Xbox Billing Address

[Yogprasad Moneta]

Informationmismatch

Make sure that the region of your payment method matches the region of your Xbox Console and Microsoft Account (i.e. if your credit card is from the US, make sure that your billing address is in the US and that your Xbox is set to the US (System > Language and Location > Language EN-US, Location US)

Even if the information seems correct, enter a new payment option, or delete the current payment option and re-enter it. For detailed instructions, see: Update your billing address and payment options. NOTE: If your payment method is about to expire (

Some payment issues may be due to bank authorization challenges. Please make sure that the card details in your Microsoft account appear exactly as they do on the card and on your credit card statement.

A privacy and online safety setting for your Microsoft account may be preventing you from making purchases. Sign in to the Privacy section of your Microsoft account and review your settings. Privacy settings

Contact Xbox Support

Your Xbox console or Microsoft account has been banned or Microsoft detects suspicious activity and is preventing charges. To see if this is causing your issue, visit Xbox Support and click on the Contact Us button.

GMT][Maria C]: I know it is important for you to resolve it and I was checking all the options in my end, this is the account and billing department and at the moment your account is not showing any errors, you can totally continue trying with removing and re-add profile to update information, if the issue persist you can totally contact them back and I can send you an email as back up of our interaction to let them know

Promotional Offers:

*Sign in for your available offers. Promotional offers may be for new members only and/or not be valid for all members and are only available for a limited time. Offers available in select regions only. Credit card required. After promotional period, subscription automatically continues at the then-current regular price (subject to change), unless cancelled, plus applicable taxes.

Recurring Billing:

By subscribing you are authorizing recurring payments made to Microsoft at the intervals you selected, until cancelled. To stop being charged, cancel your subscription in your Microsoft account (account.microsoft.com/services) or on your Xbox console, before the next billing date. Charges may be increased on at least 30 days notice as described in the Microsoft Store Terms of Sale.

Game Availability:

Game titles, number, features, and availability vary over time and by region, platform, console, and Game Pass plan. See the current game catalog at xbox.com/xbox-game-pass/games. Learn more about supported regions at xbox.com/regions.

Xbox All Access:

^0% APR for 24 Months with Equal Payments. Subject to credit approval. Monthly payment is an estimate, does not include taxes, and may vary from the actual minimum payment due that will be shown on your Citizens Pay Line of Credit statement. Other transactions charged to your account affect overall minimum payment amount. Click here (citizensbank.com/disclosures/XAA.aspx) for important information about Rates and the Citizens Pay Line of Credit Agreement. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A. For purchases of Xbox All Access through Verizon, financing provided by Affirm; see verizon.com/gaming/xbox-all-access/.

Help EA, I'm trying to get into the FIFA 17 Companion App but I don't remember my EA Account on Xbox One. I know it's not this one I'm sending this message on because I've tried and it doesn't work but if you could help me find out how to find it on Xbox One, I'll will be a happy FIFA fan.

Something you can try is logging into the Origin site, which you can find here, with your Xbox details. If you can login, click the icon next to your name at the bottom left and select EA Account and Billing. On that page you can see if your Xbox account is liked.

When I tried to ask for clarification on what "IP Address" meant. He just said "where you play your games". I haven't logged into Origin or EA on a computer in years. I've moved states and bought new laptops since then. How the hell would I know the IP address? I created the Origin account almost a decade or so ago!. I don't have access to whatever credit card I used and I have no idea what two purchases I made forget the month/year.

Exact same thing just happened to me... I paid for the games using Xbox, I've played the games using Xbox for years, now randomly I need to change the password on some random EA account that I set up as a preteen and I'm being locked out of my games (which were not bought through EA) because they don't want to give me a hint on what the email address is/let me unlink my xbox account which I have ALL of the credentials for? Trash...

I'm in the exact same situation. I tried seeing if they'd unlink the account attached to my Xbox account and they flat out just say no. I'm sure there's gotta be something I can do with Microsoft cause I've spend over $300 on EA games that are now not able to be played seeing as they're digital. They try and make it seem as if it's your fault you can't remember the exact email on the account you made trying to play Skate 3 when your were 14 on your 360.

-GB/billing/xbox-subscriptions/how-to-cancel-xbox-subscription should tell you everything you need to know, assuming you or your son can remember the account details (email/gamertag and password) used.

Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost Password Solution.Find the Xbox subscription that you want to cancel, and then follow the instructions to cancel.

The best bet is to contact Microsoft directly. Even with the wrong email address, you may tell with your credit card number what account to disable. Be prepared however to provide proof: Microsoft is known for their poor customer service.

Microsoft offers you the possibility to buy games, DLCs and also other digital apps abroad. But of course not without any kind of restrictions and not necessarily officially. Let's say it's a tolerated grey area. The hurdles have become greater in recent years, but it is still possible. In the following you will find instructions on how to proceed exactly and what else exists to consider.

By the way, if you wonder whether there can be a ban or something similar, you might remember a statement by the former Microsoft manager Albert Penello, who said before the release of the Xbox One in 2013 that it will always be possible to buy games abroad, if you either have a suitable payment instrument (meaning a local credit card of the country), or buy prepaid gift cards for that country. The latter we want to explain here. By the way, it is also possible that someone buys a game on disc while on vacation and plays it at home. Since the Xbox is region-free, everything is compatible!

Argentina and Turkey are really special these days. Even if you're successful redeeming your gift code you might face problems when the actual purchase takes place. Even if you (you are forced to anyway) use a VPN while trying. So if you get problems during the purchase, the only solution is to wait for at least 72hrs until you try again. It is really important, that you don't try to purchase anything again until the 72hrs are over. Else the block you might got from Microsoft won't be removed! So keep calm, be patient, wait for 72hrs and THEN try again!

1. Go to Xbox-Now and search your desired game, check the price table in details. Pick one country and go get gift cards for this country. Only gift cards for this particular country will work! It's not interchangeable.

Here is a good gift card store overview

2. After you got the gift cards (we will pick Turkey as an example here) connect the a VPN Serverfrom Turkey. If you're not already using a VPN servie, you can get a trial account from PureVPN or NordVPN or even others. Just be sure they're offering a Turkey server. You should think about getting a full subscription anyway, because you will need it over and over again and it can be used for other things, too. So we assume you're now connected to a Turkey server. You might want to check your external IP also.

3. Now that you are back in your browser, go back to Xbox-Now, follow the button to the Turkey store and it will open the Store in turkish language and locale. This is okay. In case you are not familiar with the following steps, you might want to translate it in the fly using Google Chrome.

4. Press the buy button when in the Turkish store and follow the well known purchase dialouge. Possibly you'll be asked to login again and to enter a one time pin which will be sent via mail. Anyhow, the translation from Google will help you anyway.

5. In case you already added a payment option before, you might see your credit card here. In this case, press the link on the right to change the payment option. If not, you might be able to redeem the gift card directly. Check the pictures below what you need to see/pick.

7. Probably you will be asked for a billing address now. This is because it's your first purchase in Turkey. Stores are separated. Enter a turkish address. Maybe from our last vacation, from a fast food store or whatever you can think oft. Be sure to use your correct name and that you enter also a turkish phone number while leaving the country code off.

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