Ticket report links missing in sidebar

[Magdalena Soyka]

hello,

in two of our trac environments the report links in the left sidebar are suddenly gone! this happened supposably after adding tasks and story tickets.

i can't reproduce the error though (i will try though). right now i am inserting the links manually if the html list is empty (sidebar.js) but since we will change reports in the future this is only a temporary fix. any ideas why that could have happened or pointers to where i should start debugging?

thanks

magda

trac 1.0.1

agilo 1.3.13

[Stefano Rago]

Hi Magda,

we’ll come back to you asap to help you debugging the issue. In the meantime I just want to make sure that the most basic possibilities are ruled out:

are you aware that the sidebar can be hidden by clicking on the right border? If that’s what happened, then you can show it again by clicking in the leftmost area of the browser window.

If that’s not the case, please check your javascript console and send us what you find.

Cheers,

Stefano

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[Magdalena Soyka]

Hi again,

to clarify: not the sidebar is missing, just the the links under the headline "Tickets". 

wiki links and create ticket links are all there! but thanks i wasn't aware of this functionality!

regards,

magda

[Stefano Rago]

Hi Magda,

On 12 Feb 2015, at 17:36, Magdalena Soyka <magdale...@gmail.com> wrote:

to clarify: not the sidebar is missing, just the the links under the headline "Tickets". 

wiki links and create ticket links are all there! but thanks i wasn't aware of this functionality!

thanks for the clarification, I misread your previous mail. So you don’t see any error in the Javascript console then?

Stefano

[Magdalena Soyka]

no errors!

[Magdalena Soyka]

hi stefano,

so dumping the response from 

$(".tree.tickets").load(url + "/report... 
reveals the html for the "Verfügbare Berichte" page where the list .tickets.tree is already emtpy!

but when i go to the page myself (trac/151/report) the reports are all available!

thanks for looking into that!
magda

[Stefano Rago]

Hi Magda,

could you please send us the content of your trac.ini file and the content of the /about page when logged in with TRAC_ADMIN permissions?

Please make sure to remove any sensitive information first!

Thanks,

Stefano Rago

[Magdalena Soyka]

Hi Stefano,

I was just about to write: after updating to agilo 1.3.14 the issue seems resolved.

Thanks and have a nice day!

Magda