and out of iCloud, restarted phone numerous times, deleted wallet app and re-installed, deleted all cards and re-installed them. Tried using AP at numerous shops, same problem everywhere. I stepped short of re-setting phone, leaving this as last resort, due to time and effort to reset up. I might have to do this, or contact apple support.
Another alternative is to contact Apple Support and have them run remote diagnostics on iPhone and verifying NFC is working. If remote diagnostics is inconclusive, make an appointment at nearby Apple Store Genius Bar.
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